Title: Lead Operations Architect Location: United States Job Description: Maximus is a trusted federal partner supporting mission‑critical programs across national security, defense, and public service delivery. Our work focuses on sustaining, operating, and improving essential government systems and services, with proven operational excellence, and a commitment to mission success for our customers. Joining Maximus means becoming part of a collaborative, mission‑driven organization where teamwork, accountability, and professional growth are core to how we operate. We invest in our workforce through training, education, and career development, empowering professionals to deliver high‑impact solutions while contributing to outcomes that matter at a national scale. This position is contingent upon contract award and position availability. Selected candidates will receive a contingent offer of employment, which will become final only upon successful contract award to Maximus, availability of the position, and receipt of authorization to proceed. The Lead Operations Architect is responsible for defining, governing, and overseeing enterprise operational architectures supporting IT and OT services. The role ensures alignment between operational execution, enterprise architecture standards, cybersecurity controls, and governance processes across the contract. The architect acts as the senior technical authority bridging strategy, design, and sustained operations. Ability to obtain and maintain a Public Trust is required. An active Public Trust and/or DHS suitability is preferred. Must be a U.S. Citizen without dual citizenship. Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS215, T5, Band 8 Job-Specific Essential Duties and Responsibilities: - Support enterprise architecture and governance objectives by ensuring IT and IT/OT systems, processes, and solutions align with strategies, standards, and requirements - Develop, maintain, and keep current enterprise architecture artifacts, including Systems Engineering Life Cycle (SELC) documentation - Ensure continuous accuracy and completeness of information maintained within the IT/OT Enterprise Architecture repository - Provide architectural oversight for software and hardware updates by supporting submissions and reviews - Provide leadership for the creation, maintenance, and ongoing support of Technical Configuration Diagrams (TCDs) - Collaborate with operations, engineering, and cybersecurity teams to ensure enterprise architectures support reliable, secure, and mission aligned operations - Apply knowledge of analytics and AI/ML methods to support improved operational monitoring, event correlation, trend analysis, and anomaly detection using agency approved tools and platforms Job-Specific Minimum Requirements: - Ability to obtain and maintain a Public Trust is required. An active Public Trust and/or DHS suitability is preferred. Must be a U.S. Citizen without dual citizenship. - Demonstrated experience supporting enterprise architecture activities for large‑scale IT and IT/OT environments - Experience developing, maintaining, and updating enterprise architecture artifacts, including Systems Engineering Life Cycle (SELC) documentation - Ability to maintain accurate and current system and application information within an enterprise architecture repository - Experience providing architectural oversight for software and hardware changes, updates, or modernization efforts - Ability to collaborate with operations, engineering, and cybersecurity teams to ensure architectural alignment with organizational standards and requirements - Strong written and verbal communication skills to document architecture and convey technical information to government stakeholders Minimum Education requirement: - Bachelor's degree or equivalent experience Years of Required Work-Related Experience: - Ten (10) years of experience supporting enterprise architecture, IT operations, or IT/OT environments Preferred Skills and Qualifications: - Experience supporting enterprise architecture governance within federal environments - Experience creating or maintaining Technical Configuration Diagrams (TCDs) - Working knowledge of analytics or AI/ML concepts applied to IT operations, monitoring, or performance analysis - Experience leveraging cloud‑native monitoring tools or ITOM/ITSM analytics platforms to enhance event correlation, trend analysis, or anomaly detection #LI-Remote #clearance #techjobs #veteranspage TCS215, T5, Band 8 Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com. Minimum Salary $ 110,000.00 Maximum Salary $ 140,000.00

• Own the candidate experience from match to hire: - Guide candidates through interviews and preparation - Create compelling candidate briefs - Manage onboarding communication - Regular check-ins to ensure success • Support our client relationships: - Help with sales follow-ups and outreach - Coordinate interview scheduling - Create client briefs and documentation - Maintain strong communication throughout the hiring process • Improve and optimize processes: - Help optimize our communication workflows - Support various team needs as we scale - Track and improve key metrics

Title: Servicing Ops Specialist Location: Johnston, Rhode Island Operations Description Servicing Ops Estate Specialist The Servicing Ops Estate Specialist is responsible for creating positive interactions with customers during a sensitive time, whether delivering an empathetic service experience or helping to problem-solve. This specialist supports estates and representatives of customers by handling both inbound and outbound phone interactions as well as assisting branch colleagues via chat. Responsibilities include managing requests related to notifying the bank of death and obtaining account information. This position requires the ability to provide service in a fast-paced environment with complex subject matter while complying with legal and regulatory requirements. The ideal candidate will demonstrate strong collaboration, problem-solving skills, and the ability to deliver compassionate, empathetic support during critical moments. Primary Responsibilities - Handle a high volume of incoming (inbound) calls and chats from customers, estate representatives, and internal partners with a focus on delivering high-quality, empathetic service. - Conduct outgoing (outbound) calls to customers, estate representatives, beneficiaries, attorneys, and internal partners to gather required information, clarify requests, provide updates, and drive case resolution. - Provide end-to-end (“white glove”) customer service support for estate-related loan and deposit products and services. - Perform advanced clerical and operational tasks that are routine and/or repetitive in a fast-paced environment. - Utilize established methods, procedures, and knowledge of business unit products, systems, and applications. - Demonstrate strong active listening and problem-solving skills, with consistent empathy when supporting client families. - Liaise with colleagues, beneficiaries, family members, and legal representatives to collect documentation and provide guidance throughout account processing and closure. - Research and respond to inquiries related to deceased accounts and proactively provide status updates. - Identify root causes of issues and resolve them accurately within established service level agreements (SLAs). - Ensure all transactions and interactions comply with applicable legal, regulatory, and internal policy requirements. - Maintain accurate and detailed documentation of all communications and account processing activities. - Collaborate with internal departments (e.g., Legal, OOC, Branches) to facilitate efficient processing and resolve complex issues. - Demonstrate ability to multitask, prioritize, cross-train, and take on additional responsibilities as requested by management. Minimum Qualifications - 1 year of work experience required - Customer service experience in Banking/Banking Operations preferred - Ability to complete repetitive tasks accurately and efficiently - Ability to thrive in a fast-paced, highly regulated environment - Strong organizational skills with the ability to prioritize and manage multiple tasks - High attention to detail and accuracy - Strong written and verbal communication skills - Strong active listening and problem-solving abilities with a customer-focused mindset - Demonstrated coachability, positive attitude, and team-oriented approach - Beginner to intermediate proficiency in Microsoft Office (Outlook, Excel, Word) - Willingness to support customers via both inbound and outbound phone calls, as well as chat - Ability to work directly with customers and provide an empathetic experience Education - High School diploma or equivalent required; Associate degree preferred Hours & Work Schedule - Hours per Week: 40 - Hybrid Schedule: 8:00 AM – 4:30 PM ET (Hours may vary Monday–Saturday) - 4 days in office / 1 day remote - Overtime required as needed Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Benefits We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. View Benefits Awards We've Received Glassdoor Best Place to Work in Consulting, Finance & Insurance Human Rights Campaign Corporate Equality Index 100 Award Newsweek America's Most Charitable Company The Banker's US Bank of the Year Dave Thomas Foundation’s Best Adoption-Friendly Workplace Disability:IN Best Places to Work for Disability Inclusion Job ID: 47765 Full/Part Time: Full Time Shift: 1ST

• Manage the end-to-end lifecycle of high-volume commercial agreements (including NDAs, MSAs, Order Forms, and amendments). • Serve as the primary point of contact for contract intake, routing complex legal edits to Legal counsel and financial discrepancies to Finance operations. • Maintain meticulous record-keeping within our CRM system, ensuring all metadata fields (e.g., expiration dates, auto-renewal clauses, financial obligations, etc.) are highly accurate. • Act as the internal administrator for our CRM platform, by maintaining and updating customer accounts, opportunities, and contract data within Salesforce to ensure a "single source of truth". • Identify bottlenecks in the current intake-to-execution pipeline and implement system enhancements or automated workflows to reduce contract turnaround time. • Build and maintain dashboards tracking operational metrics such as contract cycle times, bottleneck stages, and contract volumes by territory/regions. • Generate monthly and quarterly reports highlighting upcoming contract expirations, renewals, opt-out deadlines, and price-escalation triggers.