• Attain working knowledge of Team Velocity's processes, account management, integrated strategies and our proprietary technology platform, Apollo • Assist with preparation of Customer Success documents, i.e., meeting agendas, reporting decks, and general Client communications • Participate in and document Client meeting discussions and conference calls • Maintain constant communication with Account Teams on deliverables status and current work-in-progress using internal processes • Assist with resolving Client questions and needs in a timely manner • Work to problem-solve production issues and errors; escalate issues, as needed • Understand Clients' goals and effectively organize deliverables to ensure productive campaign results • Problem solve production issues and resolve in a timely manner • Update and maintain Clients' Consumer Portal(s) • Learn, and maintain, knowledge of compliance and co-op requirements for all in program manufacturers (Ford and Lincoln) • Support Account Management team with additional tasks, as needed • Work ahead on client deliverables; what you know in advance, do in advance • Share responsibility for 100% Client retention by working with the team to maintain client relationships, proactively identifying client risks or opportunities • Be a positive, proactive, and productive brand team member

• Attain working knowledge of Team Velocitys processes, account management, integrated strategies and our proprietary technology platform, Apollo • Assist with preparation of Customer Success documents, i.e., meeting agendas, reporting decks, and general Client communications • Participate in and document Client meeting discussions and conference calls • Maintain constant communication with Account Teams on deliverables status and current work-in-progress using internal processes • Assist with resolving Client questions and needs in a timely manner • Work to problem-solve production issues and errors; escalate issues, as needed • Understand Clients goals and effectively organize deliverables to ensure productive campaign results • Update and maintain Clients Consumer Portal(s) • Learn, and maintain, knowledge of compliance and co-op requirements for all manufacturers • Support Account Management team with additional tasks, as needed • Work ahead on client deliverables; what you know in advance, do in advance • Know your Client! Learn, and maintain, knowledge of Client Accounts; understand their Perfect Market • Be a student of the Industry! Hone your understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies • Exercise proactive daily communications in a professional and efficient manner, with both colleagues and clients • Continually seek ways to add value to the Client / Agency relationship

• Attain working knowledge of Team Velocity's processes, account management, integrated strategies and our proprietary technology platform, Apollo • Assist with preparation of Customer Success documents, i.e., meeting agendas, reporting decks, and general Client communications • Participate in and document Client meeting discussions and conference calls • Maintain constant communication with Account Teams on deliverables status and current work-in-progress using internal processes • Assist with resolving Client questions and needs in a timely manner • Work to problem-solve production issues and errors; escalate issues, as needed • Understand Clients goals and effectively organize deliverables to ensure productive campaign results • Update and maintain Clients Consumer Portal(s) • Learn, and maintain, knowledge of compliance and co-op requirements for all manufacturers • Support Account Management team with additional tasks, as needed • Work ahead on client deliverables; what you know in advance, do in advance • Know your Client! Learn, and maintain, knowledge of Client Accounts; understand their Perfect Market • Be a student of the Industry! Hone your understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies • Exercise proactive daily communications in a professional and efficient manner, with both colleagues and clients • Continually seek ways to add value to the Client / Agency relationship

Title: Relationship Lead Location: Sydney Australia Job Description: - 6 month fixed-term contract - Sydney Based - Hybrid Ways of Working We're REA With bold and ambitious goals, REA Group  is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home. Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we're proud to have been named in Australia's "Top 5" Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women. Where the team fits in Our Resi sales team sits at the heart of REA's Hive model, bringing together Relationship Managers, Specialist Sales, Customer Success and Sales Support to help customers get bigger, better results. It's a collaborative, high-energy team focused on building strong customer partnerships, identifying growth opportunities and connecting customers with the right expertise at the right time. What the role is all about: The Relationship Lead role supports the Residential/Commercial Sales team in the following ways: - Coach and support a small team of Relationship Managers, holding the team accountable to set goals and expectations - ensuring they achieve their targets and provide customers with a best on planet experience. - Drive a strategic portfolio and territory plan with your direct reports and Hive teams - Manage and maintain relationships with a mix of tiered customers in a defined market or region, ensuring their needs are met - Identify customer needs & growth opportunities, engage and introduce relevant Hive team members to action - Drive product & feature usage through quarterly business reviews & connecting Customers with the Customer Success team - Maintain strong relationships with Hive team members across Specialist Sales, Customer Success, Customer Support & Sale Support Who we're looking for - Someone with a runs on the board - Proven account management and sales experience of achieving sales targets and providing exceptional customer service essential. - Knowledge of local Real Estate industry. - A proven track record of coaching and developing others and project work - Expert knowledge of advertising/marketing processes and strategies. - Expert knowledge of salesforce. - Work productively in a fast paced and agile environment. - Previous management experience prefered, but not essential The REA experience The physical, mental, emotional and financial health of our people is something we'll never stop caring about. This is a place to learn and grow. Some of our Perks & Benefits include: - A hybrid and flexible approach to working - Flexible leave options including, birthday leave and purchase additional leave - Flexible parental leave offering for primary and secondary carers - Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity - Hackdays so you can bring your big ideas to life Our commitment to Diversity, Equity, and Inclusion We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch. #LI-HYBRID