• Lead onboarding of new clients, ensuring they successfully adopt our products/services. • Conduct regular client follow-ups to identify potential issues and propose solutions. • Participate in client feedback meetings to understand their needs and expectations. • Maintain performance reports and KPIs to monitor customer success. • Act proactively to prevent churn, always seeking contract renewals. • Upsell services and products within the customer base.

Role Description Our Customer Success team is dedicated to delivering an exceptional customer experience by helping our customers get the most value from Thrive Inventory. We believe great customer success is about building relationships, solving problems, and empowering businesses to succeed. As a Customer Success Specialist, you'll serve as a trusted advisor and product expert, guiding customers through onboarding, answering questions, resolving issues, providing product education, and identifying opportunities to help customers maximize the value of their Thrive subscription. You'll work closely with customers through email, live chat, phone, and virtual meetings to ensure they are successful at every stage of their journey. What You'll Do - Deliver exceptional customer support through phone, email, live chat, and virtual meetings. - Build strong relationships with customers and become a trusted product expert. - Guide customers through onboarding and adoption of Thrive Inventory. - Troubleshoot product questions and work with internal teams to resolve customer issues. - Educate customers on features, best practices, and workflows to help them achieve their business goals. - Proactively identify opportunities to improve customer engagement, adoption, and retention. - Monitor customer health and provide strategic recommendations to maximize product value. - Advocate for customers by sharing feedback with our Product and Engineering teams. - Maintain detailed customer records and follow up to ensure successful issue resolution. - Contribute to our Help Center and internal documentation as needed. Qualifications - 2+ Years of SaaS B2B experience - Excellent written and verbal communication skills - A passion for helping customers succeed - Strong problem-solving and critical-thinking abilities - Ability to learn new software quickly and explain technical concepts in a simple, customer-friendly way - Highly organized with strong attention to detail - Self-motivated and comfortable working independently in a remote environment - Ability to manage multiple priorities while maintaining a positive customer experience - Experience in customer success, customer support, account management, retail, inventory management, or point-of-sale systems is a huge plus Requirements - Bonus points: Spanish Speaker Benefits - Fully remote position with a collaborative and supportive team - Opportunity to make a meaningful impact on thousands of growing businesses - Work with an innovative software platform that continues to evolve with customer needs - Competitive compensation - Opportunities for professional growth and development - Be part of a company that genuinely values customer success and employee collaboration - Medical Coverage - Dental Care - Eye Care - 401(k) Savings Plan with Discretionary Match - Fifteen (15) Paid Days Off First Year of Service - Twenty (20) Paid Days Off after 1 Year Anniversary - Nine (9) Paid Holidays - Recruitment Referral Bonus - Stock Options - Company provided computer & equipment - Compensation Range: $50,000-$65,000 DOE

• Serve as the primary strategic partner for agency organizations • Advise on scaling influencer programs across clients • Build deep stakeholder relationships across teams • Drive strategic business reviews and growth planning • Identify opportunities and risks using data • Collaborate cross-functionally to ensure customer experience • Act as a thought partner on program governance and measurement frameworks • Maintain account documentation for proactive management

Role Description Du öffnest Klaviyo und siehst direkt die Zahlen vom Wochenende. Ein Flow performt deutlich besser als erwartet. Ein anderer bleibt hinter den Erwartungen zurück. Du gehst nicht einfach zur Tagesordnung über. Du stellst dir Fragen: - Warum funktioniert das eine so gut? - Wo verlieren wir gerade Umsatz? - Was testen wir als Nächstes? Du triffst Entscheidungen, priorisierst Tests und sprichst die nächsten Schritte mit dem Kunden durch. Keine endlosen Abstimmungen. Sondern echte Verantwortung für Performance. Klingt gut? Dann bist du bei uns genau richtig. Hey, wir sind Bendt Brothers! Wir helfen Onlineshops, durch datenbasiertes E-Mail-Marketing & CRM unabhängiger von Paid Ads zu werden und nachhaltig profitabel zu wachsen. Unsere Kundenliste umfasst gestandene D2C-Marken aus verschiedensten Branchen und unter anderem Pammys, die aktuell am schnellsten wachsende E-Commerce-Brand Europas. Qualifications - Fließende Deutschkenntnisse in Wort und Schrift - Mindestens ein Jahr praktische Erfahrung im E-Mail-Marketing - Mindestens ein Jahr Erfahrung mit Klaviyo - Idealerweise Kenntnisse im D2C E-Commerce Umfeld - Strukturierte Arbeitsweise und analytisches Denken - Gutes Verständnis für Zahlen, Performance und Customer Journeys Requirements - Übernahme von 100% Verantwortung für Ergebnisse - Denken in Lösungen statt in Problemen - Streben nach persönlicher Weiterentwicklung - Engagement für den Erfolg der Kunden Benefits - 100% Remote-First mit flexiblen Arbeitszeiten und klaren Prozessen - Direkte Zusammenarbeit mit den Gründern - Ehrliches Feedback und schnelle Lernmöglichkeiten - Startup-Mindset ohne Hierarchien und unnötige Strukturen - Fokus auf individuelle Stärken & persönliche Entwicklung - Umfeld, das Eigeninitiative und smarte Lösungen feiert