• Serve as the primary strategic partner for agency organizations • Advise on scaling influencer programs across clients • Build deep stakeholder relationships across teams • Drive strategic business reviews and growth planning • Identify opportunities and risks using data • Collaborate cross-functionally to ensure customer experience • Act as a thought partner on program governance and measurement frameworks • Maintain account documentation for proactive management

Role Description Du öffnest Klaviyo und siehst direkt die Zahlen vom Wochenende. Ein Flow performt deutlich besser als erwartet. Ein anderer bleibt hinter den Erwartungen zurück. Du gehst nicht einfach zur Tagesordnung über. Du stellst dir Fragen: - Warum funktioniert das eine so gut? - Wo verlieren wir gerade Umsatz? - Was testen wir als Nächstes? Du triffst Entscheidungen, priorisierst Tests und sprichst die nächsten Schritte mit dem Kunden durch. Keine endlosen Abstimmungen. Sondern echte Verantwortung für Performance. Klingt gut? Dann bist du bei uns genau richtig. Hey, wir sind Bendt Brothers! Wir helfen Onlineshops, durch datenbasiertes E-Mail-Marketing & CRM unabhängiger von Paid Ads zu werden und nachhaltig profitabel zu wachsen. Unsere Kundenliste umfasst gestandene D2C-Marken aus verschiedensten Branchen und unter anderem Pammys, die aktuell am schnellsten wachsende E-Commerce-Brand Europas. Qualifications - Fließende Deutschkenntnisse in Wort und Schrift - Mindestens ein Jahr praktische Erfahrung im E-Mail-Marketing - Mindestens ein Jahr Erfahrung mit Klaviyo - Idealerweise Kenntnisse im D2C E-Commerce Umfeld - Strukturierte Arbeitsweise und analytisches Denken - Gutes Verständnis für Zahlen, Performance und Customer Journeys Requirements - Übernahme von 100% Verantwortung für Ergebnisse - Denken in Lösungen statt in Problemen - Streben nach persönlicher Weiterentwicklung - Engagement für den Erfolg der Kunden Benefits - 100% Remote-First mit flexiblen Arbeitszeiten und klaren Prozessen - Direkte Zusammenarbeit mit den Gründern - Ehrliches Feedback und schnelle Lernmöglichkeiten - Startup-Mindset ohne Hierarchien und unnötige Strukturen - Fokus auf individuelle Stärken & persönliche Entwicklung - Umfeld, das Eigeninitiative und smarte Lösungen feiert

Role Description Your primary responsibility is to be a trusted advisor to our client's largest and most strategic customers, ensuring their long-term success, retention, and growth. As a Technical Enterprise CSM, you'll manage a portfolio of high-ACV, high-complexity accounts where multiple stakeholders, departments, and use cases are in play. You'll operate effectively and professionally in a high-paced, ever-changing environment where your creativity, technical judgment, and strategic insight drive outcomes at scale. Objectives - Healthy Existing Customers: - Maintain a "healthy" portfolio of complex, multi-stakeholder enterprise accounts. - Proactively identify risk across departments and use cases. - Support customers when they're falling behind. - Drive measurable value realization across the full breadth of their deployment. - Build and execute strategic customer success plans tailored to enterprise-scale adoption. - Onboarding and Scaling New Enterprise Customers: - Lead the onboarding of new enterprise customers. - Connect their initial business case to real-world value realization across multiple teams and use cases. - Build scalable success plans that support phased rollouts. - Develop compelling use cases for marketing and expansion. - Trusted Technical and Executive Advisor: - Build trusted relationships at every level of the customer's organization. - Understand each customer's business, technical environment, and strategic priorities. - Advise confidently on how the platform's capabilities map to their goals. - Serve as the voice of the customer internally. - Retention and Growth at Scale: - Partner closely with Account Executives to grow the value of your enterprise portfolio. - Identify expansion opportunities across departments and use cases. - Help structure multi-phase growth plans for large accounts. Roles & Responsibilities - Own a portfolio of enterprise accounts characterized by higher ACV, multiple departments or business units, and greater technical and organizational complexity. - Demonstrate the power of the platform in ways that connect with both technical and executive stakeholders. - Lead Executive Business Reviews (EBRs) with VP and C-suite stakeholders. - Monitor your portfolio and manage a structured cadence of touchpoints. - Maintain a level of technical expertise in the platform sufficient to build and audit apps of high complexity. - Collaborate cross-functionally with Professional Services, Solutions Engineering, and Support. - Own your ongoing development and product education. - Communicate professionally and promptly with enterprise stakeholders and internal teams. - Maintain accurate documentation of customer, account, and activity records. - Share structured feedback with cross-functional partners. - Mentor and support less-tenured CSMs as a technical and strategic resource. Qualifications - Experience managing a book of enterprise or strategic accounts as a CSM, Technical CSM, or Technical Account Manager (TAM). - Proven experience leading EBRs with executive-level (VP/C-suite) stakeholders. - A positive attitude in the face of an ever-changing, high-complexity environment. - Self-starter and action-oriented. - Solution Architect mindset with a consultative approach. - Comfortable managing ambiguity and shifting priorities. - Strong technical aptitude to understand and communicate platform architecture. - Experience with scripting languages, preferably JavaScript. - Interpersonal savvy with the ability to relate well to people at every level. - Highly developed organizational skills. - Ability to partner with Account Executives on shared enterprise portfolios. - Ability to manage multiple simultaneous, high-complexity work streams. - Outstanding verbal and written communication skills. Preferred Education and Experience - A bachelor's degree is preferred, but not a deal-breaker if you don't have one. - Prior enterprise SaaS experience, ideally managing accounts with significant ACV. - Experience having strategic conversations with operational and executive leaders. - Comfortable working across all levels of an organization. - Proven track record of exceeding retention, expansion, or NRR-related performance goals. - History of driving strategy-based conversations that lead to meaningful product usage. - Experience with CRM tools and Customer Success Platforms such as Planhat, ChurnZero, or Catalyst. - Project management experience across multiple concurrent, complex work streams. - Proven ability to build data analytics and reporting using tools like Excel, Power BI, or Tableau. - Experience in GIS and/or mobile forms for the horizontal construction industries is a strong plus. - Experience using similar GIS, field data collection, or mobile form platforms is a huge plus. Qualities We're Looking For - You get things done. - You’re built for remote work. - You think like an owner. - You keep things human.

Role Description The Customer Success Architect (CSA) acts as the post-sales leader for Chronosphere’s largest customers. They offer strategic and technical guidance to help customers unlock the full potential of their observability strategy and maximize the use and value of Chronosphere. In this role, you’ll guide customers through the customer journey, helping them navigate challenges, identify new use cases, and mitigate risk. You’ll build deep partnerships (both internal and external), manage day-to-day interactions, and collaborate cross-functionally to deliver exceptional outcomes. If you love solving complex problems, thrive in fast-paced environments, and want to leave your mark on a growing company and Customer Success organization in its most exciting phase, we’d love to hear from you. - Build trusted relationships across all levels of customer organizations, from technical end users to business executives. - Build, maintain, and execute strategic account plans for your customers. - Lead strategic engagements such as 1:many customer enablement, executive business reviews, and new customer onboardings. - Serve as the primary advisor across technical initiatives and strategic business outcomes. - Identify and mitigate risks within your customer portfolio. - Navigate the Chronosphere ecosystem to remove obstacles, drive adoption, and maximize customer value. - Act as the voice of the customer to influence product development and customer success strategies. - Drive adoption of Chronosphere’s platform and features, delivering measurable value and communicating ROI. - Deliver strategic insights to help customers achieve their business goals. - Contribute to the evolution of Chronosphere's Customer Success playbooks and best practices. Qualifications - 5+ years of experience in technical, customer-facing roles like Customer Success, Solutions Architecture, Sales Engineering, or Professional Services. - Managed a portfolio of large, complex customers with $1M+ ARR, driving strategic initiatives and delivering measurable outcomes. - Experience partnering with technical stakeholders (Dev Ops, Engineering, CTO/CIO) and know how to tailor your communication across audiences. - You think like a strategist, not just an order-taker: you're comfortable owning account strategy, influencing executive conversations, and proactively driving adoption and expansion. - Strong skills in project management, executive communication, discovery, stakeholder management, and value-based storytelling. - Hands-on knowledge of observability, monitoring, and cloud-native environments, and you're excited by technologies like Kubernetes, Prometheus, OpenTelemetry, and distributed systems. - Curiosity, a growth mindset, and a drive to turn ambiguity into opportunity. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. $142,000.00 - $230,000.00/yr Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.