Active Cloud Solutions

• Lead onboarding of new clients, ensuring they successfully adopt our products/services. • Conduct regular client follow-ups to identify potential issues and propose solutions. • Participate in client feedback meetings to understand their needs and expectations. • Maintain performance reports and KPIs to monitor customer success. • Act proactively to prevent churn, always seeking contract renewals. • Upsell services and products within the customer base.

• Actively prospect new customers from the Oracle NetSuite database • Contact leads, present our differentiators, and understand the customer's pain points • Build and maintain trusted relationships with decision-makers and influencers at target companies • Populate and manage the CRM with up-to-date contact and opportunity information • Work closely with the marketing and pre-sales teams to optimize lead generation • Participate in client meetings and, when necessary, schedule meetings with technical and executive teams • Achieve targets for converted MQLs, opened opportunities, and closed sales.

• Handle incidents and support requests (level 2/3), performing root cause analysis and proposing effective solutions. • Execute small implementations of functional improvements and configurations within NetSuite modules. • Document solutions, procedures, and support evidence (ticket records, runbooks). • Monitor and follow up on open tickets, ensuring SLA compliance and proactive communication with the client. • Identify patterns of recurring incidents and propose preventive improvements. • Support key users with operational questions and provide targeted usage guidance.

• Work independently on NetSuite implementations, support, and evolution, leading diagnostic activities, solution design, functional configuration, and client support, ensuring alignment with business requirements. • Perform process mapping (AS-IS / TO-BE). • Complete module configurations according to project scope. • Prepare functional documentation (BRD/FSD, rules, process flows, and evidence). • Strong command of NetSuite core modules and familiarity with advanced modules. • Conduct end-user training sessions. • Provide support (level 2/3), analyze root causes and propose improvements.