Supervisor I Contact Center Location: Pearland, TX, United States Job Description: Requisition number: 2369324 Job category: Customer Services Primary location: Pearland, Texas Overtime status: Exempt Travel: No Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together. The Contact Center Supervisor I (CCS I) provides leadership, coaching, development and support to their team of Healthcare Service Representatives (HSRs) to attain Contact Center service and performance goals. If you are located in Pearland, TX, you will have the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities: - This position is responsible for identifying training and performance needs, monitoring phone and work queue performance, developing action plans for improving and sustaining team performance as well as participating and completing special projects as assigned - The Supervisor I partners with the Workforce Management Team to ensure effective resource planning to maximize productivity of their team - The CCS I works closely with clinic partners and serves as an escalation point for providers and clinical staff - The CCS I position is responsible for ensuring that Corporate and Contact Center policies are followed as well as helping to identify and execute changes in policy and procedures - The CCS I is expected to set the example of living the Kelsey-Seybold values of quality and care You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - 2+ years of equivalent work experience - 2+ years of supervisory experience in a contact center environment (or equivalent experience) - 1+ years of experience as a Team Lead or Coordinator in Kelsey-Seybold Contact Center - Experience using Microsoft Excel, Microsoft Power Point, Microsoft Word - Proven knowledge and experience with Contact Center technologies including Call Routing and Workforce Management systems Preferred Qualifications: - 3+ years of supervisory experience in a Health care related contact center or 1+ years of supervisory experience in Kelsey-Seybold Contact Center - Experience and knowledge of Cisco - Experience and knowledge of Calabrio Workforce Management system - Fluent in conversational Spanish *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $49,700 to $88,800 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

• Making outbound calls • Processing customers applications and converting to appointments/leads • Building rapport with customers • Updating the CRM system • WARM CALLING ONLY

Role Description Für unser Team suchen wir eine zuverlässige Person, die Unternehmen telefonisch zu den Bereichen Telekommunikations-, IT- und Internetlösungen kontaktiert und Termine vereinbart. Du wirst als Ansprechpartner für potenzielle Kunden fungieren, deren Bedarf ermitteln und maßgeschneiderte Lösungen anbieten. - Telefonische Terminvereinbarung - Akquise im Bereich B2B - Durchführung der Stammdatenpflege und allgemeine Sachbearbeitung. Qualifications - Erste Erfahrungen in der Telefonakquise von Vorteil - Gute Deutschkenntnisse in Wort und Schrift. Company Description CASA AKTIVA GmbH – Strategie trifft Performance Die CASA AKTIVA GmbH steht für beschleunigtes Unternehmenswachstum durch die perfekte Symbiose aus Marketing und Vertrieb. Wir entwickeln High-End-Strategien, um Verkaufszahlen nachhaltig zu steigern. Werde Teil eines Experten-Teams, das strategische Exzellenz mit operativer Durchschlagskraft verbindet und Unternehmen aktiv bei der Markterweiterung begleitet.

Role Description Our client, a world leader in biotechnology and gene therapy, is looking for an “US Medical Contact Center Oversight and Strategy Lead (100% Remote)”. Job Duration: Long Term Contract (Possibility Of Extension) Pay Rate: $96/hr on W2 Seeking an experienced professional to oversee the US Medical Contact Center vendor and drive operational excellence across Medical Information, Adverse Event Intake, Trial Information Support, and Compassionate Use programs. This role is responsible for vendor governance, performance management, compliance, financial oversight, and leading digital transformation initiatives, including AI-enabled customer service solutions. - Oversee day-to-day operations and governance of the US Medical Contact Center vendor. - Monitor vendor performance, KPIs, SLAs, and drive continuous process improvements. - Ensure compliance with GCP, GVP, regulatory requirements, and audit readiness. - Manage budgets, forecasting, resource planning, SOWs, and operational governance. - Partner with internal stakeholders to align contact center strategy with evolving business needs. - Lead digital transformation initiatives, including AI, automation, CRM optimization, and multi-channel engagement. - Analyze operational metrics and implement strategies to enhance customer experience and operational efficiency. Qualifications - Bachelor's degree in Business, Life Sciences, Healthcare, or a related field (Master's/MBA preferred). - Proven experience managing or overseeing a Medical Contact Center within the pharmaceutical industry. - Strong vendor management, stakeholder engagement, and operational leadership experience. - Knowledge of GCP, GVP, pharmacovigilance, and regulatory compliance. - Experience with CRM platforms, performance analytics, budgeting, and service governance. - Excellent communication, project management, and continuous improvement skills. Benefits - Medical - Dental - Vision - Paid Sick leave - 401K If interested, please send us your updated resume at hr@dawarconsulting.com / akansha@dawarconsulting.com