• Servicing the needs of TD Wealth, Mass Affluent or High Net Worth customer segments • Handling complex customer service issues, product expertise and technical support • Engaging in online customer chats, digital media alongside proactively identifying cross-selling opportunities • Identifying opportunities for products and/or services and providing tailored recommendations while providing exceptional Customer Experience • Developing and deepening new and existing relationships while focusing on first call resolution • Delivering a high touch customer experience for this customer segment ensuring TD can deepen the relationship

• Assist inbound customers with account inquiries • Recommend TD products or services to resolve issues • Deliver exceptional customer service experiences • Participate in ongoing training and coaching

Role Description The Admissions Representative partners with potential students interested in attending American Military University and American Public University. This role is expected to help potential students discover goals, needs, and advise toward solutions, and enrollment decisions, work toward an action plan to achieve goals, and ultimately make admissions decisions regarding student fulfillment of admissions requirements. The Admissions Representative uses marketing materials/opportunities provided by American Public University System (APUS) to serve assigned potential students as determined by management. This is a student facing professional position in higher education. It reports to either an Admissions Manager or Senior Admissions Manager, who report to a Director of Admissions or Director of Prospect Management, who report to the Vice President of Admissions. Responsibilities - Consults and advises potential students to jointly discover goals, advise toward solutions around degree planning, payment, transfer credit, and other enrollment decisions, and implement an action plan to support students in achieving identified goals. - Provides regular follow up to potential students in an efficient and timely manner either via telephone, email, or other electronic means. - Makes educated admissions decisions regarding fulfillment of admission requirements and follow-up strategies. - Protects the privacy of student accounts through compliance with federal student privacy law (Family Education Rights and Privacy Act). - Evaluates the academic records and documents of potential students for admission to APUS programs. - Demonstrates skill in using Customer Relationship Management (CRM) and other software applications used in Admissions. - Resolves routine and escalated concerns with and on behalf of potential students in a professional, efficient manner. - Maintains a productive working relationship with other University departments, such as Financial Aid, Fulfillment, Veteran and GI Bill assistance, Student Services and Marketing. - Meets or exceeds performance goals and metrics as determined by department leadership. - Keeps a professional appearance at all times. - Adheres to assigned work schedule. - Follows campaigns and follow-up strategies for student recruitment and enrollment. - Performs other duties and assists with special projects as assigned by department leadership. Requirements - 1-2 years of work experience in telemarketing, sales, service, online or higher education preferred. - Associates Degree required. Company Description American Public University System (APUS) is an Online University based in Charles Town, WV. Our University has over 100,000 students. Our emphasis is educating our nation’s military and public services communities with quality and affordable education. APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings. It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law. Pay Transparency Statement If you are a resident of a state with designated pay transparency requirements and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to recruiting@apei.com.

Role Description Represents and provides information about the EA schools to prospective students via the telephone. - Transfers phone calls to appropriate campus - Provides information about campuses - Provides a professional company image through phone interaction - Accurately and completely portrays educational programs, expected outcomes, student services, and financial consideration to students - Organizes workflow to meet departmental goals - Meets all quality standards - Regular and reliable attendance Qualifications - High School Diploma or GED - Basic PC skills with capability to learn customer service applications - Persuasive communication skills - Typing 20-25 wpm - Previous call center / customer service experience preferred - Record of achievement illustrating strong goal orientation - Display of highest levels of integrity and intelligence - Ability to multi-task and to succeed within strict deadlines - Strong detail orientation and capability to be highly organized - Proven ability to interact effectively with prospective students