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PubNub

Powering realtime applications that transform products, industries, and human experiences.

Customer Lifecycle Marketing Manager

Location

Poland

Posted

17 hours ago

Salary

zł12K - zł18K / month

Seniority

Senior

Bachelor Degree3 yrs expEnglishGo

Job Description

Customer Lifecycle Marketing Manager

PubNub

• Build customer lifecycle and nurture programs distinct from prospect marketing. • Design platform expansion campaigns based on onboarding use cases and unused features. • Partner with Go-to-Market Engineering (GTME) on customer health scoring and expansion signal detection. • Create ROI reports and value summaries as easy, one-click artifacts Account Managers can use in-deal. • Run multi-team penetration plays within existing enterprise accounts. • Build win-back and re-engagement campaigns for quiet or at-risk customers. • Analyze why customers leave and turn insights into retention plays. • Partner closely with Customer Success and Account Managers on retention initiatives.

Job Requirements

  • 3+ years in lifecycle, customer, or retention marketing in B2B SaaS.
  • Strong familiarity with connecting to developer-focused audiences.
  • Data-driven approach to segmentation, timing, and measurement.
  • Hands-on experience with CRM and marketing automation.
  • Collaborative and cross-functional, especially with Customer Success and Sales.
  • Experience with product usage data or product-led growth signals (Nice to Have).
  • Background in expansion and NRR-focused programs (Nice to Have).
  • Familiarity with developer or technical customer bases (Nice to Have).

Benefits

  • Monthly compensation ranging from PLN 12,000 to PLN 18,000

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