• Scheduling transportation needs for passengers and clients • Transportation provider assistance calls • Outbound calls to passengers, client contacts, attending facilities • Chat monitoring and response • Use of our proprietary platform, third-party transportation software like Uber and Lyft, and business technology like Five9, Salesforce, and Zendesk to successfully complete trip requests. • This is a fully remote position in a high-volume contact center where you can work from home and have a tremendous positive impact on behalf of elderly and medically challenged people. • This is a full time position that may include weekend and evening hours, depending on the shift.

Role Description As a representative for Channel Blend, you will be part of a team responsible for qualifying leads in order to fulfill client expectations. We are a call center that works remotely (Oklahoma, Idaho, Texas & Kansas residents ONLY). Our representatives call interested prospects on behalf of other companies and help qualify prospects. You will be expected to follow a script & pre-established guidelines are in place to help you do this. This position requires a minimum of 20 hours per week with a consistent schedule and is compensated at $10 per hour. Responsibilities - Follow proper technical procedures utilizing computer and telephone equipment to contact or transfer prospects to generate a qualified lead base to meet client expectations. - Professionally greet prospects by speaking clearly and listening effectively. - Read from and adhere to script procedures as established by the client, which may involve a rigid verbatim script. - Maintain acceptable level of quality assurance scores. - Accurately log qualified leads/sales following proper documentation and reporting procedures. - Successfully qualify leads by verifying all required information according to client and company guidelines ensuring a fully compliant lead. - Comply with all federal, state, client, and company rules, regulations, and procedures. - Provide excellent customer service by always maintaining professionalism. - Maintain a positive attitude towards prospects, co-workers, and all levels of management. - Multi-task the essential job functions by reading, typing, speaking, and maneuvering through multiple web forms/screens/browser tabs simultaneously. - Maintain acceptable attendance according to policy. - Be able to adapt readily to changes in scripting, campaign procedures, policies, and any other requirements associated with the job. - Strong communication skills using professional language/grammar and being able to speak clearly and audibly. - Ability to read and interpret documents such as operating instructions, web forms, and procedure manuals both on and off the computer as well as on paper. - Good computer and keyboarding skills. - Professional. - Ability to work individually and as part of a team. Qualifications - Ability to read and interpret documents such as procedure manuals & work instructions. - Ability to write routine correspondence. - Ability to speak and communicate clearly using good grammar with prospects, co-workers, and all levels of management. Benefits - 401(k) matching - Flexible schedule - On-the-job training - Paid time off - Referral program - Work from home Shift - Day shift - Evening shift - Morning shift Work Location Remote must be in Idaho, Oklahoma, Texas or Kansas.

• Handle inbound and outbound calls in a friendly, professional way • Answer questions and resolve issues on the first call where possible • Log call details and update customer records accurately • Follow scripts and processes while keeping conversations natural • Escalate complex cases to the right team when needed

Role Description Join the LEC Team where connection, fun, and flexibility meet great customer service! Leading Edge Connections, LLC is a full-service contact center built around people and performance. Our teams thrive on collaboration, innovation, and heart, because great results come from great people. Do you love helping others, problem solving, and maybe, have a passion for boating and the sea? Then let's get to the details! Day-to-Day Project Tasks: - Support customers via CRM tools. - Help boaters by geo-locating them, problem solving, and dispatching the appropriate solution. - Accurately document interactions and follow up on open issues. - Identify trends or recurring issues and share insights with the team. - Deliver quick, thoughtful, and empathetic resolutions. Qualifications - 1-3 years call center experience required. - Technical experience strongly preferred, experience in current CRMs. - Ability to type 30 wpm with 90% accuracy or above consistently. - Strong messaging communication skills, active listening abilities. - Ability to work independently and utilize resources to resolve customer issues. - Great understanding of text and chat acronyms. - Have excellent grammar, but also know when to use the lingo. - Committed to meeting client metrics & goals/ability to implement actions for improvement. Requirements - Must have a High School Diploma or equivalent. - To be successful in this role, you must have your own computer and home office setup that meets the following minimum specifications: - Personal computer (laptop or desktop only; no Chromebooks, MacBooks, iPads, netbooks, or tablets). - Processor: Intel® Core™ i5 5200 series or greater; all computers must have at least 4 performance cores. - Memory: 8GB RAM minimum; Windows 10 (64-bit) or higher. - Display: Screen resolution of 1280x768 or higher; dual monitors required for efficiency. - Internet: Reliable high-speed internet with a wired Ethernet connection (hardwired to router). - Audio: USB noise-canceling headset. - Security: Up-to-date antivirus software with a recent scan completed; firewall must be enabled. - Must have a wired USB headset with a microphone (Please use this in your interview). Responsibilities - Express genuine empathy and concern for your customers' issues and address as if they were your own. - Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or account information. - Ability to identify high-risk customer situations and escalate appropriately without hesitation. - Able to keep up with multiple CRM systems at a time. - Accurately document all required information and call details in the system. - Respond to and resolve open issues in an appropriate timeframe. - Ability to identify trends related to systems, platforms and/or customers and escalate appropriately to management. - Ability to multi-task using multiple systems. - Skillfully change from one task to another without loss of efficiency or composure. - Be available at your desk, maintaining punctuality and fulfillment of hours selected. - Remain positive and professional in all customer interactions. - Flexibility to cross train as requested. Benefits - Remote Work From Home. - Work Location: Remote.