Leading Edge Connections

Role Description Join the LEC Team where connection, fun, and flexibility meet great customer service! Leading Edge Connections, LLC is a full-service contact center built around people and performance. Our teams thrive on collaboration, innovation, and heart, because great results come from great people. Do you love helping others, problem solving, and maybe, have a passion for boating and the sea? Then let's get to the details! - Support customers via CRM tools. - Help boaters by geo-locating them, problem solving, and dispatching the appropriate solution. - Accurately document interactions and follow up on open issues. - Identify trends or recurring issues and share insights with the team. - Deliver quick, thoughtful, and empathetic resolutions. Qualifications - 1-3 years call center experience required. - Technical experience strongly preferred, experience in current CRMs. - Ability to type 30 wpm with 90% accuracy or above consistently. - Strong messaging communication skills, active listening abilities. - Ability to work independently and utilize resources to resolve customer issues. - Great understanding of text and chat acronyms. - Have excellent grammar, but also know when to use the lingo. - Committed to meeting client metrics & goals/ability to implement actions for improvement. - Must have a High School Diploma or equivalent. Requirements - Express genuine empathy and concern for your customers' issues and address as if they were your own. - Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or account information. - Ability to identify high-risk customer situations and escalate appropriately without hesitation. - Able to keep up with multiple CRM systems at a time. - Accurately document all required information and call details in the system. - Respond to and resolve open issues in an appropriate timeframe. - Ability to identify trends related to systems, platforms and/or customers and escalate appropriately to management. - Ability to multi-task using multiple systems. - Skillfully change from one task to another without loss of efficiency or composure. - Be available at your desk, maintaining punctuality and fulfillment of hours selected. - Remain positive and professional in all customer interactions. - Flexibility to cross train as requested. Benefits - Remote Work From Home.

Job description - This is a remote position Remote Dispatch Call Center Agent - Part-time 20 hours Have you always wanted to work in an environment where you are an integral part of the FAMILY and make a true difference in people’s lives? Do you love working with people and helping make their experience the best possible? Are you excited to get up and start your day every morning and enjoy spending time with happy people like you? If you answered yes to all three questions, this position may be for you. We represent many clients looking for Remote Call Center Agents. If you’re looking for a position with a successful business and want the opportunity for personal growth and upward mobility, then come join our team at Leading Edge Connections! The old way of doing contact center work is dead, and it's time to make a move to the leading edge of what's next. How? LEC provides a new way to leverage technology, a new way to experience employment, a new type of client relationship, and a culture that truly is *FOR The People*. Leading Edge Connections, LLC. is a full-service virtual Customer Experience & Sales transformation company built for the NOW. Minimum Requirements: - 1 year of call center experience (dispatch or customer service) - Must have your own computer (desktop or laptop with a 4-core processor) - but NO CHROMEBOOKS, Ipads/Tablets OR Macbooks - ** Must have a wired USB headset with a microphone ** (Please use this in your interview) - Reliable and dependable - Experience with data entry and word processing is required - Must be able to work in a fast-paced position with attention to detail and accuracy - Must possess basic computer knowledge - Team oriented with a positive, “can do” attitude - Fluent in writing, reading & speaking English Preferred Qualifications: - 2 Monitors/Screens- required for some projects - Two years or more experience in a call center environment (sales or customer service) - Experience in Salesforce, Hubspot or other CRM, DialPad is a definite plus Responsibilities include but are not limited to: - Taking inbound calls and making outbound calls to customers daily - Dispatching the proper technicians or resources to the customer - Remaining calm in the face of potentially distressed customers - Being on time each day - Providing customer service with empathy and care - Ensure client needs are met Job Type: Part-time 20 hours - 1099 Contract -Day shifts Pay: $15-$16 per hour Experience: - Call center: 1 year (Required) Work Location: Remote

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Licensed Customer Service Representative – P&C, you’ll serve as the first point of contact for insured members, providing high-quality inbound service while protecting and strengthening client relationships. - Answer inbound insurance calls - Deliver exceptional service and aim for first-call resolution - Assist customers with: - Billing questions and payments (PCI compliant) - ID cards and policy documents - Endorsements (address, vehicle, and driver changes) - Reinstatements and procedural cancellations - Schedule account reviews for the inside sales team - Accurately document all interactions within insurance provider systems - Identify coverage gaps and growth opportunities - Proactively refer members to internal licensed specialists Qualifications - Active Property & Casualty insurance license in Minnesota - Minimum 2 years of customer service experience in a professional environment - Prior insurance agency or contact center experience preferred - Strong verbal and written communication skills - Ability to multitask across multiple systems in a fast-paced environment - Intermediate proficiency with Microsoft Office and internet-based applications - Bilingual in English and Spanish is a plus, but not required Benefits - Fully Remote (Work from Home) - Monday–Friday Schedule - Hands-On Training - Career Growth Opportunities - Competitive pay: $19–$21 per hour Company Description