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Account Executive, Customer Success
Location
United States
Posted
111 days ago
Salary
$158.8K - $238.2K / year
Seniority
Senior
Job Description
Account Executive, Customer Success
Castlight Health
• Build and maintain strong, long-term partnerships with key decision-makers and stakeholders ensuring trust, satisfaction and strategic alignment. • Develop, implement and maintain tailored account plans that align with client goals, business objectives, and industry trends. • Collaborate with internal teams (sales, product development, marketing, customer support, etc.) to ensure seamless execution of client deliverables. • Identify and act on opportunities for account growth, upselling, cross-selling, and renewals. • Represent the client’s interest internally by incorporating their feedback into service improvements. • Proactively identify challenges, develop strategic solutions, and resolve issues to maintain strong client relationships and business continuity. • Monitor and analyze account performance metrics including revenue growth, client satisfaction, and retention.
Job Requirements
- Typically requires 5-10 years of experience in account management, sales, or a related field, with a proven track record of managing high-value accounts.
- Strong verbal and written communication skills to effectively engage with clients and internal teams.
- Ability to identify issues and offer strategic solutions quickly, with a focus on customer satisfaction and business impact.
- Strong skills in analyzing data and providing actionable insights to improve account performance.
- Skilled at negotiating terms and contracts to create mutually beneficial outcomes for both the company and client.
- Experience with CRM software (e.g., Salesforce) to manage accounts and track customer interactions.
- A bachelor's degree and/or master's degree in healthcare, business, marketing, or a related field is often preferred, though relevant experience may be considered in place of formal education.
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