Role Description Be part of a growing and prospering company as a Customer Service Specialist. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing, progressive company offering an excellent wage and benefit package. - Handle incoming and outgoing phone calls from providers and members. - Handle incoming live chats via the website from providers and members. - Respond to emails via Auxiant secure email from providers. Essential Functions - Answer provider phone, live chat, and secure email questions regarding claim status and benefits. - Assist with enrollee phone and live chat questions regarding claim status and benefits. Nonessential Functions - Other duties as assigned or appropriate. Qualifications - Excellent phone skills/etiquette. - Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet, 10-key. - Qiclink experience. - Previous call center experience preferred. - Excellent verbal and written communication skills. - Proven experience in a professional office environment. - Proven customer service experience required. - Medical insurance background preferred. - High school diploma or equivalent and 1-2 years related experience. Benefits - Full benefits including: Medical, Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K. - 3 weeks vacation. - 9 paid holidays. - Casual dress code and more.

• Prepararte para conquistar tus metas, y ten siempre presente disfrutar del camino. • Pasarás a formar parte de un gran equipo de personas que estarán siempre dispuestas a ayudarte.

Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for the Spanish-Speaking Customer Experts for Dyson position in Greece — one of the most exciting Spanish-speaking jobs available in the consumer electronics sector today. In this dynamic remote role based within Greece, you will serve as a brand ambassador for Dyson, delivering premium-level support to Spanish-speaking customers across a range of cutting-edge products. Key Responsibilities - Provide expert-level customer support to Spanish-speaking clients regarding Dyson's full range of consumer electronics products, including vacuum cleaners, air purifiers, hair care devices, and lighting solutions. - Handle inbound customer enquiries via phone, email, and live chat, ensuring every interaction reflects Dyson's premium brand standards and commitment to innovation. - Accurately diagnose product-related issues, guide customers through troubleshooting steps, and offer effective technical resolutions in a clear, professional, and empathetic manner. - Process customer requests including warranty claims, product registrations, repairs, and replacements in accordance with company policies and consumer electronics industry standards. - Maintain detailed, accurate records of all customer interactions and case resolutions within the CRM system, ensuring data integrity and seamless follow-up where required. - Stay continuously up to date with Dyson's evolving product portfolio, new consumer electronics launches, and any updates to service protocols or technical documentation. - Collaborate proactively with internal teams to escalate complex cases and contribute to ongoing service quality improvement initiatives. - Consistently meet or exceed key performance indicators including customer satisfaction scores, first-contact resolution rates, and response time targets. Qualifications - Native or fluent Spanish language proficiency (spoken and written) is absolutely essential for this role. - Valid EU passport or EU work authorisation (mandatory requirement). - Previous experience in customer service, technical support, or a related field; experience within the consumer electronics industry is highly advantageous. - Strong digital literacy and a genuine interest in consumer technology; familiarity with Dyson products or similar premium electronics brands is a distinct advantage. - Excellent written and verbal communication skills with a professional, solutions-focused approach. - Demonstrated ability to work independently in a remote environment, managing time effectively while maintaining consistently high standards of service delivery. - A positive, team-oriented attitude with a genuine commitment to delivering an outstanding customer experience. Benefits - Competitive Monthly Salary reflective of your skills and experience in the consumer electronics customer support sector. - Monthly Performance Bonus rewarding your dedication, results, and contribution to customer satisfaction goals. - 2 Extra Salaries Per Year (13th and 14th salary) — a highly attractive financial benefit. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation. - Fully Paid Professional Training delivered by industry experts. - Comprehensive Health Insurance coverage for your peace of mind from day one. - The opportunity to represent one of the world's most prestigious and innovative consumer electronics brands, with clear pathways for career growth and progression. - And Much More — including a supportive, multicultural team environment and access to exclusive employee perks and benefits. How to Apply If you are ready to take the next exciting step in your career and join a globally recognized consumer electronics brand in one of Europe's most beautiful countries, we want to hear from you today. Click Apply Now to submit your application and a member of our dedicated talent acquisition team will be in touch promptly to guide you through the next steps.

Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for the Spanish-Speaking Customer Experts for Dyson position in Greece — one of the most exciting Spanish-speaking jobs available in the consumer electronics sector today. In this dynamic remote role based within Greece, you will serve as a brand ambassador for Dyson, delivering premium-level support to Spanish-speaking customers across a range of cutting-edge products. Key Responsibilities - Provide expert-level customer support to Spanish-speaking clients regarding Dyson's full range of consumer electronics products, including vacuum cleaners, air purifiers, hair care devices, and lighting solutions. - Handle inbound customer enquiries via phone, email, and live chat, ensuring every interaction reflects Dyson's premium brand standards and commitment to innovation. - Accurately diagnose product-related issues, guide customers through troubleshooting steps, and offer effective technical resolutions in a clear, professional, and empathetic manner. - Process customer requests including warranty claims, product registrations, repairs, and replacements in accordance with company policies and consumer electronics industry standards. - Maintain detailed, accurate records of all customer interactions and case resolutions within the CRM system, ensuring data integrity and seamless follow-up where required. - Stay continuously up to date with Dyson's evolving product portfolio, new consumer electronics launches, and any updates to service protocols or technical documentation. - Collaborate proactively with internal teams to escalate complex cases and contribute to ongoing service quality improvement initiatives. - Consistently meet or exceed key performance indicators including customer satisfaction scores, first-contact resolution rates, and response time targets. Qualifications - Native or fluent Spanish language proficiency (spoken and written) is absolutely essential for this role. - Valid EU passport or EU work authorisation (mandatory requirement). - Previous experience in customer service, technical support, or a related field — experience within the consumer electronics industry is highly advantageous. - Strong digital literacy and a genuine interest in consumer technology; familiarity with Dyson products or similar premium electronics brands is a distinct advantage. - Excellent written and verbal communication skills with a professional, solutions-focused approach. - Demonstrated ability to work independently in a remote environment, managing time effectively while maintaining consistently high standards of service delivery. - A positive, team-oriented attitude with a genuine commitment to delivering an outstanding customer experience. Benefits - Competitive Monthly Salary reflective of your skills and experience in the consumer electronics customer support sector. - Monthly Performance Bonus rewarding your dedication, results, and contribution to customer satisfaction goals. - 2 Extra Salaries Per Year (13th and 14th salary) — a highly attractive financial benefit. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation. - Fully Paid Professional Training delivered by industry experts. - Comprehensive Health Insurance coverage for your peace of mind from day one. - The opportunity to represent one of the world's most prestigious and innovative consumer electronics brands, with clear pathways for career growth and progression. - And Much More — including a supportive, multicultural team environment and access to exclusive employee perks and benefits through Mercier Consultancy Group. How to Apply If you are ready to take the next exciting step in your career and join a globally recognized consumer electronics brand in one of Europe's most beautiful countries, we want to hear from you today. Click Apply Now to submit your application and a member of our dedicated talent acquisition team at Mercier Consultancy Group will be in touch promptly to guide you through the next steps.