Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for the Spanish-Speaking Customer Experts for Dyson position in Greece — one of the most exciting Spanish-speaking jobs available in the consumer electronics sector today. In this dynamic remote role based within Greece, you will serve as a brand ambassador for Dyson, delivering premium-level support to Spanish-speaking customers across a range of cutting-edge products. Key Responsibilities - Provide expert-level customer support to Spanish-speaking clients regarding Dyson's full range of consumer electronics products, including vacuum cleaners, air purifiers, hair care devices, and lighting solutions. - Handle inbound customer enquiries via phone, email, and live chat, ensuring every interaction reflects Dyson's premium brand standards and commitment to innovation. - Accurately diagnose product-related issues, guide customers through troubleshooting steps, and offer effective technical resolutions in a clear, professional, and empathetic manner. - Process customer requests including warranty claims, product registrations, repairs, and replacements in accordance with company policies and consumer electronics industry standards. - Maintain detailed, accurate records of all customer interactions and case resolutions within the CRM system, ensuring data integrity and seamless follow-up where required. - Stay continuously up to date with Dyson's evolving product portfolio, new consumer electronics launches, and any updates to service protocols or technical documentation. - Collaborate proactively with internal teams to escalate complex cases and contribute to ongoing service quality improvement initiatives. - Consistently meet or exceed key performance indicators including customer satisfaction scores, first-contact resolution rates, and response time targets. Qualifications - Native or fluent Spanish language proficiency (spoken and written) is absolutely essential for this role. - Valid EU passport or EU work authorisation (mandatory requirement). - Previous experience in customer service, technical support, or a related field; experience within the consumer electronics industry is highly advantageous. - Strong digital literacy and a genuine interest in consumer technology; familiarity with Dyson products or similar premium electronics brands is a distinct advantage. - Excellent written and verbal communication skills with a professional, solutions-focused approach. - Demonstrated ability to work independently in a remote environment, managing time effectively while maintaining consistently high standards of service delivery. - A positive, team-oriented attitude with a genuine commitment to delivering an outstanding customer experience. Benefits - Competitive Monthly Salary reflective of your skills and experience in the consumer electronics customer support sector. - Monthly Performance Bonus rewarding your dedication, results, and contribution to customer satisfaction goals. - 2 Extra Salaries Per Year (13th and 14th salary) — a highly attractive financial benefit. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation. - Fully Paid Professional Training delivered by industry experts. - Comprehensive Health Insurance coverage for your peace of mind from day one. - The opportunity to represent one of the world's most prestigious and innovative consumer electronics brands, with clear pathways for career growth and progression. - And Much More — including a supportive, multicultural team environment and access to exclusive employee perks and benefits. How to Apply If you are ready to take the next exciting step in your career and join a globally recognized consumer electronics brand in one of Europe's most beautiful countries, we want to hear from you today. Click Apply Now to submit your application and a member of our dedicated talent acquisition team will be in touch promptly to guide you through the next steps.

Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for the Spanish-Speaking Customer Experts for Dyson position in Greece — one of the most exciting Spanish-speaking jobs available in the consumer electronics sector today. In this dynamic remote role based within Greece, you will serve as a brand ambassador for Dyson, delivering premium-level support to Spanish-speaking customers across a range of cutting-edge products. Key Responsibilities - Provide expert-level customer support to Spanish-speaking clients regarding Dyson's full range of consumer electronics products, including vacuum cleaners, air purifiers, hair care devices, and lighting solutions. - Handle inbound customer enquiries via phone, email, and live chat, ensuring every interaction reflects Dyson's premium brand standards and commitment to innovation. - Accurately diagnose product-related issues, guide customers through troubleshooting steps, and offer effective technical resolutions in a clear, professional, and empathetic manner. - Process customer requests including warranty claims, product registrations, repairs, and replacements in accordance with company policies and consumer electronics industry standards. - Maintain detailed, accurate records of all customer interactions and case resolutions within the CRM system, ensuring data integrity and seamless follow-up where required. - Stay continuously up to date with Dyson's evolving product portfolio, new consumer electronics launches, and any updates to service protocols or technical documentation. - Collaborate proactively with internal teams to escalate complex cases and contribute to ongoing service quality improvement initiatives. - Consistently meet or exceed key performance indicators including customer satisfaction scores, first-contact resolution rates, and response time targets. Qualifications - Native or fluent Spanish language proficiency (spoken and written) is absolutely essential for this role. - Valid EU passport or EU work authorisation (mandatory requirement). - Previous experience in customer service, technical support, or a related field — experience within the consumer electronics industry is highly advantageous. - Strong digital literacy and a genuine interest in consumer technology; familiarity with Dyson products or similar premium electronics brands is a distinct advantage. - Excellent written and verbal communication skills with a professional, solutions-focused approach. - Demonstrated ability to work independently in a remote environment, managing time effectively while maintaining consistently high standards of service delivery. - A positive, team-oriented attitude with a genuine commitment to delivering an outstanding customer experience. Benefits - Competitive Monthly Salary reflective of your skills and experience in the consumer electronics customer support sector. - Monthly Performance Bonus rewarding your dedication, results, and contribution to customer satisfaction goals. - 2 Extra Salaries Per Year (13th and 14th salary) — a highly attractive financial benefit. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation. - Fully Paid Professional Training delivered by industry experts. - Comprehensive Health Insurance coverage for your peace of mind from day one. - The opportunity to represent one of the world's most prestigious and innovative consumer electronics brands, with clear pathways for career growth and progression. - And Much More — including a supportive, multicultural team environment and access to exclusive employee perks and benefits through Mercier Consultancy Group. How to Apply If you are ready to take the next exciting step in your career and join a globally recognized consumer electronics brand in one of Europe's most beautiful countries, we want to hear from you today. Click Apply Now to submit your application and a member of our dedicated talent acquisition team at Mercier Consultancy Group will be in touch promptly to guide you through the next steps.

• Handle customer & stakeholder inquiries and complaints effectively taking ownership and escalating where required. • Managing customer and commercial team interactions through telephony services. • Contribute to achieving the team’s set KPIs by ensuring all customer orders, bookings & invoices are processed accurately in compliance with J&J Quality Systems & relevant SOP’s. • Contribute to the National Customer Service Network providing support when needed. • Collaborate with multiple departments including but not limited to Finance, Warehouse, Supply Chain, Commercial Team, Loan Kits etc. • Effectively manage orders, consignment inventory, liaising with product specialists, hospital staff and warehouse to maintain stock availability at hospital locations.

• Acts as the primary point of contact for Telix Customers, commercial partners, CMOs, and internal stakeholders • Supports day-to-day customer care operations for Telix Pharmaceuticals, US • Supports the commercial launch and ongoing operational needs of TLX101Px • Intake and triage of product-related requests • Coordination of internal escalations • Management of failure notifications from CMOs and radiopharmacies • Follow-up through case closure • Accurate documentation within ticketing and reporting systems • Works cross-functionally with Quality, Supply Chain, Logistics, Commercial, and other internal teams to support complaint handling, temperature reporting, non-conformances, production failures, and related issue resolution • Maintains strong knowledge of current and new products, services, systems, and policies to ensure high-quality customer and partner experience