EMERALD STAY® logo
EMERALD STAY®

Tech company offering exclusive properties for rent, with à la carte services.

Guest Experience Manager

ManagerManagerFull TimeRemoteSeniorTeam 51-200Since 2018H1B No SponsorCompany SiteLinkedIn

Location

Switzerland

Posted

2 days ago

Salary

$2.4K - $2.8K / month

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Guest Experience Manager

EMERALD STAY®

• Manage, coach, and develop a team of Guest Experience Representatives. • Oversee guest communications before, during, and after their stay. • Serve as the escalation point for complex guest complaints. • Gather and analyze guest feedback to identify areas for improvement. • Onboard new properties, ensuring listings, systems, and processes are set up accurately. • Utilize short-term rental management tools like Guesty for operational efficiency.

Job Requirements

  • 3+ years of experience in short-term rental management, hospitality customer service, or a similar role, including at least 1 year in a supervisory or team-lead role.
  • Familiarity with platforms like Airbnb, VRBO, Booking.com , Expedia, and property management tools such as Guesty, Rentals United, and Cloudbeds.
  • Breezeway and Google Suite experience preferred.
  • Short-Term Rental Management experience is a huge plus.

Benefits

  • Competitive salary and potential for performance bonuses.
  • Opportunity to work with a vibrant and passionate team.
  • Career development and growth opportunities.
  • A flexible work environment for remote work.
  • Discounts on stays at company-managed properties.
  • 2 weeks unpaid holiday per year.

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