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ília

Somos especialistas em tecnologia, dados e design, impulsionando a transformação digital de grandes players do mercado há mais de 10 anos, nos setores financeiro, seguros e mobilidade. Com mais de 450 profissionais, estamos presentes no Brasil e Europa, atendendo aos mercados da América Latina, Europa e América do Norte, desenvolvendo produtos digitais de alta qualidade e com foco em resultados de negócios. Certificada pelo 7° ano consecutivo como Great Place to work aqui na ília acreditamos que pessoas mudam o mundo, e investimos nelas. Nossas awesome deliveries são feitas de pessoas para pessoas, afinal awesome people make awesome deliveries!

Salesforce Consultant Agentforce

Salesforce ConsultantSalesforce ConsultantFull TimeRemoteMid LevelTeam 501-1,000

Location

Brazil

Posted

2 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Salesforce Consultant Agentforce

ília

Role Description Estamos em busca de Consultor Salesforce Agentforce para atuar em projetos de transformação digital, apoiando clientes na construção de soluções inteligentes utilizando o ecossistema Salesforce. A posição terá atuação consultiva, conectando necessidades de negócio às capacidades da plataforma, contribuindo para desenho de jornadas, definição de soluções, configuração do Agentforce e evolução dos processos digitais. Responsibilities - Atuar junto às áreas de negócio para entendimento de necessidades, desafios e oportunidades; - Realizar discovery, levantamento de requisitos e desenho de soluções utilizando Salesforce Agentforce; - Mapear processos e propor melhorias utilizando automações, inteligência artificial e recursos Salesforce; - Configurar e apoiar a implementação de agentes inteligentes dentro da plataforma; - Definir jornadas, fluxos conversacionais, prompts e regras de negócio para soluções baseadas em IA; - Apoiar a documentação funcional e técnica das soluções propostas; - Atuar como ponte entre negócio, tecnologia e times de desenvolvimento; - Conduzir reuniões, workshops e apresentações com stakeholders; - Apoiar testes, validações e evolução contínua das soluções implementadas. Qualifications - Experiência como Consultor Salesforce, Analista Funcional Salesforce, Business Analyst ou posição similar; - Experiência com levantamento de requisitos, desenho de processos e definição de soluções Salesforce; - Conhecimento da plataforma Salesforce e seus principais produtos; - Experiência com Salesforce Agentforce ou soluções de inteligência artificial aplicadas ao Salesforce; - Capacidade de traduzir necessidades de negócio em soluções funcionais; - Experiência trabalhando com times multidisciplinares e metodologias ágeis; - Boa comunicação e habilidade para conduzir alinhamentos com diferentes stakeholders. Requirements - Experiência prática com implementação de Salesforce Agentforce; - Conhecimento em Einstein AI, Data Cloud e automações Salesforce; - Certificações Salesforce (Administrator, Consultant, AI Specialist ou relacionadas); - Experiência no segmento de seguros, financeiro ou ambientes regulados; - Experiência com jornadas de atendimento, CRM e experiência do cliente. Benefits - Nossa contratação é CLT- 40h semanais com jornada flexível, sendo executada de forma remota; - Plano de Saúde e Odontológico SulAmérica extensivo a dependentes; - Vale Alimentação/Refeição em cartão flexível Caju benefícios; - Seguro de Vida; - Auxílio Home-Office em cartão flexível Caju benefícios; - Wellhub (Gympass); - Sesc – extensivo a dependentes, com acesso aos serviços em todo o Brasil; - TotalPass; - ília University: Universidade Corporativa com mais de 20 mil cursos disponíveis para desenvolvimento pessoal e profissional; - Language Academy: Escola de idiomas para ílians; - í-talks e Chapter: Momentos e cerimônias em que o time compartilha práticas, estudos, projetos e ideias; - Plano de Saúde PET - Guapeco; - Onhappy – benefício de viagem a lazer, com liberdade para você viajar com quem quiser; - BYOD - Alugamos o seu notebook pessoal te pagando um valor mensal para que você o use; - Seu Niver, seu bolo! - Seu Networking Vale Prêmio - Programa de premiação a indicação de novos funcionários.

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