• Own the platform's visual language and design system — components, patterns, tokens, layout, typography, and motion • Treat accessibility as a first-class design constraint • Build a shared foundation every surface can draw from • Lead end-to-end design of new product areas and complex reworks • Design AI-mediated experiences, multi-step workflows, data-dense admin surfaces • Run research directly with users and customers

• Strategic Design Leadership • Apply human-centered design in meaningfully novel ways while identifying opportunities to support more design-driven decision-making across digital product teams • Contribute to strategic design thinking, influencing not only execution but also the broader digital experience strategy • Ensure design decisions align with business objectives, user needs, platform capabilities, and organizational priorities • Drive clarity and alignment across complex product initiatives, helping teams define problems, identify opportunities, and shape future-state experiences • Influence digital experience strategy through collaboration with stakeholders across Product, Engineering, Design, and Business teams • Salesforce Experience Design • Lead design strategy and execution for Salesforce-based advisor and employee experiences, leveraging deep knowledge of Salesforce platform capabilities, patterns, and constraints • Design scalable experiences that maximize native Salesforce capabilities while balancing usability, maintainability, implementation effort, and business value • Partner closely with Product Owners, Product Manager, and Engineering teams to define platform-enabled experiences • Advocate for platform-centric design approaches that leverage out-of-the-box Salesforce functionality wherever possible while identifying strategic opportunities for customization when necessary • Design complex workflows and operational experiences across Salesforce products • Shape and evolve Salesforce-specific interaction patterns and governance practices to ensure consistency across products and teams • Contribute to the development and adoption of reusable Salesforce design patterns, implementation guidance, and design standards • Cross-Functional Leadership & Collaboration • Collaborate with Product, Design, Engineering, and Salesforce platform teams to create cohesive and innovative digital experiences • Utilize strong facilitation skills to foster collaboration and solve complex business challenges through workshops, working sessions, and design activities • Communicate effectively at all levels of the organization, demonstrating confidence, clarity, and influence during design discussions and executive presentations • Build trust and establish long-term relationships through effective storytelling, strategic communication, and collaborative partnership • Lead experience discussions that help teams balance user needs, technical constraints, regulatory requirements, and business goals • Research & Design Excellence • Guide and conduct design research efforts, leveraging qualitative and quantitative insights to inform decision-making • Synthesize user feedback, business objectives, and platform constraints into actionable design recommendations • Integrate emerging design patterns, platform capabilities, AI-enabled experiences, and evolving best practices into design methodologies • Drive experience quality through design reviews, mentorship, and hands-on participation in product discovery and delivery • Talent Development & Mentorship • Mentor Product Designers and Associate Product Designers, providing guidance on design craft, systems thinking, stakeholder management, and Salesforce-specific design practices • Help elevate organizational design maturity through coaching, feedback, and thought leadership • Foster a culture of continuous learning, innovation, and design excellence • Leadership Expectations • Model Thrivent's leadership competencies: Model the Way, Rally the Team, and Deliver Outcomes • Support and help create an environment focused on continuous improvement, employee engagement, and exceptional client outcomes • Promote a culture that reflects Thrivent's purpose, promise, and values while maintaining the trust and reputation of the organization

• Ensure that the design effort aligns with client’s business objectives • Work closely with the 3Pillar engagement team and clients to create outstanding designs • Maintain a clear picture of progress and deliverables for team and client • Participate in UX and engagement rituals/meetings • Identify risks and escalate appropriately • Contribute to client presentations and help prepare workshops • Manage a team of Product Designers, taking full accountability for their professional wellbeing, performance, and day-to-day work output • Set clear individual goals and performance expectations for team members • Provide consistent design feedback and coaching to elevate the team's craft and product thinking • Foster an inclusive, trust-based team culture that emphasizes accountability and continuous learning • Act as a senior advocate for evidence-led decision-making with stakeholders

• Demonstrate a strong desire to continue growing your UX skills • Work effectively with UX Lead or Sr. UXer and other 3Pillar practices (PDM, PM, and Engineering) • Communicate to team and client a clear picture of what is in progress and when things will be delivered • Adjust to changes in priority and scope • Participate in UX and engagement rituals/meetings • Identify risks and escalate appropriately • Contribute to client presentations • Help prepare workshops • Suggest improvements to standard tools and processes • Participate in a collaborative team culture • Maintain an awareness of industry issues and trends and emerging technologies such as AI, with a view to incorporating these in future projects and staying ahead of the market. • Manage a team of Product Designers, taking full accountability for their professional wellbeing, performance, and day-to-day work output. • Set clear individual goals and performance expectations, ensuring every team member is actively progressing toward these targets. • Provide consistent design feedback and coaching to elevate the team's craft and product thinking. • Foster an inclusive, trust-based team culture that emphasizes accountability and continuous learning • Possess strong skills in interaction or visual design • Report directly into the client-side hierarchy (Head of Product Design) to ensure design work aligns with the Client’s transformation initiative. • Partner with client-side Product and Engineering Managers to shape problem spaces, define success measures, and prioritize workstreams across the portfolio. • Act as a senior advocate for evidence-led decision-making, representing the design team’s rationale and trade-offs in complex stakeholder environments