Since 1997, Distributed Computing (DCi) has been focused on business communications, specializing in wired and wireless voice and data networks, billing services and nationwide monitoring. From single locations to multi-site, multi-state organizations, DCi’s goal is to help customers deploy effective, efficient and easy-to-use solutions. Business success depends on communication, and that’s our specialty.
Processing Support Specialist
Location
United States
Posted
1 day ago
Salary
40K - 45K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Processing Support Specialist
Ten4
Role Description The Processing Support Specialist manages the process of changing customer plans and urgent projects that consist of implementing plan and feature changes with specific deadlines for clients. This role develops and maintains a vast knowledge of the carrier portals, along with the plans, features and discounts offered from each carrier. This role enhances the overall client experience and shows the value of Ten4 Mobility by providing a quick turnaround for all internal implementations; clients see immediate savings without having to wait for the carriers. - Analyze audits with multiple Ten4 Mobility LLC team members to discuss necessary voice, text and data changes, as well as suggest additional recommendations. - Process time sensitive plan and feature changes through the AT&T, Verizon and/or Sprint Premier Portals. - Accurately represent Ten4 Mobility LLC and services in a professional manner. - Download, create, and share with specific team members the live data usage reports for clients on an as needed basis. - Make necessary pool and plan adjustments based on data usage. - Prepare audits, pull equipment reports, and create change sheets for submission to carriers for specific clients. - Provide excellent customer service in all aspects of the relationship to our clients. - Provide backup support to team members as needed. - Occasional travel, as needed. - Must be authorized to work in the United States for any employer. - Must be able to read, write and speak English proficiently. Qualifications - Bachelor’s Degree preferred - Three (3)+ years of experience in wireless industry - Strong negotiation skills with ability to follow through on carrier credits - Must possess a strong sense of urgency and attention to detail - Understanding of Microsoft Office, particularly Excel - Demonstrated ability to prioritize multiple tasks to meet deadlines - Demonstrated ability to work independently as well as interact collaboratively with team members - Strong critical thinking and problem-solving skills required - Exhibits self-motivation - Possesses the ability to communicate effectively over the phone and email Company Description Since 1997, Distributed Computing (DCi) has been focused on business communications, specializing in wired and wireless voice and data networks, billing services and nationwide monitoring. From single locations to multi-site, multi-state organizations, DCi’s goal is to help customers deploy effective, efficient and easy-to-use solutions. Business success depends on communication, and that’s our specialty.
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IRIUMLíderes en gestión de servicios integrados de infraestructuras y plataformas IT.
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