Role Description This position is Remote in Eastern, Central, OR Mountain Time Zones. You will have the flexibility to work remotely as you take on some tough challenges. Primary Responsibilities: - Meet the performance goals established for the position in the areas of patient satisfaction, accuracy, quality, and attendance. - Meet department standards to adherence metric, evaluated daily. - Consistently exhibit behavior and communication skills that demonstrate Optum's commitment to superior customer service. - Multi-task utilizing double monitors for data entry, phone etiquette, and use of resources while maintaining proper guidelines. - Provide services to internal and external customers involving the exchange of complex and sensitive information while acting as patient advocate. - Assist other Patient Support Center Representatives and Supervisors with daily paperwork load as needed to resolve and/or document patient issues. - Recognize financial, medical, and legal risks based on data collected during customer interactions and follow appropriate procedures. - Utilize Optum systems to resolve customer needs such as appointments, authorizations, claims, invoices, eligibility, benefits, appeals, TARs. - Translate oral information into concise and accurate written documentation per guidelines. - Assist new or potential members in the choice of PCP and supply general information about medical group. - Page clinicians and assist Telehealth Nurses as necessary (e.g., arranging DME, transportation, and HH). - Data enter PCP changes into the system and process paperwork as necessary. Qualifications - High School Diploma / GED OR equivalent experience - Must be 18 years of age OR older - 2+ years of experience working in a customer service-based role - Ability and proficiency with using Microsoft suite and other systems, including navigating multiple chat channels within Microsoft Teams - Ability to type at the speed of 40+ WPM - Ability to work any of our full-time (40 hours/week) Monday-Friday, 8-hour shift schedules during our normal business hours 7:00am-7:00pm Pacific (Department is 24/7), including the flexibility to work year-round, occasional overtime, weekends, and holidays based on business need Preferred Qualifications - 1+ years of experience working in a healthcare setting - 1+ years of experience in a call center environment - Experience working in a virtual environment - Experience in working with multiple computer screens while speaking to customers - Bilingual Fluency in English and Spanish Telecommuting Requirements - Reside within Eastern, Central, OR Mountain Time Zones - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Pay and Benefits Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as: - A comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Title: Call Center Service Representative 3 (SCA) Location: United States Job Description: Responsibilities Peraton is seeking Customer Support Representatives to support the Department of Defense’s Defense Travel Management Office (DTMO) Travel Assistance Center (TAC) which supports Department of Department Temporary Duty (TDY) Travel through the Defense Travel System (DTS). The responsibilities of the successful candidates may include, but are not limited to, the following duties: This position is 100% Remote. Responsibilities: - Answers incoming calls/chats from customers to answer inquiries and questions, handle complaints, troubleshoot problems and provide information of a non-technical nature. Customers may include Defense Travel Administrators, Centrally Billed Account Specialists, Travel Management Companies, Defense Financial Partners, Debt Management Monitors, Compliance Tool Administrators, Transportation Officers and others - Responds to customer inquiries, provides customers with product and service information and processes orders, forms and applications - May also make outboard service calls to potential customers. Utilizes mechanized systems to initiate and complete service orders and handle customer requests. - Researches required information using available resources. - Identifies and escalates priority issues and complaints. - Follows up customer calls where necessary. Completes call logs and produces call reports and/or metrics. May be required to work in one or multiple queues/skill sets (e.g., general support, travel reservations, finances). - May assist in training new employees. - May support general inquiries or those related to reservations, financial matters, or technical matters. Qualifications Required Qualifications: - 2-4 years work experience with High School diploma - High School level reading, writing, and analytical skills - Excellent communication skills - Must be a U.S Citizen - Must have an Active Public Trust with a Tier III Background Investigation - Experience with problem solving - Experience with customer solutions - Experience on the Travel Assistance Center program (3+ years) - Experience with government travel systems (3+ years) - Experience with the Defense Travel System (3+ years) - Experience with RightNow (3+ years) - Travel industry customer and technical experience (3+ years) Preferred Qualifications - Experience on the Travel Assistance Center program (5+ years) - Experience with government travel systems (5+ years) - Experience with the Defense Travel System (5+ years) - Experience with RightNow (5+ years) - Travel industry customer and technical experience (5+ years) - Experience with Government financial systems (5+ years) - Experience with Global Distribution Systems (GDSs) (5+ years) Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure. Target Salary Range $39,000 - $62,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law

• Scheduling transportation needs for passengers and clients • Transportation provider assistance calls • Outbound calls to passengers, client contacts, attending facilities • Chat monitoring and response • Use of our proprietary platform, third-party transportation software like Uber and Lyft, and business technology like Five9, Salesforce, and Zendesk to successfully complete trip requests. • This is a fully remote position in a high-volume contact center where you can work from home and have a tremendous positive impact on behalf of elderly and medically challenged people. • This is a full time position that may include weekend and evening hours, depending on the shift.

Role Description As a representative for Channel Blend, you will be part of a team responsible for qualifying leads in order to fulfill client expectations. We are a call center that works remotely (Oklahoma, Idaho, Texas & Kansas residents ONLY). Our representatives call interested prospects on behalf of other companies and help qualify prospects. You will be expected to follow a script & pre-established guidelines are in place to help you do this. This position requires a minimum of 20 hours per week with a consistent schedule and is compensated at $10 per hour. Responsibilities - Follow proper technical procedures utilizing computer and telephone equipment to contact or transfer prospects to generate a qualified lead base to meet client expectations. - Professionally greet prospects by speaking clearly and listening effectively. - Read from and adhere to script procedures as established by the client, which may involve a rigid verbatim script. - Maintain acceptable level of quality assurance scores. - Accurately log qualified leads/sales following proper documentation and reporting procedures. - Successfully qualify leads by verifying all required information according to client and company guidelines ensuring a fully compliant lead. - Comply with all federal, state, client, and company rules, regulations, and procedures. - Provide excellent customer service by always maintaining professionalism. - Maintain a positive attitude towards prospects, co-workers, and all levels of management. - Multi-task the essential job functions by reading, typing, speaking, and maneuvering through multiple web forms/screens/browser tabs simultaneously. - Maintain acceptable attendance according to policy. - Be able to adapt readily to changes in scripting, campaign procedures, policies, and any other requirements associated with the job. - Strong communication skills using professional language/grammar and being able to speak clearly and audibly. - Ability to read and interpret documents such as operating instructions, web forms, and procedure manuals both on and off the computer as well as on paper. - Good computer and keyboarding skills. - Professional. - Ability to work individually and as part of a team. Qualifications - Ability to read and interpret documents such as procedure manuals & work instructions. - Ability to write routine correspondence. - Ability to speak and communicate clearly using good grammar with prospects, co-workers, and all levels of management. Benefits - 401(k) matching - Flexible schedule - On-the-job training - Paid time off - Referral program - Work from home Shift - Day shift - Evening shift - Morning shift Work Location Remote must be in Idaho, Oklahoma, Texas or Kansas.