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Leidos

Leidos is an innovation company rapidly addressing the world’s most vexing challenges in national security and health.

Support Navigator

NavigatorGeneralFull TimeRemoteSeniorTeam 10,001+Since 1969H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

1 day ago

Salary

$31.9K - $57.6K / year

Seniority

Senior

High SchoolEnglish

Job Description

Support Navigator

Leidos

• Provide comprehensive wrap-around follow-up support to participants via phone, chat, and email to ensure timely access to resources and services. • Coordinate non-medical counseling appointments by liaising with network providers and ensuring participants secure timely connections to care. • Serve as a liaison between internal departments, external resources, and network providers to facilitate seamless service delivery. • Respond to participant inquiries in a 24/7 Call Center environment, ensuring high levels of customer satisfaction and appropriate resource linkages. • Navigate available resources to resolve participant concerns and provide accurate information and administrative support. • Gather participant feedback and assess satisfaction to support continuous service improvement. • Document all participant interactions, activities, and case updates accurately within the electronic case management system. • Assist participants with documentation and translation requests as needed. • Perform additional duties and special projects as assigned based on business needs.

Job Requirements

  • High school diploma or equivalent required.
  • Demonstrated strong customer service skills and knowledge of call center operations.
  • Understanding of military lifestyle and culture.
  • Strong typing skills and proficiency in electronic documentation and web-based research.
  • Proficiency in Microsoft Office applications (Word, Outlook, Excel) and electronic documentation systems.
  • Ability to multitask effectively in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • U.S. citizenship and fluency in English required.
  • Ability to successfully pass criminal history, fingerprint background checks, and credential verification required.
  • Ability to maintain and retain suitability investigation and clearance as required.
  • Proficient in navigating electronic systems, computer programs, and virtual service platforms.

Benefits

  • Health and Wellness programs
  • Income Protection
  • Paid Leave
  • Retirement

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