Role Description The MindMap Youth Portal is an ACT first initiative, which aims to support children, young people (0-25 years) and their carers seeking mental health support and services. The Youth Portal acts as an online triage and links users directly to information, support and service providers within the ACT. As the Youth Navigator, you will be responsible for direct service delivery through the Youth Portal. You will: - Respond to enquiries via phone, email, text and webchat. - Help children, young people, stakeholders, parents/carers, services, and professionals navigate the mental health system in the ACT by providing information and referral pathways. - Work during operational hours of 11am to 10pm, 7 days a week and 12-8pm on public holidays. - Work with minimal supervision, using online communication to support and collaborate within a small team. - Sourcing and creating appropriate mental health and wellbeing content. - Review existing content on the Portal. - Promote MindMap through networking events and expos. - Work collaboratively with other team members. Qualifications - Tertiary qualification in Psychology, Social Work, Counselling or equivalent. - Experience working with young people in a support or mentoring capacity. - Strong interpersonal and communication skills, with the ability to build rapport with youth and their families. - Demonstrated ability to work collaboratively within a team and with external stakeholders. - A commitment to promoting the well-being and development of young people. - Flexibility to work varied hours, including evenings and weekends as required. Requirements - Experience in working with young people and/or families. - Excellent verbal and written communication skills, organisational and time management skills. - Ability to respond appropriately to clients presenting with complex Mental Health needs. - Hold a current drivers’ license, a current Working with Vulnerable People card and be willing to undergo a police check. - Competent in the use of Information Technology. - Must reside in ACT or surrounds. Company Description Marymead CatholicCare is the social services arm of the Catholic Archdiocese of Canberra and Goulburn. Our mission is to provide quality services to people by promoting healthy, inclusive communities through relationships, partnerships and collaboration while adhering to our values of Respect, Excellence, Care & Compassion, Inclusivity, and Integrity. To Apply - Attach an updated resume. - Address the key requirements in a cover letter (no more than 2 pages). - For more information and application, please contact clare.southgate@mccg.org.au. Closing Date 20 July 2026 Marymead CatholicCare has a commitment to child safeguarding and zero tolerance to child abuse. Marymead CatholicCare is an equal opportunity employer committed to diversity and inclusion. Applications are strongly encouraged from Aboriginal and Torres Strait Islander people; people with a disability; people who identify as LGBTIQ; and those from culturally and linguistically diverse backgrounds.

Role Description Responsible for serving as front-line support by scheduling complex and specialized procedures and coordinating multiple resources for patient services. Supports the daily operation of referral workflows by: - Working work queues - Verifying clinical documents have been shared - Collecting and verifying patient registration and insurance information - Processing provider referrals and orders in accordance with health system protocols and mandated insurance guidelines Provides professional telephone and customer support and communicates effectively with patients, providers, and internal teams to promote timely, patient-centered access to care. Qualifications - Education: H.S. Diploma or General Education Degree (GED) Required - Work Experience: - 3 years of related customer-facing healthcare experience with at least one (1) year scheduling or preregistering patients. Required - Operational experience with scheduling and referrals management in the oncology setting; above average data entry skills. Preferred - Epic scheduling experience Preferred - Previous exposure to electronic medical record systems and the ability to acquire a working knowledge of Epic and other systems as needed - Licenses and Certifications: None Required Company Description Business Unit: Company Name Piedmont Healthcare Corporate

• Conduct comprehensive psychosocial assessments to identify patient and family needs • Develop and implement treatment plans in collaboration with interdisciplinary teams • Conduct discharge planning and coordinate community resources • Collaborate with physicians, nurses, and other healthcare professionals to ensure holistic patient care • Coordinate referrals to community resources, support services, and specialty care • Facilitate communication between patients, families, and medical teams • Participate in interdisciplinary team meetings and case conferences • Provide emotional support and counseling to patients facing medical diagnoses • Educate patients and families about medical conditions, treatment options, and coping strategies • Assist with advance directive planning and end-of-life care discussions • Maintain accurate and timely clinical documentation in proprietary technology and/or electronic health records • Ensure compliance with HIPAA, state regulations, and hospital policies • Complete required assessments within established timeframes

• Coordinate Resources and Build Provider Networks • Develop and maintain a comprehensive directory of supportive service providers to address diverse Job Seeker barriers. • Track each client's progress and requests for assistance by keeping accurate, timely records and reporting outcomes as required. • Monitor and document the progress of each Job Seeker as you guide them through personal barriers on their path to employment. • Coordinate approvals and payments for necessary costs, actively aiding Job Seekers in utilizing no- or low-cost solutions whenever possible. • Maintain reliable database utilization and record-keeping to support program compliance and reporting requirements. • Navigate Barriers and Advocate for Job Seekers • Communicate regularly with Job Seekers regarding their current barriers and the potential supportive services available to them. • Collaborate closely with Regional Workforce Development Managers to understand each Job Seeker's unique history, barriers, and service needs. • Make appropriate referrals and facilitate active Job Seeker engagement with service providers to ensure clients leverage the maximum benefits available