Role Description Responsible for serving as front-line support by scheduling complex and specialized procedures and coordinating multiple resources for patient services. Supports the daily operation of referral workflows by: - Working work queues - Verifying clinical documents have been shared - Collecting and verifying patient registration and insurance information - Processing provider referrals and orders in accordance with health system protocols and mandated insurance guidelines Provides professional telephone and customer support and communicates effectively with patients, providers, and internal teams to promote timely, patient-centered access to care. Qualifications - Education: H.S. Diploma or General Education Degree (GED) Required - Work Experience: - 3 years of related customer-facing healthcare experience with at least one (1) year scheduling or preregistering patients. Required - Operational experience with scheduling and referrals management in the oncology setting; above average data entry skills. Preferred - Epic scheduling experience Preferred - Previous exposure to electronic medical record systems and the ability to acquire a working knowledge of Epic and other systems as needed - Licenses and Certifications: None Required Company Description Business Unit: Company Name Piedmont Healthcare Corporate

• Conduct comprehensive psychosocial assessments to identify patient and family needs • Develop and implement treatment plans in collaboration with interdisciplinary teams • Conduct discharge planning and coordinate community resources • Collaborate with physicians, nurses, and other healthcare professionals to ensure holistic patient care • Coordinate referrals to community resources, support services, and specialty care • Facilitate communication between patients, families, and medical teams • Participate in interdisciplinary team meetings and case conferences • Provide emotional support and counseling to patients facing medical diagnoses • Educate patients and families about medical conditions, treatment options, and coping strategies • Assist with advance directive planning and end-of-life care discussions • Maintain accurate and timely clinical documentation in proprietary technology and/or electronic health records • Ensure compliance with HIPAA, state regulations, and hospital policies • Complete required assessments within established timeframes

• Coordinate Resources and Build Provider Networks • Develop and maintain a comprehensive directory of supportive service providers to address diverse Job Seeker barriers. • Track each client's progress and requests for assistance by keeping accurate, timely records and reporting outcomes as required. • Monitor and document the progress of each Job Seeker as you guide them through personal barriers on their path to employment. • Coordinate approvals and payments for necessary costs, actively aiding Job Seekers in utilizing no- or low-cost solutions whenever possible. • Maintain reliable database utilization and record-keeping to support program compliance and reporting requirements. • Navigate Barriers and Advocate for Job Seekers • Communicate regularly with Job Seekers regarding their current barriers and the potential supportive services available to them. • Collaborate closely with Regional Workforce Development Managers to understand each Job Seeker's unique history, barriers, and service needs. • Make appropriate referrals and facilitate active Job Seeker engagement with service providers to ensure clients leverage the maximum benefits available

• Responsible for guiding individuals with developmental disabilities, and their families, through a new California Policy called Self Determination • Lead people through a person-centered planning process • Develop person-centered plans • Guide them through a budgeting process • Advocate for them with Regional Centers • Assist customers with finding tailored support services, community supports, activities, and direct support staff