• Serve as the first and primary point of contact for all post-trip guest feedback. • Resolve all post-trip complaints to the company’s and the guest’s satisfaction. • Use Salesforce for case management. • Own the analysis of post-trip survey data. • Assist the Director of Global Guest Services to troubleshoot and solve any complex guest issues. • Assist the Director of Global Guest Services with service recovery initiatives. • Work with Guest Relations Support Coordinator to review and respond to feedback. • Ensure feedback is properly vetted internally. • Coordinate responses with department heads from which any complaint derives. • View each complaint as an opportunity to exceed guest expectations and create loyalty to our brand. • Identify and prioritize high impact issues. • Assist with projects, as needed. • Other duties as required.

Role Description As a National Account Manager, you will be responsible for achieving overall sales, managing the day-to-day selling activities with the customer, maximizing share growth and profitability objectives for the Company. This role involves: - Managing all aspects of the entire portfolio on assigned accounts. - Coordinating the enterprise team to support and execute annual business plans and customer key business goals. - Working directly with 4 Kroger Divisions - Louisville, Mid Atlantic, Delta, Nashville. The Impact You'll Make - Achieve desired sales goals by collaborating and maintaining consistent business routines with assigned accounts, internal teams, the bottling network, and other key stakeholders. - Exceed all key sales measures and targets for assigned accounts (case volume, revenue, & trade spend). - Lead all aspects of the joint business planning (JBP) process with assigned customers. - Negotiate price package plans, sales programs, customer contracts, and strategic initiatives for mutual growth. - Support plans for organic growth, innovation, distribution, and customer marketing. - Collaborate with bottling partners to execute plans involving distribution, program execution, void closure, new items, pricing, and in-stock improvement. - Maintain focus on assigned accounts to identify opportunities for improved customer service and business performance. - Develop and maintain good business relations with assigned accounts. - Understand and anticipate the financial impact of business plans and actions. - Proactively resolve business and customer-related issues by identifying and recommending solutions. - Summarize and disseminate information in a timely manner. - Demonstrate a passion for understanding best practices, trends, and technology affecting the business. - Manage all account communication on promotional and executional opportunities. - Track, review, and measure all relevant data to convert insights into sales solutions. - Ensure accurate data reaches all relevant parties to avoid surprises. - Model exemplary behavior as an employee/representative of the company. - Build and maintain annual volume and revenue plans within assigned budgets. Qualifications - Bachelor's Degree in Business, Marketing, Finance, or related field of study preferred. - More than 5 years of experience in retail, broker, and distributor sales environment desired. - More than 5 years of experience in distributor or bottler sales environment desired. - Proficiency in PowerPoint, Excel, Outlook. - Proficiency in data tools for measuring and tracking business performance, data analysis, forecasting, business analytics, and financial analysis. - Direct selling experience within the Convenience channel preferred. - Experience with Nielsen and/or IRI. Requirements - Ability to lead and manage teams through business challenges. - Ability to develop and sell profitable and strategic business plans. - Strong communication skills for managing account communications. - Ability to track and analyze data to drive sales solutions. Benefits - Competitive total compensation. - Estimated annual salary range: $84,000 — $130,000 USD. Company Description Monster Energy is a brand that embodies a way of life and a mindset, focusing on being raw, unfiltered, and unconventional.

• Meet monthly, quarterly and annual sales quotas. • Create primary market demand for FUJIFILM Sonosite products by networking, cold calling, and persuading users, departments, and institutions on the value of Sonosite hand carried compact ultrasound systems and tools. • Provide useful insights into how customers use our products and how they define value as what will make our products more valuable. • Also provide guidance on what customers consider to be lacking value that the company does. • Guide the company on maximizing the delivery of value and eliminating all wasteful activities that do not hit on key customer value triggers. • Promote, demonstrate and sell FUJIFILM Sonosite hand-carried ultrasound systems within the assigned territory. • Manage relationships with key physicians and important influencing institutions within the territory. • Follow-up all sales leads provided for given territory. • Generate sales opportunities through cold-calling and other promotional activities. • Actively manage new and existing client relationships via Customer Relationship Management (CRM) tool. • Maintain all sales records and comply with expense budgets as directed by management. • Manage inventory and all other company property per company policies. • Promote the use of educational programs in order to further develop sales leads within the territory. • Attend trade shows anywhere as directed by management. • Utilize strategic and consultative sales techniques in developing all sales opportunities within given territory.

• Build and steward relationships with immigrant-led organizations. • Lead design and delivery of capacity-sharing and convening activities. • Develop and maintain partners' readiness to engage in systems change. • Collaborate closely with internal partners and manage staff. • Ensure inclusive experiences and support partners as equal actors.