• Define product KPIs and establish measurement frameworks. • Implement and maintain analytics tools such as Microsoft Clarity, Google Analytics, Hotjar, UXCam, or similar. • Analyze user behavior to improve adoption, engagement, retention, and customer satisfaction. • Build dashboards and performance reports using BI tools. • Conduct quantitative and qualitative analysis to identify product opportunities. • Design, run, and evaluate A/B tests and experiments. • Provide statistical analysis and actionable recommendations. • Translate complex data into clear insights for technical and business stakeholders. • Support product strategy through data-driven recommendations. • Collaborate closely with Product Managers, Designers, Engineers, and cross-functional teams. • Support hypothesis generation, experimentation, and strategic product decisions.

Role Description Drive the modernization and evolution of lumen.com by serving as the strategic link between Business, Product, UX, Architecture, and Engineering teams. This role combines product ownership, digital platform strategy, and an AI-enabled approach to product management to accelerate delivery, improve decision-making, and maximize business value across customer-facing digital experiences built on Adobe Experience Manager as a Cloud Service (AEMaaCS). The successful candidate will define priorities, manage product roadmaps and backlogs, translate business objectives into actionable requirements, and leverage AI-powered tools and insights to improve requirements analysis, prioritization, delivery planning, stakeholder alignment, and product outcomes. Main Responsibilities - Own and prioritize the product backlog for lumen.com initiatives, ensuring alignment with business goals and customer needs. - Partner with Business, Product, UX, Architecture, and Engineering teams to define product vision, roadmap, features, and user stories. - Translate strategic priorities into clear, actionable requirements and acceptance criteria. - Drive product delivery across global teams by facilitating requirement clarification, dependency management, and stakeholder alignment. - Leverage AI-assisted product management practices to improve requirements analysis, backlog refinement, prioritization, roadmap planning, and decision-making. - Support modernization initiatives on AEMaaCS, ensuring scalable, customer-centric digital experiences. - Use data, analytics, customer insights, and AI-driven recommendations to identify opportunities, measure outcomes, and optimize product performance. - Champion Agile best practices and continuous improvement across product delivery processes. Qualifications - 6+ years of experience in Product Ownership, Product Management, Business Analysis, or related roles, with a proven track record delivering digital products, web platforms, or customer-facing experiences. - Strong stakeholder management, communication, and cross-functional collaboration skills, with experience working across business, product, UX, architecture, and engineering teams. - Experience managing product roadmaps, backlogs, requirements, and prioritization in Agile delivery environments. - Ability to translate business objectives into actionable requirements, technical solutions, and measurable business outcomes. - Strong analytical and problem-solving skills with a data-driven decision-making mindset. - Experience supporting large-scale website modernization initiatives, digital experience platforms, content management systems, and customer journey optimization. - Experience with enterprise digital platforms; knowledge of AEM or AEMaaCS is highly desirable. - Experience working with globally distributed teams and influencing stakeholders across organizational boundaries. - Familiarity with AI-powered tools, analytics, experimentation, personalization, product discovery capabilities, or AI-enabled product management practices that improve prioritization, planning, decision-making, and business outcomes. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - $105,786 - $141,047 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY - $111,074 - $148,099 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI - $116,364 - $155,152 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA Benefits - Comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Role Description Estamos em busca de uma pessoa para atuar no suporte à evolução do nosso produto, garantindo a qualidade das entregas, a documentação dos processos e a análise de informações que apoiam decisões de produto. Essa posição trabalha em parceria com Produto, Design e Engenharia, participando da validação de funcionalidades, organização de documentação e acompanhamento da experiência do usuário. - Realizar testes manuais de funcionalidades em aplicações mobile, avaliando fluxos, interface e usabilidade. - Validar novas funcionalidades antes das publicações. - Identificar, registrar e acompanhar bugs e oportunidades de melhoria. - Produzir evidências de testes (prints, vídeos e relatórios). - Elaborar e manter documentação técnica, guias e manuais de utilização. - Realizar troubleshooting para investigação e apoio na resolução de problemas. - Manipular e analisar dados para apoiar decisões relacionadas ao produto. - Trabalhar em conjunto com Produto, Engenharia e Design para garantir a qualidade das entregas. - Apoiar a evolução contínua da experiência dos usuários. Qualifications - Experiência com testes manuais (QA), suporte a produto, análise de negócio ou áreas correlatas (experiência de estágio também será considerada). - Boa comunicação escrita em português e inglês. - Atenção aos detalhes e capacidade de identificar inconsistências de comportamento e usabilidade. - Familiaridade com aplicativos mobile e entendimento básico do funcionamento de aplicações. - Conhecimento intermediário em Excel ou Google Sheets (filtros, tabelas dinâmicas e fórmulas). - Raciocínio lógico para análise de problemas e simulação de diferentes cenários. Requirements - Diferenciais: - Conhecimento em UX e princípios de usabilidade. - Experiência com Jira, Confluence ou ferramentas similares. - Vivência em produtos financeiros, bancos ou fintechs. - Conhecimento em ferramentas de analytics, como Firebase, Mixpanel ou similares. Benefits - Nossa contratação é CLT- 40h semanais com jornada flexível, sendo executada de forma remota. - Para Saúde e bem-estar: - Plano de Saúde e Odontológico SulAmérica extensivo a dependentes; - Vale Alimentação/Refeição em cartão flexível Caju benefícios; - Seguro de Vida; - Auxílio Home-Office em cartão flexível Caju benefícios; - Wellhub (Gympass); - Sesc – extensivo a dependentes, com acesso aos serviços em todo o Brasil; - TotalPass. - Para o seu Desenvolvimento: - ília University: Universidade Corporativa com mais de 20 mil cursos disponíveis para desenvolvimento pessoal e profissional; - Language Academy: Escola de idiomas para ílians; - í-talks e Chapter: Momentos e cerimônias em que o time compartilha práticas, estudos, projetos e ideias. - Gostamos de ir além no cuidado com as nossas pessoas, então dispomos também de alguns benefícios não convencionais: - Plano de Saúde PET - Guapeco; - Onhappy – benefício de viagem a lazer, com liberdade para você viajar com quem quiser. - BYOD - Alugamos o seu notebook pessoal te pagando um valor mensal para que você o use, mas disponibilizamos também máquinas de trabalho para ílians. - Seu Niver, seu bolo! - Seu Networking Vale Prêmio - Programa de premiação a indicação de novos funcionários.

Requisition Number: 2362330 Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. The Product Owner operates as the product owner for Optum's payer payment platforms. The PO will be a member of the team responsible for creating innovative products in healthcare payment and communication space. The successful PO has: In depth knowledge of healthcare payments and industry trends - Analyzes data from KPIs - recommends product features, functions, and actions based on data and documented customer needs - Translates required capabilities into product requirements specifications and/or operational processes - Works with cross functional teams including product management, development, design, operations, marketing, sales and the business to drive successful outcomes - Prepares product documents and supports operations team with the necessary product knowledge and technical expertise - Uses market and customer feedback to evaluate product functionality, establish deployment strategies, and recommend present/future product direction - Understands product performance metrics and articulates and prepares forecasts and risk assessments based on planned future activity You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Works as a product owner and manages product backlog for one or two development scrum teams in the area of healthcare payment platforms - Gathers and analyzes key metric data to support key decision making between product leadership and Enterprise stakeholders. Recommends actions to achieve organizational value performance objectives - Influences the product backlog and crafting user stories and sign off on feature acceptance, all the while adhering to the agile process constituted for managing the project. This Product owner shall work closely with other product leaders and development teams for the requirements analysis & solutions design - Maintains an iterative deployment roadmap to deliver value and thought leadership to maximize product effectiveness. Connects business objective and product delivery to the KPIs of the organization and the value created - Works with matrix partners to translate required capabilities into concrete operational processes and measurement plans. Translates required capabilities into requirements for engineering teams - Validates requirements via pilots; Pro-actively identifies needs/priorities of audience and provides relevant information when sharing insights, including facts and explanation of decision-making criteria - Manages product/project deployment plans and impact to KPIs. Identifies potential issues with product builds and integrations, pro-actively develops mitigation plans; Assists in removing obstacles, resolves conflicts and ensures alignment with stakeholders - Defines and tracks key performance indications (KPIs) to measure the success of product, iterating based on data-driven insights - Conducts market research and competitive analysis to identify market trends, customer needs, and opportunities for product differentiation You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - 2+ years of experience with Healthcare Payments - 2+ years of Product Owner experience - 2+ years of experience in development and communicating project plans and/or roadmaps of activities to achieve the Product Strategy - 2+ years of experience prioritizing work efforts across matrixed teams - 2+ years of experience working with multiple teams/stakeholders to gather and document detailed business and technical requirements - 2+ years of direct experience conducting process analysis, requirements definition, and use-case analysis and data analytics Preferred Qualifications: - Experience working in an Agile Software Development environment and possess knowledge of the Product Development Lifecycle - Experience performing competitive analysis and market research to stay on top of industry trends - Proven desire to challenge the status quo, and solid focus on the voice of the customer - Proven solid organization, documentation, change management and project management skills - Proven ability to work well within teams and the ability to influence peers, stakeholders and management - Proven ability to work under pressure and meet deadlines, while maintaining a positive attitude *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.