UnitedHealth Group

UnitedHealth Group is a healthcare and well-being company that’s dedicated to improving the health outcomes of millions around the world. We are comprised of

Associate Clinical Administrative Coordinator

Location

United States

Posted

1 day ago

Salary

$16 - $29 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Associate Clinical Administrative Coordinator

UnitedHealth Group

Role Description As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive, and positive for our members and providers. You'll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Schedule: Monday through Friday from 8 am to 5 pm Eastern Standard Time. Weekends (Saturday) will be required on a rotating basis. If you reside in the state of Virginia, you’ll enjoy the flexibility to telecommute from home. Primary Responsibilities - Managing administrative intake of members - Work with hospitals, clinics, facilities, and the clinical team to manage requests for services from members and/or providers - Process incoming and outgoing referrals, and prior authorizations, including intake, notification, and census roles - Assist the clinical staff with setting up documents/triage cases for Clinical Coverage Review - Handle resolution/inquiries from members and/or providers Qualifications - High School Diploma / GED - 2+ years of experience working with individuals receiving Medicaid - 1+ years of customer service experience - Intermediate experience with MS Word, Excel (create, edit, save documents) and Outlook (email and calendar management) - Reside in the state of Virginia - Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI) Requirements - Prior work at home experience - Experience working within the health care industry and with health care insurance - Experience working in a hospital, physician's office, or medical clinic setting - A clerical or administrative support background - Experience working in a call center - Bilingual in Spanish, Farsi, or Vietnamese Benefits - Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays - Medical Plan options along with participation in a Health Spending Account or a Health Saving account - Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage - 401(k) Savings Plan, Employee Stock Purchase Plan - Education Reimbursement - Employee Discounts - Employee Assistance Program - Employee Referral Bonus Program - Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

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