• Levantar requisitos junto aos usuários de negócio • Elaborar especificações funcionais e casos de uso • Analisar incidentes e propor soluções • Desenvolver e manter consultas SQL e rotinas PL/SQL • Validar correções e melhorias junto aos usuários • Realizar homologações e acompanhamento de implantações • Atuar como elo entre áreas de negócio, fornecedores e equipes de desenvolvimento

• Collaborate closely with the Manager of Systems to align system strategies with firmwide objectives. • Collaborate with the Systems Engineering team on the design, deployment, and lifecycle management of compute and virtualization platforms and complete server/systems infrastructure management. • Champion best practices, system automation, and performance optimization initiatives. • Collaborate with the team to design, implement, and manage the firm’s core systems, including compute, networks, storage, Exchange, physical and virtual servers, Active Directory and Group Policy, Certificate Services, authentication platforms, and remote access/mobility solutions. • Administer and support cloud-based platforms and services such as Microsoft Azure, Office 365, and AWS. • Manage and administer Citrix VDI, Load balancing systems and SSL Certificate Management. • Monitor, maintain, and optimize system performance to ensure reliability, scalability, and security. • Perform routine, scheduled, and long-term maintenance, as well as user-facing service tasks, to maintain a high standard of operational excellence. • Provide expert-level escalation support for complex technical issues. • Develop and maintain comprehensive technical documentation, including processes, procedures, troubleshooting guides, training materials, and change management records. • Participate in the on-call rotation to provide after-hours support as needed. • Be available for occasional overtime, non-standard hours, or travel in support of projects and operational needs.

• Implements and maintains EpicCare systems and databases to ensure optimum performance. Performs analysis of new releases and determines how they will impact workflow. • Defines modifications to application software or databases to address system functions or enhancements. • Facilitates Epic updates, new releases and system enhancements. Manages all phases of testing and assists Lead/Project Manager in work effort and project scoping. • Manages complex IT projects/products in order to provide automated solutions that meet Inova Health System's business needs using the EpicCare solution. • Initiates issues for resolution while escalating and communicating status to management in a timely manner. • Conducts and participates in system technical and application reviews to determine feasibility, cost and evaluate usefulness for Inova. Coordinates vendor demos, site visits and reference calls. • Makes recommendations for team/analyst training programs and assists in the development and implementation of team member training/mentoring activities.

• Transformar as necessidades negociais em soluções de sistemas, limitando o escopo da solução, estimando o esforço de implementação em projeto, definindo um modelo de sistema a partir dos requisitos levantados, auxiliando a implementação da solução e aprovando os cenários de testes propostos, com o objetivo de oferecer novos serviços ou simplificar processos negociais existentes mediante a automatização destes processos.