• Work with your account management reps, ensuring each has a deep understanding of the client’s needs and how Absorb can aid in achieving their goals and ultimately grow net dollar retention. • Manage and report key weekly/monthly operational metrics for team and individual performance. • Collaborate with the marketing team to identify campaigns to drive qualified leads and grow the account managers pipelines. • Develop a trusted advisor relationship with senior client stakeholders and executive sponsors to look for additional sales opportunities within the account. • Recruit, hire and nurture a world-class account management team. • Lead account management team and support client communications leveraging tools including but not limited to Salesforce, Gainsight, Inbox AI, Atlassian Suite, and Zendesk. • Actively contribute to department-wide initiatives by participating in cross-functional projects, sharing subject-matter expertise, and supporting strategic priorities that enhance operational effectiveness and team collaboration.

• Work with your account management reps, ensuring each has a deep understanding of the client’s needs and how Absorb can aid in achieving their goals and ultimately grow net dollar retention. • Manage and report key weekly/monthly operational metrics for team and individual performance. • Collaborate with the marketing team to identify campaigns to drive qualified leads and grow the account managers pipelines. • Develop a trusted advisor relationship with senior client stakeholders and executive sponsors to look for additional sales opportunities within the account. • Recruit, hire and nurture a world-class account management team. • Lead account management team and support client communications leveraging tools including but not limited to Salesforce, Gainsight, Inbox AI, Atlassian Suite, and Zendesk. • Actively contribute to department-wide initiatives by participating in cross-functional projects, sharing subject-matter expertise, and supporting strategic priorities that enhance operational effectiveness and team collaboration.

• Build and maintain long-term strategic partnerships. • Lead regular partner meetings. • Develop relationship plans. • Coordinate partnership initiatives. • Identify growth opportunities. • Resolve challenges proactively. • Identify new strategic partnership opportunities. • Evaluate potential collaborators. • Support partnership proposals. • Coordinate onboarding. • Expand existing relationships. • Leverage AI to improve: - Meeting preparation - Communication - Relationship insights - Documentation - Reporting - Follow-up - Account planning - Workflow optimization - Knowledge management - Strategic recommendations • Partner closely with: - Executive Leadership - Sales - Marketing - Operations - Product - Customer Success - Finance • Strengthen partner engagement. • Improve communication. • Increase partner satisfaction. • Identify new opportunities. • Improve internal partnership processes. • Continuously strengthen Human Intelligence's partnership ecosystem.

• Represent Commure at major healthcare conferences, tradeshows, and industry events nationwide. • Own and achieve a revenue quota by converting leads from conferences, tradeshows, and in-market visits into long-term partnerships. • Serve as the primary point of contact for prospective and current partners, managing ongoing communications, escalations, and strategic alignment. • Develop and execute partnership strategies informed by conference insights and market trends. • Partner with sales, marketing, and product teams to maximize ROI from event participation and ensure seamless partner onboarding. • Track and report on pipeline, conference-driven outcomes, and partnership KPIs to measure success against targets.