• Lead Strategic Enterprise Discovery: Run complex, multi-stakeholder technical discovery sessions with Enterprise and Strategic buyers—including VPs of Customer Experience, Contact Center Leaders, CTOs, and IT Leads—to deeply understand their contact center architecture, compliance mandates, and operational goals • Design and Deliver High-Impact Demos: Anchor the pre-sales cycle by presenting customized, value-driven demonstrations and Proofs of Value (POVs). You will map technical capabilities to primary business outcomes, proving the impact on full conversation automation, AHT reduction, CSAT optimization, QA automation ROI, and conversion rate optimization • Build and Scope AI Agents: Get hands-on within the Observe.AI platform to scope, design, and build sophisticated AI Agents (Customer-Facing Voice/Chat Agents, and AI Copilots) that simulate real-world enterprise environments • Showcase Advanced AI Capabilities: Demonstrate intent recognition and interaction categorization using foundational LLMs and domain-specific models; Highlight automated call quality scoring using hybrid approaches (LLM-as-a-Judge, rule-based AutoQA models); Showcase Agentic capabilities including call summarization, compliance checks, sentiment • Develop Next-Generation Demo Assets: Build out robust, enterprise-grade demo flows that highlight next-best action triggers for real-time agent enablement (Companion Agents) and knowledge surfacing using Retrieval-Augmented Generation (RAG) • Navigate Complex Architectures: Position our solutions within intricate enterprise tech stacks, advising prospects on how our AI Agents integrate seamlessly with their existing CCaaS platforms, CRM systems, and telephony infrastructure • Act as a Strategic Advisor: Educate and advise customers on implementing AI Agents for real-world automation, successfully navigating the security and compliance hurdles inherent to regulated industries (e.g., financial services, healthcare, insurance) • Drive Product Innovation: Collaborate closely with Product and Engineering teams, acting as the voice of the Enterprise customer to continuously introduce market feedback and new technological requirements into roadmap conversations • Ensure Pilot Success: Serve as the definitive technical authority during POCs, ensuring that the success criteria for AI Agents, Companion Agents, Operations Agents, post-call quality automation, and agent performance insights are definitively met

• Run demos and scope PoCs alongside our AEs, from first technical call through to closed-won • Translate customer problems into Soda solutions, and translate Soda's capabilities into the customer's language • Build custom demos, sample pipelines, and PoC environments that show real value • Own product, technical, and security responses on RFPs and RFIs • Support customers through evaluation, purchasing, and implementation • Be the technical voice in the room - with Data Engineers, Heads of Data Platform, and Chief Data Officers • Feed product and engineering the signal from the field - what's winning, what's losing, and why • Travel occasionally to customer sites, team offsites, and conferences • Wear many hats - it's a startup, you'll touch every stage of the sales cycle

• Run demos and scope PoCs alongside our AEs, from first technical call through to closed-won • Translate customer problems into Soda solutions, and translate Soda's capabilities into the customer's language • Build custom demos, sample pipelines, and PoC environments that show real value • Own product, technical, and security responses on RFPs and RFIs • Support customers through evaluation, purchasing, and implementation • Be the technical voice in the room - with Data Engineers, Heads of Data Platform, and Chief Data Officers • Travel occasionally to customer sites, team offsites, and conferences • Wear many hats - it's a startup, you'll touch every stage of the sales cycle

Role Description Temporal is looking for a Senior Solutions Architect to support our Commercial Sales team in a consumption-based business where customer success drives revenue growth. You'll work across the full sales cycle, from initial technical evaluations with new prospects through helping existing customers expand their use of Temporal in production. The nature of our business means you'll spend significant time helping customers who've already adopted Temporal unlock more value by expanding into additional use cases, teams, and workloads. This is a high-velocity, technically deep role. You'll partner with developers, architects, and engineering leaders at fast-moving companies to help them understand how Temporal fits into their existing architecture and prove out value through hands-on technical work. You'll be working in a consumption model where usage grows over time, which means building strong technical relationships and staying engaged with accounts as they scale. As an early member of a growing team, you should be comfortable with ambiguity, frequent context switching, and creating leverage through reusable assets that help the broader team move faster. Must reside in Central or Eastern time zone. What You'll Do - Partner with Account Executives throughout the sales cycle to qualify new opportunities, run technical evaluations, and expand production usage with existing customers. - Lead technical conversations with developers, architects, and engineering leaders to understand their systems, constraints, and business objectives. - Build tailored demos and proof-of-concepts that showcase how Temporal solves specific customer problems, including orchestration of AI and agentic workloads. - Deliver enablement sessions that help customer engineering teams adopt Temporal effectively. - Create reusable technical assets that accelerate deals and scale the team's impact. - Enable the Commercial Sales team by educating AEs on Temporal fundamentals, common patterns, and opportunity qualification. - Manage multiple prospects and customers simultaneously, prioritizing effectively across urgent needs and strategic work in a fast-moving environment. - Collaborate with Product, Engineering, and Developer Success to surface field insights that influence the roadmap. Qualifications - Strong development background with hands-on coding experience in at least one modern language (Go, Java, TypeScript, or Python). - Deep understanding of distributed systems (reliability, observability, and fault tolerance). - Proven experience in a pre-sales, customer-facing engineering, or solutions architecture role working with technical buyers. - Exceptional time management and prioritization skills with the ability to thrive in high-volume environments. - Enthusiasm for AI/ML technologies and eagerness to learn about emerging use cases in agentic workflows and LLM orchestration. - Strong technical communication skills and ability to lead conversations with senior engineers while translating complex concepts for diverse audiences. - Comfortable creating structure where there is none. Nice to Haves - Experience with workflow engines, event-driven architectures, or orchestration technologies (Temporal, Cadence, or similar). - Background articulating the value of commercial SaaS offerings that compete with open source alternatives (Redis, Kafka, Databricks, etc.). - Contributions to developer tooling, open source projects, or technical content. - Strong cross-functional collaboration skills with the ability to serve as a technical bridge between customers and internal teams. - Certifications with any of the major cloud providers (AWS, GCP, or Azure) or foundational AI model providers (OpenAI, Anthropic, or Google). Compensation - The estimated pay range for this role is $200,000 - $250,000 OTE. - This is a base-salary, variable role with a 70/30 split. - This role is eligible to participate in Temporal's equity plan. - Compensation ranges reflect salary and commission compensation (when applicable) across several geographic markets. - Employment offers carefully consider multiple factors, including prior experience, knowledge, expertise, skillset, market location, and job level assessed during the interview process. Benefits - Unlimited PTO, 12 Holidays + 2 Floating Holidays. - 100% Premiums Coverage for Medical, Dental, and Vision. - AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available). - Empower 401K Plan. - Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more! Travel - Temporal is a globally distributed, collaborative team that values opportunities for in-person connection. - Occasional travel may be required for company events, team offsites, and other meaningful moments that bring us together. Additional Perks - $3,600 / Year Work from Home Meals. - $1,800 / Year Professional Enrichment (Career Development & Professional Memberships). - $1,200 / Year Lifestyle Spending Account. - $1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment - laptop, monitor, keyboard, mouse, trackpad, and extension power cable at no cost to you). - $74 / Month Reimbursement for Internet. - Calm App Subscription for Mental Health & Wellness.