Role Description The System Analyst II researches, analyzes, and supports the application(s), related hardware, and how the broader ITS Systems will fit the needs of the Health System and/or specific department needs. Serves as the primary contact and expert for the application and related IT systems. The analyst works with department management and teams to build, install, and support the applications and understand systems requirements. - Analyzes workflows and understands policies, procedures, and constraints of clinical or business operations. - Coordinates all issues that arise during the project for their area with in-depth investigation and documentation of operational specifications and application functionality. - Works with users to determine project needs, develop proposals, and recommend opportunities for technological and workflow improvement. - Functions as the primary contact to support the implementation of new projects and upgrades. - Troubleshoots problems and questions from end-users during training, go-live, and post go-live periods. - Attention to detail is a critical skill for this position. - Successful candidates have an interest in emerging technologies and enjoy working with people to identify how technology can effectively support business needs. Qualifications - Associates degree or equivalent experience required. - Minimum 5 years experience in Healthcare and/or technology strongly preferred. - A minimum of 2 to 3 years' experience as a Systems Analyst is required. - Ability to analyze workflow to recommend and develop application solutions. - Ability to research and interpret data, including reporting, preparing, and presenting data. - Healthcare or Epic experience preferred. - Strong organizational, problem-solving, and listening skills. - Attention to detail, innovative thinking, and ability to inspire others required. - Must possess a high level of customer service skills and participate as a strong, collaborative team player. - Capable of taking a leadership role in managing end-user relationships. - Working knowledge of Microsoft Office tools required. Requirements - Acts as a preceptor to junior employees. - Seeks feedback from customers to identify improvement opportunities. - Continuously works to improve the customer experience. - Supports customer requests at all levels. - Applies problem-solving techniques to get to the root cause of problems. - Collects data to understand problems through direct observation. - Surfaces problems actively as improvement opportunities. - Takes accountability for problem-solving issues. - Presents possible solutions to management when faced with a problem. - Actively seeks collaboration across teams and stakeholders. - Identifies potential opportunities to improve work or outcomes. - Uses standard work and documents workflows to identify opportunities for continuous improvement. - Suggests improvements to existing processes. - Able to adapt plans in response to changing objectives. - Constructively and resourcefully adapts to changing needs, conditions, priorities, or opportunities. - Seeks guidance in the face of ambiguity or uncertainty. - Proactively adapts plans. Physical Demand - Travel to multiple YNHHS facilities is necessary. YNHHS Requisition ID - 177252

Role Description The Clinical Systems Analyst I functions as the primary support contact and expert for the clinical application. They work under the direction of the Sr. Manager to configure, build, install, and support the application. Responsibilities include: - Analyzing workflows and understanding policies, procedures, and constraints of the clinical or business operations. - In-depth and precise investigation and documentation of operational specifications and application functionality. - Leading efforts to analyze and document project requirements for successful system upgrades. - Functioning as the primary contact to troubleshoot problems and questions from end-users during training, go-live, and stabilization periods. - Collaboratively working with all departments as necessary in problem-solving issues related to the application, communication, documentation, and in the implementation and maintenance of the application. - Documenting standard operating procedures for area of responsibility. - Designing, documenting, and executing application testing and training plans. Qualifications - Associates degree preferred or equivalent experience required. - Valid Registered Nurse or Clinical License required within the appropriate clinical field. - 3 years clinical experience preferred. - Prior operational responsibilities for system adoption troubleshooting and workflow validation required. - Strong workflow and problem-solving skills and Operations Improvement experience required. - Valid Registered Nurse license or other Clinical License in the appropriate clinical field required. - Ability to work independently and meet deadlines with minimal supervision. - Ability to deal with simultaneous tasks, communicate effectively, problem-solve, and develop creative solutions to complex problems required. - Strong organizational, problem-solving, and listening skills, attention to detail, innovative thinking, and ability to inspire others required. - High level of customer service skills and participation as a strong, collaborative team player. - Working knowledge or experience in Microsoft Office tools and an understanding of computer system capabilities to address process requirements required. - Ability to contribute to detailed technical discussions and revise technical documentation. - Familiarity and/or certification in Epic is preferred. Requirements - Travel is required to YNHHS facilities. Company Description

• You will develop and maintain the test strategy (manual and automated), covering all levels of software testing; • You will be responsible for testing an entire project across all platforms it must traverse; • You will be responsible for developing the test plan and executing test cases for the multiple features of the application; • You will develop and maintain manual and automated testing strategies; • You will ensure test coverage by working closely with project and development teams to prioritize test execution and report progress and results; • You will drive QA productivity through automation, tools and other best practices; • You will be responsible for promoting a quality culture throughout the organization; • You will interact and collaborate with other development teams within the Telefônica group in Brazil and around the world.

• Implement computer systems using a phased lifecycle approach, including requirements analysis, conceptual design, site surveys, system design reviews, critical design reviews, installation, integration, and testing • Perform requirements analysis for a diverse user base, particularly in office automation environments • Develop and present system designs for user approval during formal review sessions • Perform configuration management and support system integration activities • Interpret software test results and recommend corrective actions for unsatisfactory outcomes • Provide solutions to identified software problem reports and system deficiencies