Company Description We’re one of the world’s leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 10,000 people and serve over 120 million customers in 26 languages. We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of growth opportunities, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our global worldwide. Our focus on In-Play betting has solidified our market-leading position, featuring more than 1.38 million In-Play sporting events a year. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe (750,000), we handle over 6 million HTTP requests daily and process more than 1.5 million bets per hour at peak. Job Description As Deputy Head of Sports CRM, you will work closely with the Head of Sports CRM to support the delivery of the CRM strategy across the global Sports business. You will oversee the day-to-day running of the Sports CRM department and provide leadership to CRM Coordinators, Country Leads, and Managers to ensure a high-quality customer experience. We are seeking a strategic and collaborative CRM leader to support the Head of Sports CRM in driving team development, operational excellence, and customer growth. In this role, you will oversee the delivery of CRM roadmaps across the customer lifecycle, with responsibility for reducing churn, increasing yield, and improving customer satisfaction through relevant, personalised, and cost-effective communications. You will work closely with stakeholders across Gaming CRM, Product, Trading, Operations, and Marketing to shape customer journeys, optimise campaign performance, support product launches, and champion a data-driven, test-and-learn culture. Qualifications - Significant experience in CRM within the online sports sector. - Proven track record of managing, mentoring, and developing high-performing teams. - Strong analytical skills with the ability to interpret data and drive actionable, operational insights. - Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. - Strong operational mindset with a customer-centric approach to decision-making. - Solid understanding of regulatory requirements and best practices in the sports industry. Additional Information - Supporting the Head of Sports CRM in leading and developing the team, fostering a culture of innovation to meet growth objectives. - Executing strategic CRM roadmaps and lifecycle management, including onboarding, retention, and reactivation, to reduce churn and increase yield. - Enhancing customer satisfaction by ensuring promotions and user journeys are relevant, cost-effective, and aligned with broader marketing initiatives. - Overseeing customer segmentation strategies to tailor initiatives and drive personalisation across diverse customer groups. - Collaborating with cross-functional partners, including Trading, Product, and Gaming CRM, to ensure a unified approach to customer engagement. - Managing customer communications across multiple channels, ensuring optimal use of marketing tools and keeping up-to-date with product developments to support key launches. - Analysing and optimising CRM campaign performance, reporting on A/B tests and key metrics such as retention and customer lifetime value. - Championing a data-driven culture by adopting a robust test-and-learn approach and applying insights to future campaigns. - Acting as a key point of contact for stakeholders, ensuring plans are executed effectively and customer experience touchpoints are prioritised. - Ensuring all CRM materials reflect brand values and strictly adhere to local regulatory and advertising standards. By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Notice - https://www.bet365careers.com/privacy-policy At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.

• Handle inbound and outbound customer interactions via phone and email in Portuguese and English, delivering a professional, customer-focused experience • Assist customers throughout the entire rental journey, including reservations, booking modifications, cancellations, and post-rental support • Identify customer needs and recommend the most suitable rental options, upgrades, and additional services to maximize sales opportunities • Manage multiple tasks simultaneously while maintaining accuracy and efficiency in a fast-paced environment • Resolve customer inquiries, complaints, and issues promptly, ensuring a positive customer experience and high satisfaction levels • Meet and exceed individual performance targets related to bookings, call handling, service quality, and customer satisfaction • Maintain high standards of communication quality across all customer interactions, in line with company policies and procedures • Accurately document customer interactions and reservation details in the company systems • Collaborate with internal teams to ensure timely resolution of customer requests and operational issues • Work on a rotating schedule, including weekends, public holidays, and occasional night shifts (approximately one full week every six months), providing support in English during overnight hours • Contribute to maintaining excellent online customer ratings and overall service performance • Ensure a professional and productive work environment while working remotely from a dedicated home office space

Role Description We are recruiting to place a Customer Support Agent on behalf of our US-Client, a well-established pest control company known for delivering honest, reliable service to residential and commercial customers. This role is ideal for someone who enjoys speaking with customers, staying organised, and solving problems on the fly. - Handle inbound calls - Manage appointment scheduling - Follow up on missed calls, texts, and website enquiries - Track technician hours - Help ensure completed work matches what was ordered - Maintain accurate customer and service records PLEASE NOTE: - Working Hours: - Monday – Thursday: 9:00 AM – 6:00 PM EST (3:00 PM – 00:00 AM SAST) - Friday: 9:00 AM – 1:00 PM EST (3:00 PM – 7:00 PM SAST) - Sunday: 9:00 AM – 1:00 PM EST (3:00 PM – 7:00 PM SAST) - Hours subject to change depending on daylight savings. - Public Holidays: This role requires working on both South African and U.S. public holidays. Compensation for SA public holidays will be in accordance with the BCEA. - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: Reliable backup is required to manage load shedding or outages. Applicants without a power backup cannot be considered. - Work Environment: Fully remote. Qualifications - Strong verbal and written English communication skills - Detail-oriented, organised, and proactive - Proficient in Microsoft Outlook and the MS Office Suite - Basic Excel skills for reporting purposes - Proficiency in completing timesheets - Previous customer service or administrative experience is preferred but not mandatory - Industry experience is not required Requirements - Answer incoming calls with professionalism and courtesy - Manage inbound appointment scheduling – this will be the initial training focus - Follow up on missed calls, voicemails, text messages, and website form submissions - Log technician hours and review submitted reports, updating timesheets accordingly - Correct inaccuracies identified in technician reports - Review completed work orders for accuracy, confirming they match what was ordered and identifying items that need to be redone - Maintain accurate customer and service records through general record keeping and data entry - Prepare basic reports using Excel - Collaborate with internal teams to ensure seamless service delivery Company Description

• Respond to customers' inquiries via chat and email promptly and professionally • Verify customer account information accurately and efficiently • Assist customers with their orders, refunds, and exchanges, ensuring complete customer satisfaction • Provide comprehensive and accurate product information to customers • Ensure that customer inquiries and issues are resolved in a timely and effective manner • Continuously improve customer satisfaction by actively seeking feedback and implementing changes based on customer feedback • Maintain a high level of customer service knowledge and be able to assist with a wide range of customer inquiries and issues