Title: Customer Service Representative, Life Insurance Location: tampa United States Job Description Requisition ID 92864 Department NYL Direct Job Function NYL Direct Location Tampa,Florida,United States Role Location Designation Hybrid - 3 days per week Location Designation: Hybrid - 3 days per week Our New York Life culture has laid the foundation for over 175 years of commitment to our employees, agents, policy owners, and the communities where we live and work. Here you become a valued part of a welcoming, inclusive, and caring organization with a long-standing legacy in stability and growth. The strength revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance. As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities. You will be part of an inclusive team guided by our belief to always be there for each other–providing the support and flexibility to grow and reach new heights while making an impact in the lives of others. You are our future, and we commit to investing in you accordingly. Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs. The initial 16 weeks of training involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday & Thursday . After training, the role will transition to full time work from home. As part of New York Life Direct, you'll join a team revolutionizing the life insurance experience for AARP members. We're the industry leader in direct-to-consumer life insurance, offering streamlined coverage directly to individuals, bypassing traditional agent models. Your work will directly impact lives by making life insurance accessible, affordable, and understandable for millions of Americans. When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture. Role Overview: Are you a personable, customer-service oriented individual? Are you interested in helping people protect their future? Are you interested in a career with an industry leader? If so, New York Life Insurance Company (NYL) may be the company for you. NYL strives to provide best in class service by making every service experience a positive one. It is the hallmark of what we do and how we keep good going. We are looking for customer- focused, accountable, efficient and engaged professionals who are devoted and guided by a commitment to service excellence. Customer Service Representatives establish high quality customer relationships using informational resources and technical knowledge. Hours of operation are Monday - Friday: 8:00am - 8:00pm Full-time - candidates must be available to work a variety of hours, here are some sample schedules: 11:00am – 7:00pm, 11:30am - 7:30pm, 12:30pm – 8:00pm What You’ll Do: - Handle high volume of inbound customer and sales agent inquiries. - Communicates and educates on product features, benefits and contract provision details. - Ability to handle most customer interactions independently. - Ability to explain information in functional area. - Maintains satisfactory level of key performance indicators according to departmental requirements. What You’ll Bring: - Associates degree or equivalent years of related experience - Minimum 2 years of customer service and/or call center experience required - Accountable, ethical, good decision-making ability - Problem solving / ability to assess and take appropriate action - Strong verbal and written communication skills required - Excellent computer navigation skills and ability to multitask - High school diploma, or GED from an accredited school required. Bonus points for these: - Bachelor’s degree or equivalent years of related experience - Bilingual – Spanish - Prior experience within the insurance industry Training & Development: Customer Service Representatives undergo a comprehensive paid Hybrid training program to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful. Career growth opportunities available. It is mandatory to attend all Sales and Service Center training with the objective of obtaining the Florida Life and Variable Annuities License (#214). Preferred candidates hold a current / active Florida Life and Variable Annuities License (#214) with Continuing Education (CEs) with deadline not due within 90 days from date of hire. If CE's are due within 90 days, they must be completed before date of hire. Unlicensed candidates are encouraged to apply as well! Hybrid training – Monday and Friday work from home and Tue-Thu onsite *up to the first 16 weeks* After your training, you will transition to full time work from home. Training Hours: 9am-5pm EST Must live within 50 miles of our Tampa location 8641 Henderson Rd, Tampa 33634 Benefits/Perks and Amenities: - Standard- Medical, Dental, Vision - Life Insurance, Short-Term & Long-Term Disability - Vacation, Holidays - Paid Training - 401K with Company Match - Cash Value Pension Plan - Tuition Reimbursement - On-site Gym & Cafeteria - Employee discounts - Employee Resource Groups - Volunteer Opportunities - Casual Dress The initial 16 weeks of training involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday & Thursday . After training, the role will transition to full time work from home. #LI-MS5 #LI-HYBRID #LI-REMOTE ​ Pay Transparency Salary Range: $35,000-$42,000 Overtime eligible: Nonexempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​ Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. ​ Job Requisition ID: 92864

Title: Customer Care Rep II - Fully Remote! Location: United States Job Description: Important things YOU should know: - Fully remote opportunity - Training schedule 8:00am - 4:30pm Monday – Friday CST for the 1st 12 weeks - Work schedule (after training): 10:30am - 7:00pm CST Mon - Fri - Hours of operation: 6:00am - 10:00pm CST Monday - Friday so shift could flex based on business need - $2.00/hour differential on Mon/Tues - Occasional evenings, weekends and holidays possible during Annual Medicare Open Enrollment: 10/1 - 3/31 - Exceptional professional growth in a fun rewarding environment - Experience with Dental or Health insurance a preferred plus What will YOU be doing for us? Our Customer Service Representatives must have strong problem-solving skills, coupled with the natural ability to provide empathy for the customer – always taking the time to patiently listen and understand their questions to help find a viable solution, while providing them with a memorable customer experience. What will YOU be working on every day? - Servicing our Dental and Vision inbound callers with information regarding their eligibility, benefit coverage, authorizations, claims, and assisting them with locating a provider in their area, - Utilize knowledge of claim adjustments and resubmission processes to determine appropriate resolution to provider requests. - Provide feedback to Provider Relations staff on high-level claim issues including but not limited to issues with reimbursement schedules or conflicting information to ensure providers receive a prompt resolution. - Support enrollment activities including but not limited to assigning primary care providers, and updating third party insurance information. - Act as liaison between our organization and the client’s Member Services staff to resolve issues such as eligibility and filing appeals and grievances. - Provide updates to providers with questions regarding the status of their credentialing application. - Recognize provider questions that could be handled through the use of the provider web portal and provide education to these callers on the benefits of utilizing the technology available. - Ensure all calls are answered according to company and client guidelines. - Accurately document call information and resolution in our internal systems. - Apply effective diffusion techniques when necessary to ensure our customers feel heard, valued and supported. - Properly identify issues that need to be escalated appropriately to the leadership team. Additional Responsibilities: - Provide recommendations on system enhancements and process improvements to management. - Keep our Provider Relations team updated with provider manual discrepancies, change in locations or any other provider related issues. - Participate in departmental projects when applicable. What qualifications do YOU need to have to be GOOD candidate? Required Level of Education, Licenses, and/or Certificates - High school diploma or equivalent. - Required Level of Experience - 1+ years of job related customer service experience within industries such as healthcare, call center, banking or retail. Required Knowledge, Skills, and Abilities - Basic knowledge of Microsoft Office products including but not limited to Word, Excel, and Outlook. - Ability to work occasional overtime as needed. - Excellent listening and communication skills. - Superior customer service skills including the natural ability to provide empathy. - Strong data entry/typing skills. - Strong navigation skills and the ability to multi-task. - Excellent attention to detail. - Critical thinking skills to quickly analyze and clearly understand a specific request or customer need and then leverage knowledge and resources to provide the appropriate solutions. What qualifications do YOU need to be a GREAT candidate? Preferred Level of Experience - 1+ years of job related customer service experience within the dental, vision or medical industry. - Previous experience working in a virtual environment. - Understanding of dental, vision and/or medical insurance terminology. Job Info - Job Identification3287 - Job CategoryNon-Exempt - Job ScheduleFull time - Locations United States(Remote) - Pay Range$16.42 - $24.63

Role Description We are seeking a highly motivated and self-driven Healthcare Customer Service Representative who possesses the capacity to think outside the box and is excited about the opportunity for professional growth and advancement. This job is 100% remote and out of state candidates will be considered. The goal of the Healthcare Customer Service Representative will be to elevate the CU Medicine patient experience by addressing questions/concerns and fielding correspondence requests primarily received via phone in a call center environment. The ideal candidate will demonstrate the ability to successfully multitask and alternate between multiple programs. - Receive and bring to resolution up to 60 calls daily in a fun, fast paced, metric-driven environment. - Interact directly via phone with patients, affiliate partners, payers, and healthcare providers. - Collect payments and/or provide guidance on payment options for outstanding balances. - Update accounts with new or corrected information; request itemized statements &/or re-bill claims when appropriate. - Explain medical bills and identify deductibles, coinsurance, copays and other patient financial responsibilities. - Utilize analytical thinking for account research and reconciliation. - Manage all interactions in a positive, caring manner. - Perform specialized tasks as assigned by the manager and/or supervisor. Qualifications - High school diploma or equivalent. - Minimum of 2 years’ healthcare experience, preferred 2 years of medical billing and direct patient contact in a call center environment with exposure to insurance billing and medical terminology. - Technically proficient. - Advanced verbal and written communication skills. - Strong interpersonal skills. - Professional maturity and ability to exercise sound judgement are essential. - Written/verbal fluency in both English and Spanish is preferred. Requirements - Bilingual individuals (English/Spanish) are eligible for a language pay differential of $1.50/hr on top of current pay rates. - Language testing will be deployed for all qualified candidates to ensure bilingual skills are at the proficiency level needed to meet the expectations/requirements of the job. - CU Medicine conducts background investigations for all prospective employees prior to their employment. - Drug and health screenings may be required for some positions. Benefits - Generous leave. - Health plans. - Retirement contributions which take your total compensation beyond the number on your paycheck.

Role Description At CommonSpirit Health at Home, we strive to embody our mission of delivering hope and healing to those we serve. As a Team Coordinator - Virtual Support (TC) you’ll engage in a range of exciting responsibilities, including: - Works with field staff and Manager, Clinical Services (MCS) to appropriately schedule clinicians for cases in assigned areas of responsibility. - Communicates appropriately regarding changes in schedule or service delivery. - Demonstrates the ability to be efficient and productive by organizing job duties and responsibilities. - Works with field staff and MCS to maintain current staff and patient schedules. - Submits required reports to appropriate employees within established time frames. - Responsible for all assigned workflow for designated locations, with assignments based on the needs of the Organization. - Works virtually and independently with limited direct supervision using organizational guidelines, policies and procedures and good judgment. Qualifications - High School diploma or equivalent. - 2 years of customer service experience in a customer service role with effective verbal and written communication skills; 1 year of customer service preferred. - Knowledge of medical terminology, home health and/or hospice regulatory requirements, and HIPAA compliance standards preferred. - Experience with EMR and scheduling systems (for schedulers) or document tracking systems (for medical records) preferred, with Homecare Homebase strongly desired. - Strong attention to detail and accuracy, with the organizational skills to prioritize workload based on patient needs, manage high volumes of scheduling activity, and adapt quickly to urgent changes. - Effective verbal and written communication skills. - Ability to interact professionally with clinicians, patients, caregivers, physicians, and external offices. - Ability to work both independently and collaboratively as part of a multidisciplinary team. Requirements - Candidates must reside in one of the approved remote worker states: AR, AZ, CO, FL, GA, IA, IL, IN, KY, MI, NC, ND, NE, NJ, OH, SC, TN, TX, UT, WI. Company Description CommonSpirit Health at Home is a full-service health care organization that believes the best place for someone to get better is in their own home. As a faith-based organization, we are committed to finding new ways to improve the health of our patients and the health of the communities we serve. Rooted in humankindness, our ministry is at the heart of everything we do and can be seen in every patient we touch.