• Responsible for the planning and delivery of all aspects of contracted Global Program including resources, budget, timelines and customer satisfaction for assigned program in compliance with GPMO standards • Global Single Point of Contact (SPOC) for implementation matters internally and for the customer (for assigned program including MDS project) • Manages and controls the Global Program through an appropriate communication with all Regional Program Managers (RPgMs) Ensures assignment of RPgM of applicable regions • Primary resource for escalation and tracking/accountability of Global Program to ensure timely resolution of related issues • Creates the Global Master Project Plan for implementation from regional and local project plans • Escalate requirements for project and service delivery management resources in larger markets/Opco's to ensure proper contract delivery • Coordinate assignment of necessary resources to perform Global Program / Project activities. Ensure assignment of local project resources • Responsible for monitoring the cost for deployment and managing cost • Responsible for identification and management of all the risks under the Global Program • SPOC for all assigned project activities • Provides leadership, guidance and directs activities of regional and OpCo and Technical Project Managers and project personnel • Reviews contracts and SOWs to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of the project • Accountable and responsible to ensure project brief and direction is understood by internal and external stakeholders • Responsible for central planning throughout all phases of a project lifecycle • Responsible for central kick-offs, both internal and external. Participates in regional (global regions) kickoffs and occasionally OpCo (country) kickoffs • Develop and maintain Gantt charts and project management plan for each assigned account • Posts documentation in GEMSTAR Projects portal. • Coordinate engagement with 3rd party solution providers to support customer implementations • Responsible for all central project reporting towards internal and external stakeholders • Responsible for project sign off and transition to steady state operations • Provides feedback to functional management on project personnel to assist in performance evaluations • Ensures lessons learned are communicated back to the Global Project Management Office and Operations teams. • Regularly contribute to GPMO standards processes and improvement activities. • Participate in sales calls, executive presentations, and customer events where applicable