Role Description The purpose of this role is to lead the company’s customer-facing product implementations as well as support internal organizational initiatives. The Senior Project Manager is responsible for the direction, coordination, and completion of all projects/implementations while remaining aligned with overarching goals and priorities. This role is also responsible for supporting the people management of the Project Management team and should be able to mentor and develop more junior members of the team. Job Duties & Responsibilities - Orchestrate and drive the successful and timely completion of tasks to achieve customer organizational goals, including the identification and mitigation of risks and issues which may impact the project. - Work with customers and internal team members to recommend necessary project resources and responsibilities, define project scope, and develop a project schedule. - Communicate effectively and build strong relationships with all project stakeholders, including project sponsors, subject matter experts, and project team members in a timely and consistent manner. - Review and monitor project work to ensure forward progress is made and work is completed on time and within budget. - Identify, monitor, and communicate project-related issues including scope changes that may arise during the implementation. - Facilitate, coordinate, and arbitrate cross-functional discussions and decisions with subject matter experts within key functional areas. - Understand the organization’s strategic priorities and adapt project timelines and tasks accordingly. - Lead onsite and offsite meetings and training events. - Work with customers to review and validate application configuration options. - Drive data migration activities, including data mapping, validation, and issue resolution. - Drive internal projects to completion, ensuring team members stay on track, risks are identified, and issues resolved in a timely manner. - Share and encourage others to share and use the lessons learned from project work in order to identify and implement process improvements. - Contribute to our implementation and software documentation. - Act as expert resource for Product Support Specialists, Business Analysts, and other departments in all functional and content areas associated with a project. - Contribute project experience to the knowledge library. - Effectively serve as an informal manager to the project team, despite lack of direct reporting relationships. - Provide input to project teammates on a regular basis for ongoing performance reviews. - Coach to develop team and individual team members’ skills. - Partner with Director, Project Management on any people related matters. - Perform other job-related duties as assigned. Qualifications - Bachelor’s Degree or relevant experience. - 8-12 years of experience managing medium-to-scale implementation projects using a standard project management methodology. - Experience identifying and implementing process improvements. - Experience presenting and leading customer-facing group discussions with confidence and conciseness. - Experience effectively negotiating and building consensus with various audiences and managing project activities. Preferred Qualifications - Project Management Certification (PMP). - 2+ years of experience in the clinical research industry. - Prior managerial experience. - Demonstrated organizational skills including attention to detail and multi-tasking skills. - Ability to travel up to 25%. - Excellent verbal and written communication skills. - Strong working knowledge of Microsoft Excel, Word, PowerPoint, and Visio. - Experience using MS Project and MS Access. - Business analysis experience in process definition, gap analysis, and workflow design. - Data migration experience including data mapping and validation. Physical and Mental Requirements - Sit or stand for extended periods of time at stationary workstation. - Regularly carry, raise, and lower objects of up to 10 Lbs. - Learn and comprehend basic instructions. - Focus and attention to tasks and responsibilities. - Verbal communication; listening and understanding, responding, and speaking. Benefits - Base salary range for this role is $94,886 - $173,957. - Salary may vary based on location, skills, and experience. - This position may also be eligible for a variable bonus in addition to base salary. - Health coverage, paid holidays, and other benefits.

Role Description Embross Airport Services is seeking an experienced Project Manager to work closely with software development, hardware engineering, and manufacturing teams on innovative product and project deliveries. You will lead multiple projects, providing technical solutions for high-profile clients in the travel industry. As a Project Manager, you will play a key role in ensuring projects are delivered successfully—on scope, on time, and within budget. You will be responsible for coordinating and managing all aspects of project delivery, from initiation to completion, while ensuring quality standards and customer expectations are met. Key Responsibilities - Project Planning: - Collaborate with stakeholders to define project scope, objectives, and deliverables. - Develop detailed project plans, including schedules, resource allocation, and budget estimates. - Identify and mitigate potential risks and challenges. - Execution and Monitoring: - Lead project teams in executing project plans and tasks. - Track project progress against milestones and timelines. - Implement effective project management methodologies and best practices. - Stakeholder Communication: - Act as the primary point of contact between the client and the project team. - Communicate project status, issues, and solutions clearly and promptly. - Foster positive relationships with clients and internal teams. - Resource Management: - Allocate and manage project resources effectively. - Work with functional managers to ensure required resource availability. - Optimize resource usage and identify improvement opportunities. - Quality Assurance: - Implement and enforce quality assurance processes to ensure deliverables meet established standards. - Conduct regular reviews and audits to identify areas for improvement. - Budget Management: - Manage project budgets. - Monitor and control project expenditures to ensure budget compliance. - Change Management: - Proactively manage changes to scope, schedule, and cost. - Assess change impacts and implement mitigation strategies. - Documentation and Reporting: - Maintain accurate and up-to-date project documentation. - Prepare regular progress reports for internal and external stakeholders. - End-to-End Project Delivery: - Manage projects from start to finish: planning, execution, monitoring, and delivery within budget and timelines. - Coordinate teams, ensure stakeholder communication, and guarantee quality deliverables. - Manage resources, budgets, risks, and change requests. - Maintain documentation and produce regular reports. Qualifications - Bachelor’s degree in a relevant field (Project Management, Business Administration, etc.). - Proven experience as a Project Manager, preferably in the aviation industry with a delivery-focused role. - External client engagement: 5 years (preferred). - Strong understanding of project management principles and methodologies (Waterfall, Agile), SDLC: 5 years (preferred). - Excellent communication and interpersonal skills. - Proficiency in project management tools and software. - Ability to lead and motivate cross-functional teams. - Strong analytical, problem-solving, and decision-making skills. - Knowledge of software and hardware development lifecycles. - Proficiency in Microsoft Office and Jira. - Familiarity with Windows and Linux operating systems, databases, and Cloud environments. - Strong customer service orientation. - Excellent verbal and written communication skills. - Ability to manage multiple tasks with competing priorities. - Ability to work with minimal supervision while actively collaborating with team members. - High level of flexibility and adaptability. - Ability to face challenges and work independently or as part of a team in a fast-paced, multidisciplinary environment. - Experience with customer acceptance testing processes, tools, and techniques. Languages - Fluency in French and English is required. - Spanish is a plus (preferred). Certification - PMP (or equivalent) required. Travel - Willingness to travel, including internationally. Location - Home office; France. - This is a fully remote position. Benefits - World-class product engineering. - Career opportunities and professional development. - A dynamic, respectful, and inclusive work environment. - Profit-sharing program (up to 15% of base salary). - Paid time off, flexibility, and more.

Role Description The Operations Manager is a key part of the Regional Operations function for the agency. They will work closely with the Head of Operations to help formulate business strategy, design policies, coordinate operations, implement processes & technology solutions, ensure compliance, evaluate risk and report on overall operational performance. Their role is to help our agency teams to deliver brilliant work in the most effective way. What you will be doing: - Assist in rolling out & managing regional initiatives that maximize efficiency across our network. - Supporting the implementation of Global program rollouts in a regionally tailored fashion. - Identifying, developing and implementing process solutions and workflow patterns. - Implementing global processes & best practices that boost productivity regionally. - Training teams in the effective use of all proprietary and licensed workflow & analytical tools within the business. - Working closely with our on-site and Hub teams to provide daily ad-hoc operational support. - Assisting with implementations to ensure new teams are brought on-line correctly. - Ensure the internal and external stakeholder’s experience is as positive as possible using clear communication in person, through the telephone and supported by email. - Take responsibility for excellence in operational service, understanding and then undertaking the appropriate communication, action and personal presentation as required by the business culture across the region. Qualifications - A minimum of 5 years in either Account / Project Management or Agency Operations. - A demonstrated history of being both process-driven and result-focused. - Comfortable working in a Global set-up across regions, cultures & time-zones. - Excellent stakeholder engagement skills with the ability to proactively organise and influence stakeholders and build strong and effective working relationships. - The ability to manage and filter workflow as well as organise and prioritise workloads to maximise productivity. - Proficient in Adobe CC, Microsoft Office and other related software. - Self-motivated, working with little supervision. - Collaborative team player - open minded. - Proven ability to effectively work with creative teams. - Proven ability to communicate and liaise with all levels in the business. - Discrete about all confidential and personal information. - Driven, proactive, helpful, and enthusiastic team player. - Passion for and inquisitive about AI and new technologies. - Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical. Requirements - Req ID: 18155 - #LI-D1 #LI-Remote Benefits - Equal opportunity employer committed to creating an inclusive working environment. - Encouragement for all employees to reach their full potential. - Valuing and respecting individual differences. - Ambitious environmental goals around sustainability with science-based emissions reduction targets. - Embedding sustainability into every department and through every stage of the project lifecycle.

• Lead end-to-end delivery of AML, KYC, and Legal, Risk & Compliance initiatives. • Own project governance, planning, execution, and reporting cadence to key stakeholders. • Work with the PMO and LRC leadership to prioritize projects and resources across LRC, KYC Services, Onboarding, RegTech, and other key CSC project workstreams and stakeholders. • Manage interdependencies across Compliance, KYCS, Onboarding, RegTech, and the PM team. • Drive accountability for timelines, risk mitigation, and quality standards. • Develop and apply expertise across AML, KYC, CDD, EDD, sanctions, and financial crime compliance. • Partner with LRC, RegTech, KYCS leadership, and other stakeholders as appropriate to align priorities, decisions, and execution plans. • Provide concise leadership reporting on progress, risks, decisions, and dependencies.