Role Description The Systems Support Engineer serves as the primary technical support resource for appraisal production systems and applications. This role provides day-to-day support to appraisers, operations teams, and business partners by troubleshooting system issues, maintaining application functionality, identifying process improvements, and ensuring efficient operation of appraisal technology platforms. The ideal candidate combines strong technical troubleshooting skills with an understanding of appraisal workflows and excellent customer service to support business operations and enhance the user experience. Qualifications - Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or related field, or equivalent work experience. - 3–5 years of experience supporting business applications or enterprise software. - Experience troubleshooting software applications and technical issues in a customer-facing support role. - Strong analytical and problem-solving skills. - Excellent verbal and written communication skills. - Strong organizational skills with the ability to manage multiple priorities. - Proficiency with Microsoft Office Suite. - Experience using ticketing systems, such as Zendesk, and documenting technical issues. Requirements - Provide first- and second-level technical support for appraisal production systems and related business applications. - Troubleshoot, diagnose, and resolve application, system, and workflow issues in a timely manner. - Serve as the primary point of contact for appraisers and operations staff regarding system-related questions and technical support. - Configure, maintain, and support appraisal software, integrations, and user accounts. - Monitor system performance and proactively identify opportunities to improve reliability and efficiency. - Document issues, resolutions, and support procedures within the ticketing and knowledge management systems. - Escalate complex technical issues to software vendors or internal IT teams when appropriate. - Participate in application testing, software upgrades, system implementations, and new feature deployments. - Collaborate with business stakeholders to identify opportunities for workflow automation and process improvement. - Assist with data validation, troubleshooting integration issues, and maintaining data integrity across systems. - Develop user documentation, training materials, and support guides. - Provide user training and onboarding for appraisal-related systems and applications. - Track recurring issues and recommend long-term solutions to reduce support requests. - Support system security by following established access controls, compliance requirements, and company policies. - Participate in on-call or after-hours support as needed for critical system issues. Success Measures - Resolve user issues quickly with minimal business disruption. - Maintain high customer satisfaction ratings. - Improve application stability and user adoption. - Reduce recurring support tickets through proactive problem-solving. - Identify and implement workflow improvements that increase operational efficiency. - Partner effectively with assessment and appraisal operations, IT, and software vendors to support business objectives.

• Design, develop, test, and maintain internal integrations, tools and solutions that enhance efficiency and streamline operations across Fullscript's technical stack. • Responsible for designing, developing, and maintaining integrations and APIs to facilitate efficient and secure data transfer between systems • Work with business partners to leverage technology and AI to deliver solutions that improve efficiency or customer experience • Build scalable applications to support the growing needs of the business • Review pull requests, mentor, and be an advocate for high-quality code that makes future development faster, easier and better • Take full ownership and responsibility for building, shipping, testing, deploying and maintaining features • Scope and plan projects, working with stakeholders and other developers to implement them • Give input on and own high-level architecture decisions and communicate those decisions

Role Description The Lead Systems Engineer provides leadership, expertise, and delegates work for design document deliverables for building automation system (BAS), electrical power monitoring system (EPMS), and software integration design projects in hyperscale data center and similar mission critical / technology sectors. The Lead Systems Engineer will work with internal and external MEP/FP trade engineers, equipment representatives, product vendors, and BIM / Revit / AutoCAD production resources. This role also will coordinate activities of other personnel and serve as a people manager, communicating and operating in line with organizational goals / values, and departmental objectives. Qualifications - Bachelor’s degree in engineering, construction or related discipline - Two years of experience with hands-on installation, testing, validation and troubleshooting of controls infrastructure - Minimum eight years of additional experience with BAS and EPMS design - At least half of this experience should be with hyperscale or colocation data center projects Requirements - Skilled in navigating clients through BAS project designs including identification of standards, needs, and option evaluation - Skilled in completing assignments accurately and with attention to detail - Skilled at using MS Office Suite (Excel, Word, Outlook, PowerPoint, Teams) - Skilled in designing BAS and EPMS packages - Knowledge of construction design process, stakeholders, deliverables - Knowledge of code requirements and energy guidelines related to BAS designs - Knowledge of data center HVAC applications and BAS control strategies including chilled water plants - Knowledge of IoT and smart building solutions - Knowledge of Networking including Addressing, VLANs, LANs, Switches and Routers - Knowledge of open-source protocols (BACnet, Modbus and SNMP) - Knowledge of DDC systems used in building automation designs - Knowledge of PLC systems used in building automation designs - Organizational skills, with the ability to manage multiple tasks simultaneously - Ability to leverage AI and emerging technologies to streamline workflows - Ability to work successfully in a remote environment - Ability to follow company and site safety requirements - Ability to analyze and prepare documents, reports and correspondence - Ability to communicate effectively in both oral and written form - Ability to communicate effectively directly with clients - Ability to work successfully as a member of a team and independently - Ability to work under pressure and meet close deadlines - Ability to effectively plan and delegate the work of others - Ability to mentor and train junior engineers Benefits - Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option) - Dental and vision plans - Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26 - 401k with company match and self-directed brokerage account option - PTO including additional paid time off during the last week of the year - Company paid life insurance coverage for employees and their eligible dependents - Short and long-term disability, AD&D coverage - Professional development opportunities, tuition reimbursement and professional licensing assistance - Paid parental leave after one year of employment

Role Description The Systems Engineer IV – Design provides technical support and leadership to plan, schedule, and execute design document deliverables for building automation system (BAS), electrical power monitoring system (EPMS), and software integration design projects in hyperscale data center and similar mission critical / technology sectors. The Systems Engineer IV – Design will work with internal and external MEP/FP engineers, ICT engineers, equipment representatives, equipment vendors, BIM / Revit / AutoCAD production resources and client staff to ensure proper design and acceptance of Building Automation Systems. The Systems Engineer IV – Design will receive limited directions on day-to-day work and general instruction on new projects or assignments. Will assist department leadership on BAS projects of complex scope and will mentor, train, and delegate work for others. Will work independently or under limited supervision. This person will communicate and operate in line with organizational goals and values, as well as departmental objectives. Qualifications - Skilled at using MS Office Suite (Excel, Word, Outlook, PowerPoint, Teams), along with exceptional organizational skills for file management - Knowledge of Revit - Skilled in completing assignments accurately and with attention to detail - Knowledge of IoT and smart building solutions - Knowledge of Networking including Addressing, VLANs, LANs, Switches and Routers - Knowledge of open-source protocols (BACnet, Modbus and SNMP) - Knowledge of DDC systems including Distech, Honeywell, and Tridium Niagara - Knowledge of PLC systems including Schneider Electric and Allen Bradley - Organizational skills, with the ability to manage multiple tasks simultaneously - Ability to leverage AI and emerging technologies to streamline workflows, optimize operational processes, and contribute to company-wide innovation - Ability to work successfully in a remote environment through effective communication and organizational skills, self-motivation, proactiveness and resourcefulness in a distraction free workspace - Ability to follow company and site safety requirements - Ability to analyze and prepare documents, reports and correspondence - Ability to communicate effectively in both oral and written form (technical and non-technical information) - Ability to communicate effectively directly with clients and at times serve as primary point of client contact - Ability to work successfully as a member of a team and independently with moderate supervision - Ability to work under pressure and meet close deadlines - Ability to effectively plan and delegate the work of others - Ability to mentor and train junior engineers Requirements - Develop and Execute Building Automation Systems Engineering Solutions (70%) - Lead designs for DDC and PLC based building automation and electrical power monitoring systems - Design controls network / system architecture including IT / OT requirements - Select instrumentation, sensors, actuators, valves and other field devices - Coordinate with equipment, system, and product vendors for building automation interface requirements - Create and review project book and sheet specifications - Create and review sequence of operations - Create and review system diagrams and point / alarm lists - Work with client IT departments to ensure safe and secure systems to meet best practices - Provide direction on engineering production aspects with internal and external Revit / BIM resources - Construction Related Process, Deliverables and Submissions (15%) - Accountable for design document deliverables for design phases including Schematic Design (SD), Design Development (DD), Issue For Permit (IFP), Issue For Construction (IFC) - Lead planning and execution of Construction Administration (CA) phase activities remote and on site - Lead building automation focused design reviews and page turns - Participate in internal and external quality control and peer reviews - Review and respond to RFIs - Review shop drawings and submittals - Review and complete punch lists and project close out documents - Lead internal and external project meeting discussions on engineering scope - Reporting and Communication (10%) - Manage project communication and reporting - Prepare development of project progress reports for internal and external stakeholders - Manage personal hours using company tools - Technology, Digital Tools & AI-Enabled Efficiency (5%) - Leverage AI-enabled and digital tools to enhance efficiency, reduce manual effort, and support consistent, high-quality work output. - Identify opportunities to improve processes and demonstrate a continuous learning mindset, seeking out new technologies, skills, and methods that elevate individual and team performance. - Adapt to emerging technologies and evolving digital workflows, actively supporting the integration and adoption of innovative tools across the organization. - Completion of Assigned Tasks and Deliverables on Time and on Budget - Performs Other Related Duties as Assigned Benefits - Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option) - Dental and vision plans - Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26 - 401k with company match and self-directed brokerage account option - PTO including additional paid time off during the last week of the year - Company paid life insurance coverage for employees and their eligible dependents - Short and long-term disability, AD&D coverage - Professional development opportunities, tuition reimbursement and professional licensing assistance - Paid parental leave after one year of employment