BBG is the leading, independent valuation and environmental and property condition assessment services firm in the United States. BBG has more than 45+ offices across the US and provides commercial valuation and assessment services with a deep understanding of real-estate finance, from acquisition to disposition. BBG provides equal employment opportunities. Discrimination of any type will not be tolerated. BBG is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by state, federal, or local law.
SYSTEMS SUPPORT ENGINEER
Location
United States
Posted
2 days ago
Salary
0
Seniority
Mid Level
Job Description
SYSTEMS SUPPORT ENGINEER
BBG, INC.
Role Description The Systems Support Engineer serves as the primary technical support resource for appraisal production systems and applications. This role provides day-to-day support to appraisers, operations teams, and business partners by troubleshooting system issues, maintaining application functionality, identifying process improvements, and ensuring efficient operation of appraisal technology platforms. The ideal candidate combines strong technical troubleshooting skills with an understanding of appraisal workflows and excellent customer service to support business operations and enhance the user experience. Qualifications - Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or related field, or equivalent work experience. - 3–5 years of experience supporting business applications or enterprise software. - Experience troubleshooting software applications and technical issues in a customer-facing support role. - Strong analytical and problem-solving skills. - Excellent verbal and written communication skills. - Strong organizational skills with the ability to manage multiple priorities. - Proficiency with Microsoft Office Suite. - Experience using ticketing systems, such as Zendesk, and documenting technical issues. Requirements - Provide first- and second-level technical support for appraisal production systems and related business applications. - Troubleshoot, diagnose, and resolve application, system, and workflow issues in a timely manner. - Serve as the primary point of contact for appraisers and operations staff regarding system-related questions and technical support. - Configure, maintain, and support appraisal software, integrations, and user accounts. - Monitor system performance and proactively identify opportunities to improve reliability and efficiency. - Document issues, resolutions, and support procedures within the ticketing and knowledge management systems. - Escalate complex technical issues to software vendors or internal IT teams when appropriate. - Participate in application testing, software upgrades, system implementations, and new feature deployments. - Collaborate with business stakeholders to identify opportunities for workflow automation and process improvement. - Assist with data validation, troubleshooting integration issues, and maintaining data integrity across systems. - Develop user documentation, training materials, and support guides. - Provide user training and onboarding for appraisal-related systems and applications. - Track recurring issues and recommend long-term solutions to reduce support requests. - Support system security by following established access controls, compliance requirements, and company policies. - Participate in on-call or after-hours support as needed for critical system issues. Success Measures - Resolve user issues quickly with minimal business disruption. - Maintain high customer satisfaction ratings. - Improve application stability and user adoption. - Reduce recurring support tickets through proactive problem-solving. - Identify and implement workflow improvements that increase operational efficiency. - Partner effectively with assessment and appraisal operations, IT, and software vendors to support business objectives.
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Role Description The Systems Engineer IV – Design provides technical support and leadership to plan, schedule, and execute design document deliverables for building automation system (BAS), electrical power monitoring system (EPMS), and software integration design projects in hyperscale data center and similar mission critical / technology sectors. The Systems Engineer IV – Design will work with internal and external MEP/FP engineers, ICT engineers, equipment representatives, equipment vendors, BIM / Revit / AutoCAD production resources and client staff to ensure proper design and acceptance of Building Automation Systems. The Systems Engineer IV – Design will receive limited directions on day-to-day work and general instruction on new projects or assignments. Will assist department leadership on BAS projects of complex scope and will mentor, train, and delegate work for others. Will work independently or under limited supervision. 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Role Description The Systems Engineer III - Design provides technical support to plan, schedule and execute design document deliverables for building automation system (BAS), electrical power monitoring system (EPMS), and software integration design projects in hyperscale data center and similar mission critical / technology sectors. This Systems Engineer III - Design will work with internal and external MEP/FP engineers, ICT engineers, equipment representatives, equipment vendors, BIM / Revit / AutoCAD production resources and client staff to ensure proper design and acceptance of Building Automation Systems. This person will communicate and operate in line with organizational goals and values, as well as departmental objectives. 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Performs Other Related Duties as Assigned Qualifications - Knowledge of designing building automation / electrical power monitoring systems - Knowledge of IoT or smart building solutions - Knowledge of Revit - Knowledge of Networking including Addressing, VLANs, LANs, Switches and Routers - Knowledge of opensource protocols (BACnet, Modbus and SNMP) - Knowledge of DDC systems including Distech, Honeywell, and Tridium Niagara - Knowledge of PLC systems including Schneider Electric and Allen Bradley - Skilled at using MS Office Suite (Excel, Word, Outlook, PowerPoint, Teams), along with exceptional organizational skills for file management - Skilled in completing assignments accurately and with attention to detail - Ability to leverage AI and emerging technologies to streamline workflows, optimize operational processes, and contribute to company-wide innovation - Ability to work successfully in a remote environment through effective communication and organizational skills, self-motivation, proactiveness and resourcefulness in a distraction free workspace - 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