Role Description We are seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. In this 100% work-from-home role, you will assist clients with travel-related questions, provide trip support, and ensure a smooth, stress-free experience from start to finish. This position is ideal for someone who enjoys helping people, is highly organized, and is excited about working remotely in the travel industry. - Assist clients remotely via email, phone, and messaging platforms - Answer travel-related inquiries in a clear, professional, and friendly manner - Support itinerary updates, cancellations, changes, and special requests - Provide guidance on destinations, travel requirements, and agency procedures - Monitor upcoming trips and proactively communicate with clients when needed - Resolve issues efficiently while maintaining a positive customer experience Qualifications - Strong written and verbal communication skills - Customer service experience (travel, hospitality, call center, or support roles preferred) - Highly organized, dependable, and detail-oriented - Comfortable working independently in a remote environment - Able to learn new systems, tools, and processes quickly - Passionate about travel and helping others travel with confidence Benefits - 100% remote, work-from-home position - Flexible scheduling options - Full training and ongoing support - Growth opportunities within a travel-focused company - Access to travel-related perks and industry discounts - Supportive and collaborative remote team environment

Role Description Multilingual Customer Support Roles – Greece (Remote & On-site) International Environment | Full-time Speak Danish, Dutch, German, Italian, Portuguese, or Spanish? Turn your language skills into a stable career opportunity in Greece — whether you prefer working remotely or on-site. We are hiring Customer Support Specialists for international projects and will match your profile with the most suitable team. - Support customers via phone, chat, and email - Provide clear, accurate, and professional solutions - Deliver a positive customer experience - Collaborate within international teams Qualifications - Fluency in one of the following languages: Danish, Dutch, German, Italian, Portuguese, Spanish - Good English level - Customer-oriented mindset - Ability to work independently Requirements - Candidates must be currently living in Greece (remote or on-site) - Applicants must hold EU citizenship or a valid Greek residence and work permit or Certificate of Protection Benefits - Competitive salary (14 salaries per year) - Performance-based bonus - Private health insurance - Full-time position (40h/week) - Career growth opportunities - Relocation support available for candidates moving to Greece

• Resolve complex support cases requiring specialized PAY product knowledge and technical expertise across all PAY products • Provide guidance & troubleshooting on complex customer scenarios to all stakeholders involved in E2E Journey (CXM, payment partners, other interface partners, Accounting/Finance departments, product house, Service teams or Sales) ensuring timely and effective solutions • Identify and escalate critical issues to the appropriate team and leadership to mobilize resources • Participate in customers calls requiring in-depth PAY expertise, contributing to the customer success alongside other teams • Build collective expertise through knowledge sharing & best practices across the CXM team • Partner with cross functional teams to foster a culture of continuous learning, making available up to date documentation • Conduct train-the-trainer sessions that build internal capabilities and ensure consistent support quality • Actively drive measurable impact on the team KPIs and customers satisfaction metrics via continuous performance enhancement • Use insights from customers interactions and data analysis to uncover the root causes of recurrent issues and develop actionable recommendations • Contribute to optimizing issues resolution workflows and the overall PAY Customer journey

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Customer Care Billing Representative is responsible for delivering exceptional support to customers by addressing billing inquiries, resolving account issues, and ensuring accurate and timely processing of payments and adjustments. This role serves as a key point of contact, helping customers understand their statements, fees, and service charges while ensuring a positive and efficient service experience. - Respond to customer inquiries related to invoices, payments, account balances, and billing discrepancies via phone, email, or chat. - Research and resolve billing issues, including credits, adjustments, missed payments, and account corrections. - Process customer payments and set up or modify billing arrangements, including auto-pay, payment plans, and account updates. - Educate customers on billing processes, pricing, service policies, and account features. - Document all interactions and updates in the customer management system accurately and promptly. - Collaborate with internal teams (Customer Service, Finance, Sales, and Technical Support) to investigate and resolve complex account issues. - Monitor and escalate potential concerns related to fraud, system errors, or recurring billing issues. - Maintain working knowledge of products, services, promotions, and billing practices. - Meet or exceed performance metrics related to quality, accuracy, productivity, and customer satisfaction. Qualifications - 1–3 years of customer service or billing experience preferred. - Strong communication, problem‑solving, and conflict‑resolution skills. - High attention to detail and ability to work with numerical data. - Proficiency with CRM systems, billing software, and Microsoft Office tools. - Ability to manage multiple tasks in a fast‑paced environment. - Positive attitude with a commitment to delivering an exceptional customer experience. Requirements - Customer Focus - Analytical Thinking - Accuracy & Attention to Detail - Empathy & Patience - Time Management - Team Collaboration Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & Location This is a Contract position based out of Rochester, NY. Pay and Benefits The pay range for this position is $18.50 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Mar 15, 2026.