This role involves processing medical record requests and managing patient health records in a high-volume production environment. Receive and process requests for patient health information in accordance with Company and Facility policies and procedures. Maintain confidentiality and security with all privileged information. Maintain working knowledge of Company and facility software. Adhere to the Company's and Customer facilities Code of Conduct and policies. Inform manager of work, site difficulties, and/or fluctuating volumes. Assist with additional work duties or responsibilities as evident or required. Consistent application of medical privacy regulations to guard against unauthorized disclosure. Responsible for managing patient health records. Responsible for safeguarding patient records and ensuring compliance with HIPAA standards. Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record. Ensures medical records are assembled in standard order and are accurate and complete. Creates digital images of paperwork to be stored in the electronic medical record. Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately. Answering of inbound/outbound calls. May assist with patient walk-ins. May assist with administrative duties such as handling faxes, opening mail, and data entry. Must meet productivity expectations as outlined at specific site. May schedule pick-ups. Other duties as assigned.

The Enrollment Coordinator will spearhead Ophelia’s growth by facilitating patients’ first contact and enrollment in Ophelia. This role will work under the supervision of the Lead Enrollment Coordinator to: Guide prospective patients through the first steps of Ophelia’s program Help prospective patients overcome initial barriers to treatment Use data to track enrollment and explore opportunities for growth As an early and core member of our team, the Enrollment Coordinator will be integral to the growth and success of Ophelia, with great potential for mobility as we expand across states and soon, the whole country. This position is fully remote, but being located in New York City is a plus (our headquarters is in Brooklyn, NY). Please note that this is a 40 hour/week position requiring one consistent weekend day in the schedule. The schedule will be Sunday to Thursday, with options for a 9-5p ET or an 11-7p ET schedule. Key Responsibilities Comfortably engages, assists, and helps to usher prospective Ophelia patients who are interested in care with our program Empathically engages with prospective patients to guide them into care however needed, while using a patient-centered and trauma-informed care approach Is comfortable with outreach and “cold” call type phone interactions with patients Works well to re-engage prospective patients who may have fallen out of contact Works comfortably and autonomously in a remote-first environment that is primarily technology driven Understands what it means to work in a fast-paced and constantly changing startup-type environment Represents the mission of Ophelia and contributes to the core of that effort as a member of the Enrollment Team

We are currently expanding our remote team and are looking for customer-focused individuals who enjoy supporting clients and managing multiple responsibilities. In this role, you will assist with coordinating reservations and related services, which may include accommodations, activities, transportation arrangements, and event-based services. This opportunity is ideal for individuals who are organized, communicate effectively, and are comfortable working independently in a remote environment while collaborating with a distributed team. Assist clients with coordinating personalized service arrangements Research and compare available options to meet client preferences Confirm reservations and ensure accuracy of details Provide clear, professional communication via email and phone Support updates, modifications, and service-related inquiries Maintain accurate records and documentation Complete required training and participate in team communications

We are currently expanding our remote team and looking for individuals who thrive assisting clients and managing multiple responsibilities. In this role, you will assist with coordinating reservations and related services, which may include accommodations, activities, transportation arrangements, and event-based services. This opportunity is ideal for those who are organized, communicate effectively, and are comfortable working independently in a remote environment while collaborating with a distributed team. Assist clients with coordinating personalized service arrangements Research and compare available options to meet client preferences Confirm reservations and ensure accuracy of details Provide clear, professional communication via email and phone Support updates, modifications, and service-related inquiries Maintain accurate records and documentation Complete required training