• focused on retention an offering Vivint smart Home services related to home automation systems and home security • Promote Vivint as a dependable and reliable brand through excellent customer service

• Assesses and analyzes the injured worker's medical, behavioral and/or vocational status, utilizing Carisk’s patient-centered, strengths-based biopsychosocial approach. • Assists in developing a Care Coordination plan to help the patient achieve maximum functional improvement. • Engages with the patient, current and potential providers as well as vocational and social support systems and other stakeholders externally. • Engages with Carisk’s Clinical, Quality, Provider Relations and other teams internally. • Manages a patient’s progress towards the desired outcomes via a customer facing monthly progress report. • Arranges referrals, consultations, therapeutic services, and confers with other specialists regarding course of care and treatment. • Accurately reports all cases, activity and hours associated in accordance with customer-specific guidelines and consistent with Carisk documentation practices. • Attends all meetings and conference calls as requested by Carisk Clinical and Administrative teams. • Maintains any required credentials and adheres to all codes of ethics required by these credentials. • Performs various professional duties as assigned by management.

• Serve as a key point of contact for donors and supporters through multiple communication channels. • Build and maintain positive relationships with donors, participants, businesses, and community organizations. • Provide outstanding service through phone, email, chat, text messaging, and social media platforms. • Support fundraising efforts and Fitness Programs through participant engagement, donor stewardship, and customer service. • Respond promptly and professionally to inquiries, concerns, and requests. • Accurately document interactions and input information into various software systems and databases. • Collaborate with internal teams to gather information and communicate updates effectively. • Prepare reports, track participant and donor information, and assist with administrative tasks. • Handle confidential information with professionalism, discretion, and integrity. • Manage multiple priorities, projects, and deadlines simultaneously in a dynamic environment.

• Answer inbound patient calls promptly and professionally, assisting with questions, requests, intake, follow-ups, and general coordination. • Schedule, reschedule, and confirm patient appointments while maintaining accurate appointment details in the EMR. • Provide warm, clear, and helpful bilingual communication to support patient satisfaction and maintain a high call-answering rate. • Perform insurance verification and eligibility checking when needed. • Ensure insurance details, patient information, and related documentation are accurate, confidential, and properly updated. • Coordinate with the appropriate team members regarding patient concerns, insurance updates, or scheduling issues. • Assist with email management, front desk coordination, and daily administrative tasks. • Follow structured workflows while adapting to client needs when necessary. • Identify workflow gaps or issues and proactively communicate possible improvements.