Founded in 1967, Capgemini is revered as one of the world's leading consulting, technology, and outsourcing agencies. In 2016 alone, the company reported global
Service Manager
Location
Worldwide
Posted
1 day ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Service Manager
Capgemini
Role Description - Ensure service availability, performance, and incident resolution. - Lead continuous service improvement initiatives. - Analyze customer feedback to refine services. - Collaborate with Service Owners and Stakeholders to simplify the application/infrastructure landscape. - Resolve Service Run issues and meet SLAs. - Maintain strong customer relationships and deliver services with a customer-first attitude. Qualifications - 12+ years in service delivery management (application/infrastructure support). - Proven experience in Service Run activities, project delivery, and data mining. - Strong background in customer advocacy, conflict resolution, and quality control. - 8+ years in customer service and project management. - Excellent teamwork, communication, and attention to detail. - Experience handling sensitive/confidential information. Benefits - Career growth programs and diverse professions to explore a world of opportunities. - Flexible work arrangements, including remote work and flexible work hours, to maintain a healthy work-life balance. Company Description Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. With a strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering, and business operations. The Group reported 2024 global revenues of €22.1 billion.
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