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Better

Making homeownership simpler, faster - and most importantly, more accessible. NMLS #330511 | better.com/terms

Coordinator Associate

AssociateGeneralFull TimeRemoteMid LevelTeam 1,001-5,000Since 2016H1B SponsorCompany SiteLinkedIn

Location

India

Posted

9 days ago

Salary

0

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Coordinator Associate

Better

• Serve as the primary point of contact for borrowers throughout the loan process via phone, email, voicemail, and SMS/chat — maintaining a minimum average of 60–80 outbound calls per day • Proactively manage a pipeline in a timely and accurate manner — conducting check in calls with borrowers, following up on outstanding items, and keeping notes, file statuses, and tasks always current in internal system- Tinman • Handle borrower outreach for suspension and missing documentation — communicate clearly on what is needed, set expectations, and resolve ready-for closing blockers and quality control conditions • Understand loan applications, automated underwriting systems (DU/LPA), and credit, income, and asset documents; prepare loans adequately for initial underwriting review. • Collaborate with Internal teams like Title, HOA, and Homeowners Insurance to expedite required documents for loan processing; escalate internal and third-party delays proactively. • Coordinate with Loan Consultants and Coordinators to determine file status, manage lock extensions, and support the Loan Coordinator throughout the loan process. • Flag Internal system discrepancies, pipeline issues, or escalation needs to the assigned Coordinator or Team Lead proactively; always comply with corporate policies and regulatory requirements. • Demonstrate initiative to identify process improvements and enhance the borrower experience; work collaboratively with the team and be open to coaching, feedback, and mentoring.

Job Requirements

  • Prior real estate, mortgage, and/or insurance experience required; minimum 2–3 years preferred.
  • Effective verbal and written communication skills in English — essential for daily borrower, lender, and internal team interactions.
  • Proficiency in analyzing documents with meticulous attention to detail; focused and detail-oriented.
  • Ability to multitask and prioritize competing priorities with tight deadlines in a fast paced environment.
  • Problem-solving and critical thinking skills with initiative to suggest ideas for process and technology improvements.
  • Team player passionate about helping teammates and providing the best possible experience for customers.
  • Open to coaching, feedback, and mentoring.
  • Willingness to perform repetitive job duties with a long-term goal of becoming a subject matter expert and/or potential for lateral/upward job movement.

Benefits

  • Health insurance
  • Flexible working hours
  • Professional development opportunities

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