Making homeownership simpler, faster - and most importantly, more accessible. NMLS #330511 | better.com/terms
Coordinator Associate
Location
India
Posted
9 days ago
Salary
0
Seniority
Mid Level
Job Description
Coordinator Associate
Better
• Serve as the primary point of contact for borrowers throughout the loan process via phone, email, voicemail, and SMS/chat — maintaining a minimum average of 60–80 outbound calls per day • Proactively manage a pipeline in a timely and accurate manner — conducting check in calls with borrowers, following up on outstanding items, and keeping notes, file statuses, and tasks always current in internal system- Tinman • Handle borrower outreach for suspension and missing documentation — communicate clearly on what is needed, set expectations, and resolve ready-for closing blockers and quality control conditions • Understand loan applications, automated underwriting systems (DU/LPA), and credit, income, and asset documents; prepare loans adequately for initial underwriting review. • Collaborate with Internal teams like Title, HOA, and Homeowners Insurance to expedite required documents for loan processing; escalate internal and third-party delays proactively. • Coordinate with Loan Consultants and Coordinators to determine file status, manage lock extensions, and support the Loan Coordinator throughout the loan process. • Flag Internal system discrepancies, pipeline issues, or escalation needs to the assigned Coordinator or Team Lead proactively; always comply with corporate policies and regulatory requirements. • Demonstrate initiative to identify process improvements and enhance the borrower experience; work collaboratively with the team and be open to coaching, feedback, and mentoring.
Job Requirements
- Prior real estate, mortgage, and/or insurance experience required; minimum 2–3 years preferred.
- Effective verbal and written communication skills in English — essential for daily borrower, lender, and internal team interactions.
- Proficiency in analyzing documents with meticulous attention to detail; focused and detail-oriented.
- Ability to multitask and prioritize competing priorities with tight deadlines in a fast paced environment.
- Problem-solving and critical thinking skills with initiative to suggest ideas for process and technology improvements.
- Team player passionate about helping teammates and providing the best possible experience for customers.
- Open to coaching, feedback, and mentoring.
- Willingness to perform repetitive job duties with a long-term goal of becoming a subject matter expert and/or potential for lateral/upward job movement.
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
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