Role Description Join our truly dynamic environment where you're challenged every day, fostering growth and adaptability. Experience a strong team environment where victories and occasional setbacks are shared, promoting camaraderie and resilience. Engage in an honest, transparent culture that cultivates high performance and mutual trust. Pursue challenging yet achievable targets, offering the opportunity to earn bonuses monthly. Be a part of a business driving transformation in the ecommerce fulfillment market, contributing to meaningful change. Benefit from real-time training, coaching, and mentoring provided by experienced leaders and supportive colleagues, empowering continuous learning and development. We are looking for a high-performing, growth-minded Senior Sales Executive to join our team in Spain. In this role, you will be the face of Packlink PRO for our Spanish market, converting inbound interest into active, successful clients. This is a pure outcome-driven position where your daily phone execution directly impacts the growth of scaling e-commerce businesses. What will you be doing? - Engage with new users of the Packlink PRO solution, understanding their business and objectives. - Manage the onboarding, success, and satisfaction of clients relying on Packlink PRO. - Serve as the client's first point of contact, responsible for training, onboarding, and adoption of new users. - Drive best practices, product adoption, and revenue for Packlink PRO. - Manage the sales process from proposal through to onboarding. - Develop sales skills and technical understanding of shipping processes. - Communicate regularly and proactively with internal stakeholders. - Provide constructive and actionable feedback for the benefit of users. - Drive the Pipeline: Own and manage a high-velocity pipeline of inbound leads, converting prospects into long-term Packlink PRO users. - High-Touch Engagement: Dedicate 4–5 hours daily to phone consultations, qualifying merchant needs, and demonstrating product value. - End-to-End Onboarding: Manage the customer journey from initial proposal through product training, adoption, and first successful shipment. - Collaborate & Optimize: Serve as an internal advocate for the user, sharing structured feedback with product and engineering teams to reduce platform friction. Qualifications - A minimum of 3 years of previous experience in a sales role. - A coachable mentality that is always striving to improve. - Proactive, well-organised, and strong attention to detail. - Entrepreneurial spirit and excited about being in an agile environment. - Native Spanish speaker and proficient in English. - Proficient at managing frustration and staying composed in uncomfortable, challenging situations. - Great skills for communication and phone selling process. - Embraces change and feedback on a regular basis. - Familiarity with CRM systems (Salesforce) and basic knowledge of SaaS, logistics, or e-commerce landscapes is a plus. Requirements - Experience in the sales SaaS company department. - Multi-cultural communication skills. - Experience as a Salesforce user. Benefits - Clear and transparent compensation plan. - Up to 38,800 € total compensation (base + OTE variable). - Flexible salary benefits. - Private health insurance free for all employees via Cigna, plus we cover 50% for family members. - Remote-first culture with a €50 net/month home office allowance. - Generous time off: 26 days of holiday per year (23 base days + birthday off, Christmas Eve, and New Year’s Eve). - Your gear, your choice: Mac or Windows, or need an extra screen. - Annual Salary Review to reflect your individual development and achievements. - Grow your skills with up to €800/year in training (certifications, conferences, workshops). - Access to internal and external training, including platforms like LinkedIn Learning. - Holistic wellness program including access to Wellhub, Curalinc, and regular health webinars & challenges. - Volunteer day: Take one day off a year to volunteer. - Free therapy vouchers for mental health support. - Health & wellness support: Up to €55/month for gym or fitness classes. - Weekly language classes in small groups with expert instructors. - Time for health: 8 hours per year for personal medical appointments. - Work-life balance: Flexible and people-first approach. - Inclusive, upbeat culture celebrating diversity. - A global, multicultural team with 20+ nationalities. - Packlink Pro discount: 99% off personal shipments using our platform. - Referral bonuses for candidates we hire. - Central Madrid office with free snacks and drinks. - Regular team-building activities and meetups.

Role Description The Junior Sales Associate is a pipeline generation role with a strong focus on outbound prospecting and identifying new business opportunities. You'll be responsible for researching potential customers, initiating conversations, engaging directly with prospects, qualifying leads, and booking meetings for the sales team. This role is ideal for someone who thrives in a fast-paced environment. - Prospecting & Lead Generation (Primary Focus) - Identify and research target accounts across hospitals, health systems, and ASCs - Build and maintain lists of key decision-makers and influencers - Execute high-volume outbound outreach via cold calls, email, and LinkedIn - Initiate conversations with prospective customers and generate interest in Torq's platform - Continuously test and refine messaging to improve engagement and response rates - Develop a strong understanding of target personas and their pain points - Prospect Engagement & Qualification - Engage directly with prospects through calls and meetings to uncover needs and challenges - Ask thoughtful, structured questions to assess fit, urgency, and potential value - Qualify leads based on key criteria (need, timing, stakeholders, and alignment with Torq's solution) - Clearly communicate Torq's value proposition in a compelling and concise way - Build early-stage relationships and establish credibility with potential customers - Pipeline Development - Schedule qualified meetings and product demos for the sales team - Maintain a consistent flow of high-quality opportunities for sales team - Track and manage a healthy pipeline while meeting activity and conversion targets - CRM & Sales Operations - Accurately log all activities, contacts, and notes in CRM (HubSpot) - Track outreach performance and pipeline metrics - Maintain organized and up-to-date prospect data - Collaboration & Growth - Partner closely with sales team to ensure smooth handoff of qualified opportunities - Collaborate with marketing to refine messaging and targeting - Learn Torq's product, value proposition, and the healthcare landscape - Continuously improve prospecting, communication, and qualification skills - Proactively identify new outreach approaches, messaging ideas, and prospecting opportunities - Take ownership of activity goals and pipeline outcomes with minimal day-to-day supervision - Operate with urgency and initiative in a high-growth startup environment - Comfortable operating in a fast-moving startup environment with evolving processes Qualifications - 2–5 years of experience in sales, business development, or customer-facing roles - Strong interest in sales, prospecting, and building a career in SaaS or health tech - Comfortable speaking with new people daily and conducting high-volume outreach - Strong curiosity and ability to ask good questions to uncover customer needs - Excellent communication skills (written and verbal) - Strong organizational skills and attention to detail - Self-motivated with a willingness to learn and adapt quickly Requirements - Experience with CRM tools (Salesforce, HubSpot, etc.) - Exposure to SaaS, healthcare, or medtech industries - Familiarity with LinkedIn Sales Navigator or prospecting tools Career Growth Opportunity This role is designed as a launchpad into a long-term sales career at Torq. High performers will have the opportunity to grow into more senior roles, where they will take on greater responsibility in managing deals, running demos, and closing business. Logistics & Compensation - Location: Remote - Compensation: Competitive base + commission - Benefits: Competitive benefits package

• Identify, target, and pursue new enterprise opportunities through outbound prospecting, networking, industry events, and industry partners • Build and maintain a robust personal pipeline of high-value prospects • Execute the full sales cycle—including prospecting, discovery, solution alignment, executive presentations, proposals, and closing • Deliver compelling, and exciting consultative pitches customized to each prospect’s financial, operational, and strategic objectives • Drive deals to close with precision, urgency, and executive level influence • Lead all commercial discussions, including pricing, scope, terms, and negotiations • Navigate complex buying processes involving procurement, legal, risk, and multi department stakeholders • Coordinate internally with Legal and Finance to resolve contract redlines and ensure aligned deal structures • Maintain accurate pipeline stages, deal notes, and forecast projections • Conduct rigorous qualification using proven enterprise sales methodologies • Provide dependable forecasts to the SVP Business Development and CEO with visibility into deal progression, blockers, and timelines • Stay current on industry trends, competitor capabilities, and regulatory or market shifts impacting buyer needs • Provide structured feedback to Product and Leadership on emerging opportunities or market gaps • Work with Marketing to shape targeted outbound and demand-gen campaigns • Engage Client Relations for pre close reassurance and seamless post close handoff • Collaborate with Product for complex solution validation when needed • Act as liaison between financial institution partners and all internal MLS departments, managers, and staff • Continuously review MLS services to determine benefits and market demands

• Handle inbound and outbound customer enquiries across phone, email, and digital channels • Generate and convert sales leads through proactive outreach and effective engagement • Provide accurate product information and tailored recommendations • Build strong customer relationships to encourage repeat business and loyalty • Identify and promote upgrade opportunities that enhance safety, independence, and quality of life • Achieve and exceed individual and team sales targets, KPIs, and revenue objectives • Record all sales activity and customer interactions in our CRM • Collaborate with colleagues across operations, marketing, and customer service