• Design complex transactional flows end to end • Work within our Design Language System • Inform design direction with discovery and user research • Partner with product and business teams

• Own player research and playtesting • Design and execute research studies • Evaluate gameplay and player experience • Translate player observations into actionable insights • Produce research reports

• Conduct research and map user journeys to turn insights into clear product strategies; • Prototype solutions and maintain design system consistency, ensuring scalability and efficient documentation; • Monitor performance metrics and advocate data‑driven design decisions to optimize business outcomes; • Organize design methods and processes focused on efficiency and measurable results;

Role Description We're looking for a Director of Product Design to lead design for Lightspeed Wholesale (NuORDER) — the B2B platform where the world's leading brands and retailers do business together. This is a hands-on leadership role. - Set and drive the design vision for a two-sided B2B platform, connecting design decisions to real outcomes for brands, retailers, and the business. - Raise the bar on quality through direction, critique, and hands-on involvement. - Lead designers directly as a coach and player-coach. - Turn ambiguity into momentum by shaping loosely defined strategic bets into clear design direction. - Partner as equal with Product and Engineering leadership to shape the roadmap. - Champion coherence across a product experience that has grown fast. - Build a healthy, high-performing team. Qualifications - 12+ years of product design experience, including significant work on complex, multi-sided platforms — B2B, marketplaces, or commerce. - 7+ years leading design teams, with a track record of raising both the quality of the work and the capability of the people. - Strong personal design judgment. - Comfort leading without layers. - Proven ability to influence senior stakeholders and shape strategy. - A habit of asking "why are we building this at all?" - Experience navigating ambiguity and change while keeping a team focused. Benefits - A flexible work environment that empowers you to do your best work. - A culture that celebrates performance. - The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard. - Career-defining opportunities. - Flexible paid time off and remote work policies. - Equity options. - Contributions to your pension plan. - Training opportunities to grow your skills and career. - Health and wellness credit. - Time off to volunteer and give back to your community. - Interest groups, employee led networks, social committees to sponsored sports teams. - Computer purchase program to get your personal Macbook. - Enhanced parental leave to support growing families. Company Description At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility, and benefits designed to support you—all within a driven, diverse, and inclusive team that’s passionate about empowering our communities. - Founded in Montréal, Canada in 2005. - Dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). - Serves retail, hospitality, and golf businesses in over 100 countries.