Role Description We are looking for a friendly, organized, and dependable Virtual Service Coordinator to join our team on a part-time basis. In this role, you'll be the first point of contact for clients calling our support line, ensuring every request is documented accurately and routed to the appropriate team. Please note: This is not a technical support role. Instead, you'll focus on providing excellent customer service, gathering the right information, and keeping our ticketing system organized and up to date. Responsibilities - Answer incoming support calls in a friendly, professional manner. - Create, update, and manage tickets in Autotask. - Ask the right questions to accurately document client issues. - Categorize and prioritize tickets according to company procedures. - Route tickets to the appropriate queue or team member. - Monitor the support inbox and create tickets as needed. - Monitor open and unassigned tickets to ensure timely follow-up. - Follow up internally when tickets require attention. - Assist with other administrative tasks as needed. Qualifications - Excellent spoken and written English. - Strong phone and customer service skills. - Friendly, dependable, organized, and detail-oriented. - Ability to multitask and stay organized in a fast-paced environment. - Comfortable learning new systems and following established processes. Preferred Qualifications - Previous experience working with a Managed Service Provider (MSP). - Experience using Autotask or another PSA/ticketing system. Client Relationship You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently. Payments All payments for your services will be handled by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you. Vacation Leaves and Holidays While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client’s business needs and any specific policies or preferences they may have in this regard. Application Process As part of your application, you’ll be asked to record your responses to the initial interview questions through a Loom video (questions & instructions are in the application page). Our team will carefully review your submission, and if shortlisted, we’ll share your responses with the client for their review and next steps. Please treat this recording as you would a real interview: - Come prepared and make sure you’re clearly visible on camera. - Record your answers in a quiet, well-lit, and clutter-free space with a stable internet connection. - We’re excited to get to know you better! Show us your personality and strengths. We encourage you to answer authentically and in your own words, without reading from a script or using AI tools.

• Serve as the primary operational contact for assigned programs, ensuring a seamless, responsive, and high-quality client experience. • Build strong relationships across client, agency, Google, and internal teams to keep complex, multi-functional programs moving forward. • Proactively anticipate delivery risks, bottlenecks, or stakeholder concerns; escalate appropriately and partner on swift solutions. • Drive the successful execution of program milestones, including stakeholder discovery, data diagnostics, creative recommendations, workshops, and wrap-ups. • Review client-facing outputs to ensure data insights and creative recommendations are clear, actionable, and grounded in the client’s specific business goals. • Apply an understanding of creative effectiveness, digital media performance, funnel-stage measurement, and client KPIs to validate team outputs before delivery. • Foster clarity around priorities, responsibilities, and next steps across cross-functional internal and external teams. • Identify opportunities to improve engagement delivery, share learnings across accounts, and help scale the Creative Readiness program. • Help clients advance their YouTube maturity by identifying opportunities to improve creative effectiveness, content variety, and production velocity.

Role Description We are seeking a remote Client Service Specialist to join our growing team in our small business division who can deliver exceptional customer service! - Focus on building out custom solutions geared toward small business clients. - Accountable for delivering high quality and efficient service to external clients. - Manage day-to-day account management of assigned group of accounts with relatively simple to moderately complex needs. - Contribute to key business outcomes such as client retention, satisfaction, and growth. - Manage renewals on assigned accounts while expanding relationships with existing clients. - Deliver solutions in a high-quality and timely manner, including driving the sale of additional services. The CST is open Monday through Friday from 9:00am – 7:00pm central time. This position is a 40-hour work week, 8 hours per day. Qualifications - Bachelor's degree with 1+ years client service and insurance experience -OR- High School degree/GED with 3+ years client service and insurance experience. - Active Property and Casualty license. - Dependable Internet access. - Ability to balance inbound phone calls, tasks, and emails. - Comfortably builds rapport over the phone and engages clients in consultative discussions. - Effectively manages/balances multiple and sometimes competing priorities. - Strong written and verbal communication skills. Requirements - EPIC experience preferred. - Proficiency in using technology (Microsoft Office, etc.) as a tool to maximize productivity and quality. - Scheduling flexibility. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance. - 401(K) and Roth options. - Tax-advantaged accounts (HSA, FSA). - Educational expense reimbursement. - Paid parental leave. - Digital mental health services (Talkspace). - Flexible work hours (availability varies by office and job function). - Training programs. - Gallagher Thrive program – elevating your health through challenges, workshops, and digital fitness programs. - Charitable matching gift program. - And more...

Role Description We're hiring a Weekend Client Support Specialist to ensure our clients and tutors receive timely support outside of normal business hours. This is an excellent entry-level opportunity for someone with strong customer service skills who enjoys talking with people and wants to be part of a collaborative, mission-driven team. Location Requirement: This position is open only to candidates currently residing in South America. Compensation is based on the local market where the employee resides. Schedule: - Saturday: Any 6-hour shift between 11:00 AM and 9:00 PM ET - Sunday: Any 6-hour shift between 11:00 AM and 9:00 PM ET - 12 hours per week - Fully remote Your role is to keep things moving over the weekend while delivering a great experience for our families and tutors. Responsibilities include: - Answer inbound phone calls, emails, text messages, and support tickets. - Assist parents, students, and tutors with routine questions and requests. - Process straightforward account requests, including tutoring restarts, package upgrades, scheduling requests, and other administrative tasks. - Capture revenue opportunities by helping families restart or continue tutoring services. - Respond quickly and professionally so every customer knows they've been heard. - Document conversations clearly and accurately in our systems. - Escalate more complex issues to the weekday team with detailed notes and appropriate context. Qualifications - At least one year of customer service, call center, receptionist, or other phone-based support experience. - Excellent spoken and written English with clear, professional verbal communication skills. - Confident answering inbound calls and making outbound calls when needed. - Friendly, patient, and professional with exceptional customer service skills. - Strong attention to detail and accurate documentation. - Comfortable learning new technology and working across multiple systems. - Able to work independently, prioritize tasks, and exercise good judgment. - Reliable with excellent attendance. Preferred Qualifications - Experience in education or tutoring. - Experience using a CRM. - Previous remote work experience. Technical Requirements - Personal desktop or laptop computer. - Reliable high-speed internet. - Quiet, distraction-free workspace suitable for taking customer calls. - Quality headset with microphone. Benefits - Work from home with a flexible weekend schedule. - Join a supportive, collaborative team that genuinely enjoys helping one another. - Receive thorough training and ongoing support from experienced teammates. - Make a real difference for students, parents, and tutors every weekend. - Gain valuable customer service and operations experience with opportunities for additional hours and future full-time growth as Learner continues to expand. Compensation - Hourly pay is competitive for the local market and is based on experience and the candidate's country of residence within South America. - Fully remote. - Opportunities for additional hours and future full-time openings as the company grows.