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We are an education company that accelerates learning.
Weekend Client Support Specialist
Location
South America
Posted
3 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Weekend Client Support Specialist
Learner Education
Role Description We're hiring a Weekend Client Support Specialist to ensure our clients and tutors receive timely support outside of normal business hours. This is an excellent entry-level opportunity for someone with strong customer service skills who enjoys talking with people and wants to be part of a collaborative, mission-driven team. Location Requirement: This position is open only to candidates currently residing in South America. Compensation is based on the local market where the employee resides. Schedule: - Saturday: Any 6-hour shift between 11:00 AM and 9:00 PM ET - Sunday: Any 6-hour shift between 11:00 AM and 9:00 PM ET - 12 hours per week - Fully remote Your role is to keep things moving over the weekend while delivering a great experience for our families and tutors. Responsibilities include: - Answer inbound phone calls, emails, text messages, and support tickets. - Assist parents, students, and tutors with routine questions and requests. - Process straightforward account requests, including tutoring restarts, package upgrades, scheduling requests, and other administrative tasks. - Capture revenue opportunities by helping families restart or continue tutoring services. - Respond quickly and professionally so every customer knows they've been heard. - Document conversations clearly and accurately in our systems. - Escalate more complex issues to the weekday team with detailed notes and appropriate context. Qualifications - At least one year of customer service, call center, receptionist, or other phone-based support experience. - Excellent spoken and written English with clear, professional verbal communication skills. - Confident answering inbound calls and making outbound calls when needed. - Friendly, patient, and professional with exceptional customer service skills. - Strong attention to detail and accurate documentation. - Comfortable learning new technology and working across multiple systems. - Able to work independently, prioritize tasks, and exercise good judgment. - Reliable with excellent attendance. Preferred Qualifications - Experience in education or tutoring. - Experience using a CRM. - Previous remote work experience. Technical Requirements - Personal desktop or laptop computer. - Reliable high-speed internet. - Quiet, distraction-free workspace suitable for taking customer calls. - Quality headset with microphone. Benefits - Work from home with a flexible weekend schedule. - Join a supportive, collaborative team that genuinely enjoys helping one another. - Receive thorough training and ongoing support from experienced teammates. - Make a real difference for students, parents, and tutors every weekend. - Gain valuable customer service and operations experience with opportunities for additional hours and future full-time growth as Learner continues to expand. Compensation - Hourly pay is competitive for the local market and is based on experience and the candidate's country of residence within South America. - Fully remote. - Opportunities for additional hours and future full-time openings as the company grows.
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