Coopers Group AG logo
Coopers Group AG

recruiting in good company

Business Analyst AI & Process Optimization

Business AnalystBusiness AnalystFull TimeRemoteMid LevelTeam 51-200Since 2010H1B No SponsorCompany SiteLinkedIn

Location

Switzerland

Posted

3 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Business Analyst AI & Process Optimization

Coopers Group AG

Role Description Für unseren Kunden aus Bern, suchen wir eine:n erfahrene:n, motivierte:n und aufgeschlossene:n Business Analyst AI & Prozessoptimierung. In diesem Projekt übernimmst du eine zentrale Rolle bei der Weiterentwicklung moderner Service- und Supportprozesse. Du gestaltest die Zukunft der Prozessautomatisierung aktiv mit und begleitest fachliche Initiativen von der Analyse über die Lösungsdefinition bis zur erfolgreichen Umsetzung. Gemeinsam mit technischen Teams entwickelst du innovative Automatisierungs- und AI-Lösungen, welche die Effizienz, Qualität und Benutzererfahrung nachhaltig verbessern. - Analyse, Aufnahme und Modellierung von Support- und Serviceprozessen - Identifikation und Bewertung von Optimierungspotenzialen mit Fokus auf Prozessautomatisierung und Effizienzsteigerung - Erarbeitung und Priorisierung von Automatisierungsszenarien unter Einbezug moderner AI-Technologien - Erstellung fachlicher Anforderungen sowie Solution Designs als Grundlage für die technische Umsetzung - Enge Zusammenarbeit mit technischen Teams und relevanten Stakeholdern während der gesamten Umsetzung - Sicherstellung der Zielerreichung mit Fokus auf Business Value und messbare Ergebnisse - Validierung implementierter Lösungen hinsichtlich Qualität, operativer Wirkung und Skalierbarkeit - Entwicklung innovativer Konzepte für AI- und Automatisierungslösungen im Service- und Supportumfeld - Analyse bestehender Tool-Landschaften sowie Identifikation neuer Integrations- und Automatisierungsmöglichkeiten - Spezifikation und Koordination neuer API-Anbindungen sowie Mitarbeit am Aufbau eines skalierbaren Prozessmanagement-Frameworks Qualifications - Mehrjährige Erfahrung als Business Analyst, Business Engineer oder im Prozess- bzw. Service Management - Nachweisbare Erfahrung in der erfolgreichen Umsetzung von Automatisierungsprojekten - Fundierte Kenntnisse in der Erhebung, Analyse und Übersetzung fachlicher Anforderungen in umsetzbare Lösungsansätze - Ausgeprägte analytische, strukturierte und lösungsorientierte Arbeitsweise - Fähigkeit, komplexe Sachverhalte verständlich zwischen Business und IT zu vermitteln - Hohe Eigenverantwortung, Umsetzungsstärke und ausgeprägtes Verantwortungsbewusstsein - Erfahrung in der Zusammenarbeit mit technischen Umsetzungsteams - Sehr gute Kenntnisse in Prozessoptimierung und Automatisierung im Service- oder Supportumfeld - Idealerweise Erfahrung mit Microsoft Copilot, Copilot Studio, Power Automate, API-basierten Integrationen oder vergleichbaren Automatisierungstechnologien - Erfahrung in agilen Arbeitsmethoden sowie Interesse an modernen AI- und Automatisierungslösungen - Fliessende Deutschkenntnisse Company Description Die Coopers Group AG ist eine agile Schweizer Recruiting Agentur, die Spezialisten und Führungskräfte in den Bereichen IT, Life Sciences, Engineering und Finance vermittelt. Mit flexiblen Ansätzen bringen wir Kandidat:innen und Unternehmen zusammen, die nicht nur fachlich, sondern auch menschlich zusammenpassen.

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