Title: Reliability Monitor Anaylst Location: United States Taylor, TX Full time Job Description: At ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow's energy challenges while learning new skills and growing your career. ERCOT is committed to fostering inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise. We know that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. An inclusive and diverse workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future. JOB SUMMARY Assesses the compliance of both ERCOT and ERCOT Market Participants with Texas electric reliability laws, including the Texas Administrative Code, the Public Utility Regulatory Act (PURA), Texas Public Utility Commission (PUCT) Substantive Rules, ERCOT Protocols and Other Binding Documents, including analyzing data, conducting investigations and audits, drafting reports and providing testimony for the PUCT's Enforcement Division. Conducts and participates in reliability audits. Works closely with ERCOT Legal to provide technical expertise, collaborate on investigations, and ensure quality work is submitted to the PUCT. Works closely with ERCOT Subject Matter Experts (SMEs) to obtain necessary data and information required to determine reliability performance. JOB DUTIES - Understands the basic principles, theories and concepts related to the profession and learns how to apply them within the ERCOT culture. - Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. - Contributes to specific objectives and outcomes as directed. ADDITIONAL JOB DUTIES Level 2 and 3 - Builds and maintains data analysis reports and queries using such tools as SQL, Microsoft Excel, Python, and IBM Cognos - Identifies the performance measures and documentation requirements related to ERCOT regulatory standards requirements - Monitors and reports ERCOT and Market Participant performance and compliance with reliability-related ERCOT Protocols and Other Binding Documents requirements - Reviews ERCOT and Market Participant performance during System Events in accordance with PUCT and ERCOT requirements - Monitors Texas electric reliability law changes associated with reliability-related performance metrics, and updates assessment and monitoring procedures as appropriate. - Provides support to PUCT staff in reliability-related compliance and enforcement activities - Conducts audits to ensure ERCOT and ERCOT Market Participant are compliant with reliability-related requirements - Updates compliance tools, track effort and progress of audits and investigations, and manage library of audit documentation EXPERIENCE - Level 2: Requires minimum 1 year job related work experience in excess of degree requirements - Level 3: Requires minimum 3 years job related work experience in excess of degree requirements EDUCATION - Bachelor's Degree : Engineering or related field is required (Required) - or a combination of education and experience that provides equivalent knowledge to a major in such fields is required WORK LOCATION - Taylor, TX: - Employees will be required to be on-site in Taylor, TX at minimum 2 days per week, or more, as needed based on the business needs as determined by management - On-site schedules are flexible or may be rotated based on business needs as determined by the Manager - Remote work is required to be performed from your Texas residence. - Employees may opt to work on-site more than required or 100% of the time - #LI-DN ERCOT is firmly committed to equal employment for all qualified persons without regard to race, sex, medical condition, religion, age, creed, national origin, citizenship status, marital status, sexual orientation, physical or mental disability, ancestry, veteran status, genetic information or any other protected category under federal, state or local law. Expected Salary Range: $87,000 - $120,000

Role Description Are you a problem-solver at heart? Do you love getting to the root cause of customer business processing issues and finding ways to avoid them from happening again? At Unit4 Cloud Ops, we're looking for analytical, logical talents like you to join our team and help us build better solutions for our customers. With a structured approach, tools and processes, and the latest analytical and troubleshooting skills, you'll be equipped to solve problems quickly and effectively. You'll also have the opportunity to learn hot skills in the market such as Azure, DevOps, and troubleshooting - ranging from infrastructure, virtualization, operating systems, and the application stack. Joining Unit4 Cloud Ops means you'll have access to all the resources you need to thrive and develop as a Cloud Ops professional. Our team of experts will mentor and guide you to become the best you can be. Qualifications - Experience in Windows OS, Active Directory, SQL server, Powershell, SMTP, IIS, FTP/SMTP - Willingness to learn: Eager to learn new technologies and practices - Resourcefulness: Ability to search for information and apply solutions quickly and efficiently - Technical skills: Good knowledge of MS Windows Server monitoring and maintenance; experience with automation and scripting tools such as PowerShell, JSON, or other scripting languages; knowledge of network infrastructure, Microsoft Azure platform, and SQL Server is an advantage - Communication skills: Good communication skills in English, both verbal and written Benefits - A culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact - Balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits - Growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and achieve your best work - Talented colleagues, role models, and mentors - work, learn, and be inspired by some of the best talent in the software industry - A commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme - A safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all Company Description Meet Unit4. With over 40 years of heritage, we’re an agile, fast-growing Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations. With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work. At the heart of what we do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters. We’re shaping how work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique.

• Platform & infrastructure operations: Help run and maintain the Kubernetes-based hosting environment and AWS infrastructure hosting client Drupal and Laravel applications. • Environment migration & configuration: Help migrate and configure client applications into new Kubernetes environments, standing up, tuning, and validating environments as the estate evolves. • Incident response & on-call: Contribute to the response to outages and security incidents: detection, containment, remediation, and reporting. Monitor alerting daily and ensure nothing is left unhandled. Take part in incident fire drills to keep response sharp. • CI/CD & deployments: Execute go-lives for new and re-platformed sites, resolve pipeline failures, and improve deployment workflows. • Security, access & compliance: Help manage identity and access across Google Workspace, Atlassian, hosting, and version control. Support staff onboarding and secure offboarding, including device management. Contribute to ISO 27001 and SOC 2 compliance work: maintaining controls, evidence, and audit readiness. Operate within segregated-environment boundaries, where access to certain systems is restricted under compliance and client contractual requirements. • Monitoring & observability: Maintain, improve, and stand up monitoring and alerting so problems are caught before clients notice. • Domains, DNS & SSL: Resolve DNS issues and manage domain and SSL/TLS certificate lifecycles for client and internal domains. • Backup & disaster recovery: Run backup restore tests and quarterly DR drills, demonstrating sub-one-hour recovery. • Cost & vendor management: Help stay on top of SaaS and infrastructure spend, vendor relationships, and renewals. • Automation & workflow: Help drive down the automation backlog, turning manual runbooks into scripted, repeatable workflows and applying AI where it earns its place

• Design, implement, and manage scalable and reliable Kubernetes-based infrastructure for personalization services. • Build and own CI/CD pipelines that ship services (and ML models) to production safely — canary, rollback, progressive delivery. • Stand up observability and monitoring with Prometheus, New Relic, OpenTelemetry, and Grafana; define SLIs / SLOs and drive error-budget discipline. • Ensure high availability, security, and performance of production APIs and streaming data pipelines. • Partner with application, data, and ML engineers to integrate their workloads smoothly into the platform. • Implement autoscaling strategies (HPA, KEDA, traffic-driven) for variable, bursty traffic patterns. • Manage Pub/Sub and event-driven architectures for real-time messaging, engagement analytics, and inter-service communication. • Optimize hot-path services using Redis, Memcached, and other caching strategies. • Debug and tackle production issues around latency, scaling, and reliability.