Role Description Are you a problem-solver at heart? Do you love getting to the root cause of customer business processing issues and finding ways to avoid them from happening again? At Unit4 Cloud Ops, we're looking for analytical, logical talents like you to join our team and help us build better solutions for our customers. With a structured approach, tools and processes, and the latest analytical and troubleshooting skills, you'll be equipped to solve problems quickly and effectively. You'll also have the opportunity to learn hot skills in the market such as Azure, DevOps, and troubleshooting - ranging from infrastructure, virtualization, operating systems, and the application stack. Joining Unit4 Cloud Ops means you'll have access to all the resources you need to thrive and develop as a Cloud Ops professional. Our team of experts will mentor and guide you to become the best you can be. Qualifications - Experience in Windows OS, Active Directory, SQL server, Powershell, SMTP, IIS, FTP/SMTP - Willingness to learn: Eager to learn new technologies and practices - Resourcefulness: Ability to search for information and apply solutions quickly and efficiently - Technical skills: Good knowledge of MS Windows Server monitoring and maintenance; experience with automation and scripting tools such as PowerShell, JSON, or other scripting languages; knowledge of network infrastructure, Microsoft Azure platform, and SQL Server is an advantage - Communication skills: Good communication skills in English, both verbal and written Benefits - A culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact - Balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits - Growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and achieve your best work - Talented colleagues, role models, and mentors - work, learn, and be inspired by some of the best talent in the software industry - A commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme - A safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all Company Description Meet Unit4. With over 40 years of heritage, we’re an agile, fast-growing Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations. With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work. At the heart of what we do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters. We’re shaping how work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique.

• Platform & infrastructure operations: Help run and maintain the Kubernetes-based hosting environment and AWS infrastructure hosting client Drupal and Laravel applications. • Environment migration & configuration: Help migrate and configure client applications into new Kubernetes environments, standing up, tuning, and validating environments as the estate evolves. • Incident response & on-call: Contribute to the response to outages and security incidents: detection, containment, remediation, and reporting. Monitor alerting daily and ensure nothing is left unhandled. Take part in incident fire drills to keep response sharp. • CI/CD & deployments: Execute go-lives for new and re-platformed sites, resolve pipeline failures, and improve deployment workflows. • Security, access & compliance: Help manage identity and access across Google Workspace, Atlassian, hosting, and version control. Support staff onboarding and secure offboarding, including device management. Contribute to ISO 27001 and SOC 2 compliance work: maintaining controls, evidence, and audit readiness. Operate within segregated-environment boundaries, where access to certain systems is restricted under compliance and client contractual requirements. • Monitoring & observability: Maintain, improve, and stand up monitoring and alerting so problems are caught before clients notice. • Domains, DNS & SSL: Resolve DNS issues and manage domain and SSL/TLS certificate lifecycles for client and internal domains. • Backup & disaster recovery: Run backup restore tests and quarterly DR drills, demonstrating sub-one-hour recovery. • Cost & vendor management: Help stay on top of SaaS and infrastructure spend, vendor relationships, and renewals. • Automation & workflow: Help drive down the automation backlog, turning manual runbooks into scripted, repeatable workflows and applying AI where it earns its place

• Design, implement, and manage scalable and reliable Kubernetes-based infrastructure for personalization services. • Build and own CI/CD pipelines that ship services (and ML models) to production safely — canary, rollback, progressive delivery. • Stand up observability and monitoring with Prometheus, New Relic, OpenTelemetry, and Grafana; define SLIs / SLOs and drive error-budget discipline. • Ensure high availability, security, and performance of production APIs and streaming data pipelines. • Partner with application, data, and ML engineers to integrate their workloads smoothly into the platform. • Implement autoscaling strategies (HPA, KEDA, traffic-driven) for variable, bursty traffic patterns. • Manage Pub/Sub and event-driven architectures for real-time messaging, engagement analytics, and inter-service communication. • Optimize hot-path services using Redis, Memcached, and other caching strategies. • Debug and tackle production issues around latency, scaling, and reliability.

Role Description We're looking for a highly skilled Senior DevOps / Platform Engineer, the kind who could run a hosting platform single-handed, to help run and strengthen the platform behind a digital agency's client websites and applications. Most client sites are Drupal and Laravel applications running on a Kubernetes-based hosting platform backed by AWS. This is a high-trust, senior role at the centre of how the business delivers for clients. You'll bring the depth and self-sufficiency to own problems end-to-end, working alongside a small platform and development team to keep the entire hosting estate online, secure, and shipping: - Responding when a site goes down - Hardening security and access - Running deployment pipelines - Ensuring the business can recover from anything A real, prioritized automation backlog is waiting for someone to drive it forward. We want an engineer who thinks in workflows and treats repetitive manual work as a bug to be fixed: scripting it away, wiring up tooling, and using automation and AI to raise the whole team's leverage over time. If you tinker with this stuff for fun and have personal projects to show for it, we want to hear about them. Responsibilities - Platform & infrastructure operations: Help run and maintain the Kubernetes-based hosting environment and AWS infrastructure hosting client Drupal and Laravel applications. - Environment migration & configuration: Help migrate and configure client applications into new Kubernetes environments, standing up, tuning, and validating environments as the estate evolves. - Incident response & on-call: Contribute to the response to outages and security incidents: detection, containment, remediation, and reporting. Monitor alerting daily and ensure nothing is left unhandled. Take part in incident fire drills to keep response sharp. - CI/CD & deployments: Execute go-lives for new and re-platformed sites, resolve pipeline failures, and improve deployment workflows. - Security, access & compliance: Help manage identity and access across Google Workspace, Atlassian, hosting, and version control. Support staff onboarding and secure offboarding, including device management. Contribute to ISO 27001 and SOC 2 compliance work: maintaining controls, evidence, and audit readiness. Operate within segregated-environment boundaries, where access to certain systems is restricted under compliance and client contractual requirements. - Monitoring & observability: Maintain, improve, and stand up monitoring and alerting so problems are caught before clients notice. - Domains, DNS & SSL: Resolve DNS issues and manage domain and SSL/TLS certificate lifecycles for client and internal domains. - Backup & disaster recovery: Run backup restore tests and quarterly DR drills, demonstrating sub-one-hour recovery. - Cost & vendor management: Help stay on top of SaaS and infrastructure spend, vendor relationships, and renewals. - Automation & workflow: Help drive down the automation backlog, turning manual runbooks into scripted, repeatable workflows and applying AI where it earns its place. Qualifications - Solid Linux systems administration and strong scripting/automation skills (e.g. Bash, Python) - Strong automation instincts and a genuine grasp of workflow design: you see the repetitive process and reach for a way to automate it - Hands-on experience with workflow and automation tooling (e.g. n8n, or similar) - Hands-on experience with Kubernetes and containerized workloads (the hosting platform runs on Kubernetes, so this is central) - Experience migrating and configuring workloads across Kubernetes environments. - Experience with containerized hosting and cloud infrastructure: Docker and AWS - Experience running CI/CD pipelines (Bitbucket Pipelines used here) - A calm, methodical approach to incident response and production troubleshooting under pressure - Sound judgement on security and access control, with a least-privilege mindset - Exposure to compliance frameworks such as ISO 27001 or SOC 2, and the discipline to maintain controls and evidence - Comfortable working within governed access boundaries, where some environments are access-restricted for compliance and contractual reasons - The skill and self-sufficiency to run a platform like this largely on your own, while working within a small team and its governance - Able to point to concrete examples where you've applied automation or AI in a DevOps context and explain the impact Requirements - Personal projects, side builds, or a home lab that show you automate for the love of it - Practical use of AI tooling in day-to-day operational work - Familiarity with Drupal and/or Laravel application hosting - Experience with managed Kubernetes hosting platforms - Experience with on-call/alerting tooling (e.g. OpsGenie), JAMF, and Atlassian / Google Workspace admin - A track record of automating away repetitive operational work - Experience contributing to ISO 27001 or SOC 2 audits and certification - DNS, SSL/TLS, and domain lifecycle know-how Ideal Personality Traits - Stays calm and methodical under pressure - Thinks in workflows and treats repetitive manual work as a problem to be solved - Reaches for automation and AI as a first instinct, not an afterthought - Builds and tinkers outside work because they enjoy it - Could run a platform solo, but works well in a small team and within its boundaries - Doesn't cut corners on security - Respects access boundaries and governance without needing to be told twice