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WYN

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Compliance Operations Manager

Location

Germany

Posted

1 day ago

Salary

0

Seniority

Senior

Bachelor DegreeGermanEnglish

Job Description

Compliance Operations Manager

WYN

• Du baust unseren Compliance-Operations-Bereich innerhalb von Customer Success von Beginn an mit auf • Du konfigurierst und steuerst unser initiales Compliance- und Transaction-Monitoring-Tooling und entwickelst Prozesse kontinuierlich weiter • Du verantwortest operative Themen rund um Transaction Monitoring, KYC, Händlerprüfungen und Lizenzanforderungen • Du bearbeitest eingehende Alerts, bewertest Sachverhalte und leitest daraus passende Maßnahmen ab • Du arbeitest eng mit unseren Kolleg:innen aus Customer Success, Product, Operations sowie externen Partnern zusammen, um Prozesse sauber und skalierbar aufzusetzen • Du wirst in weitere Customer-Success-Bereiche eingearbeitet und unterstützt dort operativ, insbesondere in Onboarding, Service, Telefonie und Ticketbearbeitung

Job Requirements

  • Du hast bereits Erfahrung in Compliance Operations, Risk Operations, FinTech, Payments, Banking, KYC, Transaction Monitoring oder einem vergleichbaren Umfeld
  • Du arbeitest sehr strukturiert und kannst Sachverhalte sauber analysieren, bewerten und dokumentieren
  • Du triffst pragmatische Entscheidungen und fühlst dich wohl damit, Verantwortung für operative Maßnahmen zu übernehmen
  • Du verstehst, dass Compliance und Customer Experience kein Widerspruch sein darf
  • Du bearbeitest Risikofälle mit Klarheit und Durchsetzungsfähigkeit
  • Du bist kommunikativ, serviceorientiert und arbeitest gerne auch nah am Kunden – per Ticket (HubSpot) oder Telefon
  • Du fühlst dich in einem dynamischen Umfeld wohl, in dem noch nicht alles fertig definiert ist
  • Du beherrschst verhandlungssicheres Deutsch und Englisch (C1)

Benefits

  • Viel Gestaltungsspielraum inklusive direkter Impact auf Marke & Wachstum
  • Ein kleines, ambitioniertes Team mit direkter Kommunikation
  • Eine Remote-first Kultur
  • Moderne Ausstattung
  • Zweimal jährlich die weltbesten Team Offsites
  • Betriebliche Altersvorsorge + Zuschuss
  • Wahlweise Homeoffice-Zuschuss, Urban Sports Club oder Kita-Zuschuss

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