Title: Warrior Experience Senior Specialist locations Jacksonville, FL Chicago, IL Tampa, FL Washington, DC San Antonio, TX Houston, TX Colorado Springs, CO Nashville, TN San Diego, CA Pittsburgh, PA Tacoma, WA New York, NY Phoenix, AZ Fayetteville, NC time type Full time job requisition id R14232 Job Description: Great benefits. Competitive pay. We know these are some of the things people look for in a job. If you’re the kind of person who believes that honoring and empowering our nation’s veterans is more than just a cause — that it’s a calling — then we’re ready to meet you. When you join Wounded Warrior Project® (WWP), you’re committing to making a difference. We make a commitment to you, too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose. At WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as: · A flexible hybrid work schedule (three days in the office, two days’ work from home) · Full medical, dental, and vision coverage for both teammates AND family members · Competitive pay and performance incentives · A fun, mission-focused, and collaborative team environment A mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you. The Wounded Warrior Project (WWP) Warrior Experience Senior Specialist leads and supports efforts to seamlessly interface the various WWP programs and services to achieve alignment and integration across the organization. The Warrior Experience Senior Specialist leads efforts related to ongoing program operations including enhancements and post-implementation management, resulting in an enhanced, cohesive, and personalized warrior experience. DUTIES & RESPONSIBILITIES - Support the Warrior Experience initiatives for either Strategy or Operations, as assigned. - Lead cross-functional work groups to achieve defined outcomes and other critical initiatives to meet warrior needs and enhance the Warrior’s experience. - Coordinate across Programs to collect ideas and feedback, negotiate outputs, ensure recommended changes meet cross functional needs, lead adoption and implementation efforts, and ensure appropriate and timely communications across organization. - Organize and prepare materials and resources for team and staff meetings to facilitate decision-making and ensure clear communication about recommendations and plans. - Lead work groups in proactively reviewing and evaluating current processes and problems, and in brainstorming and identifying solutions. - Utilize the ideas generated in work groups to identify necessary changes in how WWP delivers programs to warriors and recommend changes to leadership. - Identify and develop improved processes to enhance the warrior experience and ensure alignment among the various WWP Teams. - Establish operational processes for implemented initiatives to include updates and maintenance. - Develop methods to seamlessly interface different departments to help blur the functional lines in the programs and services delivered to Warriors. - Participate in rollout of key strategic initiatives - Serve as an expert resource for answers to questions from the organization regarding programs. - Assist with developing and prioritizing initiatives and projects for the Warrior Experience team. - Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles. - Other duties as assigned. KNOWLEDGE, SKILLS, & ABILITIES - Strong working understanding of WWP programs and services and how they should integrate to meet warrior needs. - Demonstrated ability to lead work teams and generate ideas to solve problems and achieve results. - Highly effective communication skills, orally and in writing, to a range of audiences. Strong relationship management skills with a good understanding of people. Demonstrated ability to adapt communication style and approach depending on the individual. - Effective operational and problem-solving skills with a demonstrated ability to develop and implement comprehensive action plans and see them through to completion. - Demonstrated ability to plan, organize, coordinate, and direct multiple activities with varied deadlines and deliver on time. Demonstrated ability to work proactively in a dynamic, fast paced environment. - Strong organizational and time management skills. Ability to quickly adapt to changing priorities and ensure deadlines are met. Detail oriented with strong follow-through skills. - Demonstrated ability to establish credibility, be decisive, influence others, and effect change. - Demonstrated critical thinking skills with the ability to analyze complex information and recommend creative, practical, and high-impact solutions. Proactive problem solver. - Demonstrated working understanding of Salesforce. - Demonstrated customer experience expertise. - High energy level. Self-starter. Demonstrated initiative. Strong work ethic coupled with enthusiastic and passionate approach to one’s work. - Unequivocal commitment to the highest standards of personal and business ethics and conduct. - Mission-driven, guided by core values, and a pleasure to work with. EXPERIENCE Requirements - Five years of WWP programmatic experience or relevant experience. - Five years of experience to solve problems and improve processes. - Two years of experience leading others through change. Preferences - Five years of experience with WWP program integration activities and implementing initiatives. - Three years of experience working with Salesforce. EDUCATION Requirements - Bachelor’s degree in relevant field. Equivalent combination of education, experience, training, and certifications may be considered in lieu of degree. Preferences - Master’s degree. CERTIFICATIONS & LICENSURE Requirements - Ability to obtain ASIST Certification within 1 year of hire. Preferences - ASIST Certification. WORK ENVIRONMENT/PHYSICAL DEMANDS - General office environment, temperature controlled. - Up to 15% travel. We recognize the success of our mission depends on the efforts of our passionate, hard-working teammates. To help teammates remain focused on the warriors and families we serve, WWP offers a comprehensive benefits package that includes; Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program. WWP also offers a 401(k)-retirement plan, a competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, Teammate Wellness Program, and Bereavement Leave. For Colorado Applicants: The estimated hiring range for this position is between $79,027 - $98,784 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive. For Chicago, IL, San Diego, CA, and Washington State Applicants: The estimated hiring range for this position is between $86,553 - $108,192 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive. For Washington, D.C. Applicants: The estimated hiring range for this position is between $90,316 - $112,896 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive. For New York Applicants: The estimated hiring range for this position is between $94,080 - $117,600 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive. *ca-cb #LI-HYBRID Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law. Please note: Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means.

Role Description The Multi-Line Claim Consultant is responsible for the investigation and adjustment of assigned multi-line claims across multiple accounts and jurisdictions nationwide. This role manages claims from assignment through resolution (cradle to grave), including files with litigation exposure, while ensuring compliance with CCMSI claim handling standards, client-specific instructions, and applicable state laws. This position is designed for experienced adjusters with 5+ years of multi-line claims experience who can independently manage a high-volume caseload while delivering quality claim outcomes and exceptional client service. The ideal candidate brings strong litigation management skills, excellent organization, and the ability to effectively prioritize competing demands across a diverse portfolio of claims. Responsibilities - Investigate, evaluate, and adjust multi-line claims in accordance with corporate standards, client handling instructions, and applicable laws. - Manage claims from assignment through resolution, including files with litigation exposure. - Establish and maintain reserves within designated authority levels. - Review and approve medical, legal, damage estimate, and miscellaneous claim-related invoices. - Negotiate claim settlements in accordance with client instructions, authority limits, and jurisdictional requirements. - Authorize and issue claim payments in accordance with established claim procedures. - Coordinate and oversee defense counsel, surveillance vendors, case managers, and other claim-related service providers. - Assess and pursue subrogation opportunities where applicable. - Maintain an active diary and ensure appropriate file movement and timely follow-up. - Prepare claim status reports, reserve analyses, and client communications as required. - Provide notices to excess and reinsurance carriers when appropriate. - Attend mediations, hearings, legal proceedings, and settlement conferences as needed. - Support claim reviews, client meetings, and training initiatives when requested. - Ensure full compliance with Corporate Claim Handling Standards and client-specific requirements. Qualifications - 5+ years of multi-line claims handling experience. - Experience managing litigated claims and working with defense counsel. - Strong understanding of claim investigation, liability analysis, coverage evaluation, and negotiation strategies. - Ability to independently manage a caseload of approximately 125–150 files. - Experience handling claims across multiple jurisdictions. - Strong analytical, organizational, and decision-making abilities. - Excellent verbal and written communication skills. - Ability to work effectively in a fast-paced, deadline-driven environment. - Proficiency with Microsoft Office applications, including Microsoft Excel, Microsoft Outlook, and OneNote. - Reliable, predictable attendance during assigned client service hours. - Active home-state adjuster license required. - Must provide license number and NPN (National Producer Number) prior to hire to verify licensing status. - Ability to obtain and maintain additional state licenses as required. Preferred Qualifications - Prior TPA experience. - Experience handling national account claim programs. - Multi-state adjuster licensure. Benefits - 4 weeks of paid time off that accrues throughout the year in accordance with company policy. - 10 paid holidays in your first year. - Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance. - Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP). - Career growth: Internal training and advancement opportunities. - Culture: A supportive, team-based work environment.

• First point of contact for policyholders, agents, and claimants during a loss • Provide empathetic, high-quality service • Accurately report new claims • Answer claim-related questions • Help customers navigate the claims process • Investigate inquiries and verify coverages • Coordinate services such as rental vehicles and towing • Resolve issues through efficient, customer-focused solutions • Maintain accurate documentation • Contribute to continuous process improvements

• Answering claimants calls regarding potential group insurance products in a call center environment • Acting as a liaison between the employee (member) and the claims examiner to provide a positive customer experience • Educating the customer on their claims needs/questions and advising of next steps in the process • Communicating with roughly 50-60 customers throughout the day • Providing verification of benefits as needed for member • Providing education to the customer/employer regarding the product (primary products: FMLA and disability) • Highlighting attention to detail to ensure the claim/leave is notated appropriately • Communicating effectively through email/phone with internal/external stakeholders in a customer centric and professional demeanor • Identifying, recommending, and championing process improvements and organizational initiatives