Role Description The Multi-Line Claim Consultant is responsible for the investigation and adjustment of assigned multi-line claims across multiple accounts and jurisdictions nationwide. This role manages claims from assignment through resolution (cradle to grave), including files with litigation exposure, while ensuring compliance with CCMSI claim handling standards, client-specific instructions, and applicable state laws. This position is designed for experienced adjusters with 5+ years of multi-line claims experience who can independently manage a high-volume caseload while delivering quality claim outcomes and exceptional client service. The ideal candidate brings strong litigation management skills, excellent organization, and the ability to effectively prioritize competing demands across a diverse portfolio of claims. Responsibilities - Investigate, evaluate, and adjust multi-line claims in accordance with corporate standards, client handling instructions, and applicable laws. - Manage claims from assignment through resolution, including files with litigation exposure. - Establish and maintain reserves within designated authority levels. - Review and approve medical, legal, damage estimate, and miscellaneous claim-related invoices. - Negotiate claim settlements in accordance with client instructions, authority limits, and jurisdictional requirements. - Authorize and issue claim payments in accordance with established claim procedures. - Coordinate and oversee defense counsel, surveillance vendors, case managers, and other claim-related service providers. - Assess and pursue subrogation opportunities where applicable. - Maintain an active diary and ensure appropriate file movement and timely follow-up. - Prepare claim status reports, reserve analyses, and client communications as required. - Provide notices to excess and reinsurance carriers when appropriate. - Attend mediations, hearings, legal proceedings, and settlement conferences as needed. - Support claim reviews, client meetings, and training initiatives when requested. - Ensure full compliance with Corporate Claim Handling Standards and client-specific requirements. Qualifications - 5+ years of multi-line claims handling experience. - Experience managing litigated claims and working with defense counsel. - Strong understanding of claim investigation, liability analysis, coverage evaluation, and negotiation strategies. - Ability to independently manage a caseload of approximately 125–150 files. - Experience handling claims across multiple jurisdictions. - Strong analytical, organizational, and decision-making abilities. - Excellent verbal and written communication skills. - Ability to work effectively in a fast-paced, deadline-driven environment. - Proficiency with Microsoft Office applications, including Microsoft Excel, Microsoft Outlook, and OneNote. - Reliable, predictable attendance during assigned client service hours. - Active home-state adjuster license required. - Must provide license number and NPN (National Producer Number) prior to hire to verify licensing status. - Ability to obtain and maintain additional state licenses as required. Preferred Qualifications - Prior TPA experience. - Experience handling national account claim programs. - Multi-state adjuster licensure. Benefits - 4 weeks of paid time off that accrues throughout the year in accordance with company policy. - 10 paid holidays in your first year. - Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance. - Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP). - Career growth: Internal training and advancement opportunities. - Culture: A supportive, team-based work environment.

• First point of contact for policyholders, agents, and claimants during a loss • Provide empathetic, high-quality service • Accurately report new claims • Answer claim-related questions • Help customers navigate the claims process • Investigate inquiries and verify coverages • Coordinate services such as rental vehicles and towing • Resolve issues through efficient, customer-focused solutions • Maintain accurate documentation • Contribute to continuous process improvements

• Answering claimants calls regarding potential group insurance products in a call center environment • Acting as a liaison between the employee (member) and the claims examiner to provide a positive customer experience • Educating the customer on their claims needs/questions and advising of next steps in the process • Communicating with roughly 50-60 customers throughout the day • Providing verification of benefits as needed for member • Providing education to the customer/employer regarding the product (primary products: FMLA and disability) • Highlighting attention to detail to ensure the claim/leave is notated appropriately • Communicating effectively through email/phone with internal/external stakeholders in a customer centric and professional demeanor • Identifying, recommending, and championing process improvements and organizational initiatives

Role Description Acrisure is seeking a Senior Transportation BI Claims Adjuster to manage litigated and non-litigated bodily injury claims involving long-haul trucking, heavy transportation, and commercial passenger transportation exposures across multiple jurisdictions throughout the United States. This role is responsible for investigating, evaluating, negotiating, and resolving transportation-related claims while ensuring timely, compliant, and customer-focused outcomes. The adjuster will independently manage files from assignment through resolution, including associated property damage exposures tied to bodily injury claims. Responsibilities - Manage a caseload of transportation bodily injury claims, including litigated and non-litigated exposures - Investigate, evaluate, negotiate, and resolve trucking and transportation-related claims in accordance with company guidelines and regulatory requirements - Handle claims involving long-haul trucking, semi-trucks, and commercial transportation exposures - Review coverage, assess liability, and determine appropriate claim resolution strategies - Coordinate with defense counsel and support litigation management activities as needed - Maintain ownership of bodily injury claims and associated property damage exposures throughout the life of the claim - Maintain accurate and timely documentation within the claims management system - Communicate professionally with insureds, claimants, attorneys, vendors, and internal stakeholders - Ensure compliance with applicable state regulations and company policies - Negotiate settlements and support timely claim resolution strategies - Mentor less experienced team members and assist with claims handling guidance when appropriate - Perform additional duties and projects as assigned Qualifications - 5+ years of experience handling transportation bodily injury claims required - Experience handling long-haul trucking, semi-truck, or heavy transportation claims highly beneficial - Commercial transportation experience, including limousine, shuttle, or tour bus claims, beneficial - Exposure to litigated bodily injury claims required - Ability to independently manage a caseload of approximately 115 to 120 claims - Carrier experience highly beneficial; TPA experience also accepted - Experience evaluating liability, damages, coverage, and settlement strategy - Active adjuster license required - Multi-jurisdictional licensing beneficial - New York and California licensing or claims experience highly beneficial - Ability to work Central or Eastern time zone business hours beneficial Education and Licenses - High school diploma or equivalent required - Additional education or industry certifications beneficial Pay Details The base compensation range for this position is $80,000 - $100,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity. Benefits At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future. - Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time. - Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription. - Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs. - Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage. This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location. Equal Opportunity Employer Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com . Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.