• Assesses and analyzes the injured worker's medical, behavioral and/or vocational status, utilizing Carisk’s patient-centered, strengths-based biopsychosocial approach. • Assists in developing a Care Coordination plan to help the patient achieve maximum functional improvement. • Engages with the patient, current and potential providers as well as vocational and social support systems and other stakeholders externally. • Engages with Carisk’s Clinical, Quality, Provider Relations and other teams internally. • Manages a patient’s progress towards the desired outcomes via a customer facing monthly progress report. • Arranges referrals, consultations, therapeutic services, and confers with other specialists regarding course of care and treatment. • Accurately reports all cases, activity and hours associated in accordance with customer-specific guidelines and consistent with Carisk documentation practices. • Attends all meetings and conference calls as requested by Carisk Clinical and Administrative teams. • Maintains any required credentials and adheres to all codes of ethics required by these credentials. • Performs various professional duties as assigned by management.

• Serve as a key point of contact for donors and supporters through multiple communication channels. • Build and maintain positive relationships with donors, participants, businesses, and community organizations. • Provide outstanding service through phone, email, chat, text messaging, and social media platforms. • Support fundraising efforts and Fitness Programs through participant engagement, donor stewardship, and customer service. • Respond promptly and professionally to inquiries, concerns, and requests. • Accurately document interactions and input information into various software systems and databases. • Collaborate with internal teams to gather information and communicate updates effectively. • Prepare reports, track participant and donor information, and assist with administrative tasks. • Handle confidential information with professionalism, discretion, and integrity. • Manage multiple priorities, projects, and deadlines simultaneously in a dynamic environment.

• Answer inbound patient calls promptly and professionally, assisting with questions, requests, intake, follow-ups, and general coordination. • Schedule, reschedule, and confirm patient appointments while maintaining accurate appointment details in the EMR. • Provide warm, clear, and helpful bilingual communication to support patient satisfaction and maintain a high call-answering rate. • Perform insurance verification and eligibility checking when needed. • Ensure insurance details, patient information, and related documentation are accurate, confidential, and properly updated. • Coordinate with the appropriate team members regarding patient concerns, insurance updates, or scheduling issues. • Assist with email management, front desk coordination, and daily administrative tasks. • Follow structured workflows while adapting to client needs when necessary. • Identify workflow gaps or issues and proactively communicate possible improvements.

• Provide world class customer service and service delivery to our clients and patients through processing referrals in the delivery of medical goods and services. • Reaches out to patients in relation to new or already processing referrals confirming patient demographic information, providing updates on the referral, and/or confirming delivery of said goods or service. • Communicates with vendor partners, claims adjusters and nurse case managers providing updates on new referrals as well as referrals already in process. • Procures vendor partners for each referral as it relates to the goods or services requested. • Responsible for making or taking phone calls on existing referrals, new referrals, or other team members referrals. • Provides quotes back to clients for approval or follow up on quotes already sent to obtain written approval for requested referrals ensuring that each referral is deemed medically necessary and approved by the claim’s adjuster. • Confirms all required and relevant billing information exists in each referral as it relates to the workflow and billing processes in place and moves those referrals to be billed each day. • Processes referrals per state regulations and workers compensation guidelines.